Terrika Muhammad ac7yxr@r.postjobfree.com 901-***-**** www.linkedin.com/in/terrika-muhammad Charlotte, NC 28208

Entry-level Information Technology Professional My goal is to obtain an entry level position in the field of Data Analysis so that I may utilize my skills and education to contribute to the company’s growth and enter into a field where my knowledge can assist in improving systems and making our customer’s life easier.

Education The LeMoyne-Owen College Memphis, Tennessee (May 2017) Bachelor of Science (BS) in Information Technology, GPA: 3.23/4.00

Technical Skills/Experience

● Web development and web design

● Web and mobile app development

● Quality Assurance

● Programming and front end coding

● Database Management

● Graphic design and video editing

Operating Systems: Windows, Mac OS X, Android and Linux Languages: HTML, XML, CSS, JavaScript, PHP, SQL and Java Applications: MS Office Products, Photoshop, Illustrator Others: WordPress, Wix, GoDaddy

Pre-Professional Experience

Charter Communications (Telecommunications) Charlotte, NC (Feb 2018 – Present ) Quality Assurance Engineer: I worked with software developers in an agile environment, on the IT Service Activation Team to improve web services applications during development. We ran tests on the applications and analyze defects in order to improve the applications before their launch. We also used Microsoft excel to analyze, store and do reporting of our test plans.

University of Memphis Computer Science Department (Center for Information Assurance) Memphis, TN (May 2017 – August 2017) Research Assistant: I was a part of a team of researchers that conducted a GenCyber camp funded by the National Science Foundation and the National Security Agency. Our focus was to design a cyber security curriculum for a group of middle and high school students for a two-week summer camp and various research projects. We also assisted with various research projects where our main focus was to create online cyber security courses. My main objective was designing the website and making sure the courses were 508 compliant by creating documents and PowerPoints presentations for the creators references.

Levy Cash Room Memphis, TN (Sep 2016 – Sep 2017) Cash Room Attendant: Facilitate all money needs while adhering to Levy policies to ensure an efficient selling and sales reporting environment. Responsible for transporting change, pickups, and money banks in a safe and timely manner. Report issues and discrepancies to management immediately. Prepare money banks for all events. Ensure safe is balanced always. Log cash and coupon amounts into Microsoft Excel sheet and company database every night to run reports and ensure everything balanced.

Church Health Memphis, TN (Dec 2016 – May 2017) Information Systems Intern: I assisted the information system team with various projects supporting Church Health. I created an inventory system in Microsoft Excel of all computers and electronic devices since they did not have a preexisting system so that they could move the center into another location and have a record of all electronics that were being relocated.

Independent Bank Memphis, TN (Sep 2015 – March 2016) Teller: Greet customers when they arrive and direct them to the appropriate station within the bank. Process deposits, withdrawals and other banking transactions for a high volume of customers. Sell or redeem savings bonds and other financial instruments. Perform account maintenance for members who want to change their banking products. Open and close accounts as required for members. Introduce new members to the platform and assist them with any balance transfers or other transactions.

CodeCrew Memphis, TN (Sept 2016 – Sept 2017) Technical Assistant: I assisted an instructor in teaching school aged children in App inventor, an open-source web application that introduces computer programming to create Android applications using the drag and drop method. I also assist an instructor in teaching school aged children the basics of HTML and JavaScript using Thimble, an online web development application.

Workbay LLC. Memphis, TN (Jan 2016 – Oct 2016) Quality Assurance Specialist (Intern):

● Examine code and execution of code in various environments.

● Test mobile and web applications for proper functionality.

Regions Memphis, TN (Jul 2013 – Oct 2014) Bank Vault Teller: Consistently seek to create an excellent customer experience. Promoted to Vault Teller after 5 months of employment with the company. Scheduled daily currency and coin shipments. Balanced transactions for day, using computer and calculator, and recorded results. Maintain and ensure daily balance of the bank main vault.

Target. Memphis, TN (Nov 2011 – Jul 2013) Guest Service Supervisor: Deliver fast, fun and friendly service to our guests. Ensure Cash Office security is maintained. Promptly offer appropriate options to assist each guest situation; resolve guest questions, problems and complaints. Provide cashier and Service Desk with expertise, change and supplies needed to keep lanes moving fast. Accurately count the day's cash; come up with an accurate cash count.