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Customer Service Manager

Location:
Nanuet, NY
Posted:
December 13, 2018

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Resume:

JOHN T. URYNIAK

* ***** ******

Montvale, NJ **645

ac7ync@r.postjobfree.com

201-***-****

Dependable and adaptable logistics professional with a strong track record of field experience in managing distribution operations

Responsible for 60 vended emergency parts support centers throughout the Northeast and Midwest.

Expert in outsourcing logistics process and contract management

Proficient in inventory accounting and all phases of inside parts network including outbound transportation process from our supplier to our field customers.

Proven ability to drive our suppliers to high quality service and support.

Designed and implemented several key cost reduction and service enhancement initiatives (i.e., concurrent dispatch) for current organization and thrives in problem solving and ideas for improvement process.

Excellent communication skills have built key relationships between IBM, suppliers, and IBM customers.

Received numerous professional awards from the IBM Corporation, including recognition at 2006 ITS Technical Support Symposium.

AREAS OF EXPERTISE

Customer Service, Warehousing, Transportation Services

Data Entry, POD Verification Auditing, Inventory Accounting Audit

3rd Party Logistics and Supplier Management

E-Commerce

EXPERIENCE

4/18-Present Colonial Surety Insurance

Surety Bonds

Customer Service

Data Base Management

Telephone Sales

3/16- 4/18 Spasilk Incorporated

E-Commerce Professional

Amazon POD Verification

Customer Review Analysis

EDI Shipment Notifications

EDI Invoicing

3/16-Present Landscaping, Home Repair, Handyman

Owner of Jersey Green Gardens

Landscape Design

Landscape Maintenance

Home Repair

11/14-3/16 United States Postal Service, (Ridgewood, New Jersey)

City Carrier Assistant

Excellent familiarity with of route management and delivery protocols

4/09 -4/14 Geodis Global Multimodal Provider (Iselin, New Jersey)

Logistics Professional

Management of transportation for entire IBM network including 119 parts locations plus Puerto Rico.

Coordination and management of IBM's strategic Air Charter Service (5 Locations)

Prepared and presented monthly Geodis transportation measurements to IBM executives.

Service/support and liaison for IBM service branch offices in all United States and Puerto Rico.

9/89 - 4/09 IBM Corporation, (Mechanicsburg, PA / Jersey City, New Jersey)

Regional Logistics Manager

Responsible for 60 vended emergency parts support centers in support of IBM technical service.

Manage supplier as it relates to Phoenix contract in both warehousing and transportation service metrics

Responsible as field liaison between supplier and field technical service providers

6/87 - 9/89 Administration Operations Manager (New York, New York)

Managed a team of 15 employees in support of 5 local service branch offices in downtown New York financial district

24 hours parts support

Used part return process and customer engineer education.

Professional Development

Introduction to eBusiness, IBM

Management Development

MDQ Quality Education, IBM

Corporate new manager school, IBM

Lotus Smart Suite

Microsoft Office

Inventory control and parts accounting

References Available Upon Request



Contact this candidate