Customer Service Assistant

Helen Ghandchi

Eastdale, Oshawa, ON

647-***-****

*************@*****.***

Profile

A compassionate and dedicated person who works well with people. Familiar with Canadian’s health care system, culture and communication. Provide excellent support to Pharmacists, Physicians and other healthcare professionals. Seeking an entry level career position in health care system.

Skills

• Receive prescriptions and communicate required medications to pharmacist

• Great interpersonal and communication skills of working within a diverse community

• Fluent in English and Farsi with basic speaking skills in Turkish

• Dynamic with extensive knowledge of medications, Side effects, and all necessary information to help customers

• Detail oriented with excellent organizational skills

• Quick learner with enthusiasm

• Ability to work efficiently and collaboratively in team situations

• Familiar with Office and data entry

Work Experience

• Mount Sinai Hospital, Cancer Clinic volunteering, Toronto, ON Nov 2014 - Jul2015 Helped patients to complete the ESAS, an evaluating computerized questionnaire to provide the information about treatments’ side-effects Collaborated with other staff to carry out patient’s registration and appointment scheduling

• Pharmacy assistant, Dr. Sharifi, Tehran, Iran 2008-2014 Greeted patients in a pleasant manner paying attention to their specific needs Processed prescriptions through entering, billing, filling prescriptions Respected patients’ confidentiality

• Pharmacy assistant, Javanroud, Kermanshah, Iran 1996 – 1998 Provided Customer Service to Patients and Customers Ensured that pharmacy supplies and medication inventory is maintained Assisting Pharmacist in maintaining appropriate stock levels of drugs and supplies Education & Certifications

• Job skills, Bridge to healthcare program, Markham, ON Nov 2018

• First Aid & CPR level C certificate (3 years validity), Markham, ON Nov 2018

• Health Culture & Communication Program, Toronto, ON Apr 2016 - May 2016