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Customer Service Representative

Arlington, Texas, United States
December 13, 2018

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Monica Tort

Fort Worth, TX


To benefit an organization that can use an enthusiastic, resourceful professional Office Specialist who offers effective communication skills, a high level of integrity and a very positive and professional attitude.

Authorized to work in the US for any employer

Work Experience

System pack/configuration

Dhl logistics - Fort Worth, TX

January 2018 to Present

Processing shipment orders to go out internationally Fulfillment Associate

Amazon - Haslet, TX

March 2017 to Present

Fullfilling orders


Save Home Health - Corpus Christi, TX

August 2014 to October 2014

Scan all patient charts picked up from each floor on a daily basis

Record and date every patient chart daily

Worked front desk, answer phones, look up patient information, fax patient records, and handle payments


Explain and pass out paperwork to be sign by the doctors

Pick up paper work and verify all information was properly signed

make copies of Texas DL and Social Security

Input all data information on spreadsheets

Customer Service Representative

APAC/verizon wireless accounts - Corpus Christi, TX 2011 to 2012

Take incoming customer calls

Handle high bill complaints

Handle disconnect issues for non-payment

Handle re-connects

Bill adjustments

Set appointments for service techs to meet with customers

Send out meter tampering investigation orders

Handle new connect orders, disconnect orders and relocation orders Education

Medical Office Specialist Program

Kaplan College - Corpus Christi, TX


Victoria College - Victoria, TX


High School Diploma

Waco High School - Waco, TX



Microsoft Office, excel,PowerPoint, Packing, Shipping, Warehouse Associate, Picker Packer Awards

Directors list

Academic excellence recognition


Security Clearance

November 2016 to November 2018

Additional Information


Patient Care

Vital Signs


Microsoft Word

10 key35NPM

Data Entry

ICD-9 and CPT Coding

Microsoft PowerPoint

O.S.H.A. Trained

Medical Insurance

C.P.R. and First Aid Certified

60 WPM


H.I.P.A.A. Certified

Records Management & Ethics

Microsoft Excel

Manage Supply Inventory

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