Dennis Yukich

Experienced Team Manager

**** **** **** **** *** 4

Sebring, OH 44672

(330) 581 - 8783

ac7ywp@r.postjobfree.com

SKILLS

Marketing and team motivational training ; Customer relations focused; Customer orientated; Team building through leadership; Financial responsibility and oversight; Project management; Regulatory compliance; Productivity and Quality control oversight; Excellent verbal and written communication skill; PCB analysis and repair ; soldering ; circuit analysis

EXPERIENCE

Spectrum, Akron- Inbound Sales Representitive

August 2018 - PRESENT

•Assist callers with thier connectivity needs and suggestive sell additional services.

Alexander's Diagnostic, Austintown – Service Manager

May 2018 to May 2018

•Implement a sales technique to extract maximum profit from customers

•Maintain inventory of common filters and oil

•Use follow up procedures to verify contentment of customers and continue building rapport for future visits.

Millennium Capital Recovery Corp, Hudson- Brand Lead/Case Manager

November 2016 - May 2018

•Design strategies and implement practices in a well regulated industry to recover assets for customers.

•Oversight of brand adherence to mission; provide a great customer experience to the outgoing customers to retain business.

•Utilizing communication and reason to create positive avenues for customers to choose.

Advanced Auto Parts, Canton- Customer service

August 2016 - December 2016

•Active listening to customer needs to provide dynamic solutions for issues they have.

•Inventory control by auditing and counts to verify and provide great service to customers by having an accurate and fluid inventory.

•Team skill building sessions to expand and invents new and difficult situations that may occur to prepare team for unexpected hurdles to overcome with positivity.

TROC Sprint, Alliance- Store Manager

March 2016 - August 2016

•Operate a Sprint PCS branded store within accepted practices and pedigree.

•Implement ongoing training material for the Team to keep up with technology changes and Leading the way to demonstrate the sales and retentions techniques.

•Implement and train on SOX policies and accepted practices. Safeguard the company's assets and the customers interests.

Synchrony Financial, Canton- Fraud analyst

October 2014 - March 2016

•Active listening to customer needs to provide dynamic solutions for issues they have and educate customers on how to avoid possible situations that may occur.

•Explicitly outline and build reports for the investigations team to take over with minimal extra communication.

•Team skill building to share new solutions and and be aware of upcoming trends in fraud perpetrated on customers.

Aaron’s Sales / Lease, Salem - Customer Account Manager

Feb 2011 - October 2014

•Actively use marketing techniques in Social Media and Local Run of Press to inspire new and current customers to come in.

•Active listening to customer complaints and difficulties and clarity of communication when applying creative solutions to get customers to the goal of owning the items they desire.

•Constantly changing market trends and technology led to great team meetings and presentations of new items weekly to strengthen our ability to provide the best solutions to the customers. Paired with discussion and implementation of best practices found from feedback.

EDUCATION

Stark State College, North Canton- A.D. in Digital Forensics/Security

Jan 2009 - Jan 2011

Intensive training in the acquisition of Data from secure sources with in a team environment. Understanding and diligence of the laws surrounding the Mining and processing of Criminal data. Technical report writing to be acceptable in professional scientific laboratories and court as well as legible by the public.

AWARDS

Dean’s List all semesters of Stark State College and Multiple Accolades from leadership of student groups leading them to success.

REFERENCES

Troy Huffman -- 330-***-****

Michael Shonk -- 330-***-****

Paul Oettinger -- 330-***-****

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