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Sales Desktop Support

St. Louis, Missouri, United States
December 13, 2018

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Robert Dickens

*** * ***** ****, **. Louis, MO 63103

Cell: 636-***-**** -

Professional Summary

Experienced cellular phone technician committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Well-versed in troubleshooting and repairing malfunctioning hardware and software.

Results-oriented with superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Acquires an unusual high amount of joy and satisfaction from working on phones and computers.


Data management


Strong verbal communication

Extremely organized

Excellent diagnostic skills

Exceptional multi-tasker

Network connectivity knowledge

Sound judgment

Flexible schedule

System upgrades

System backups

Data backup and retrieval

17 Years Experience with Windows OS

Proficient in Android troubleshooting, diagnostics, and repair.

Very knowledgeable with Samsung devices

Experienced with all brands of Android smartphones

Work History

Nov 2016 to Current E-juice Sales and Sole Proprietor Business Owner

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Closed an average of 185 sales calls each quarter.

Developed quarterly and annual sales department budgets.

Reviewed operational records and reports to project sales and determine profitability.

Contacted customers by phone and email in response to inquiries.

Promptly resolved all customer requests, questions and complaints.

Built relationships with customers and the community to establish long-term business growth.

Developed new business by networking with valuable customers.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientèle.

Answered product questions with up-to-date knowledge of sales and store promotions.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Aprv 2005 to Current Freelance Computer/Cell Phone Technician

Worked with various small businesses to assist in implementing POS systems,

Business databases for inventory

Assisted small law firms in paralegal organisational setups and data entry.

Created websites for new businesses at 16 years old.

Set up commercial networking for small and large scale LAN.

Specialized in networking and diagnostics, troubleshooting, and repair.

Desktop Support.

Cell phone troubleshooting

Cell phone repair through flashing stock roms, repartitioning, hardware replacement,00



High School Diploma:

Fern Ridge High School - St. Louis, MO

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