SUMMARY OF PERSONAL QUALIFICATIONS

Over ** years working in various positions requiring basic and advanced administrative skills. Enjoy working to support other’s work. Resourceful and willing to learn. Strong communication skills. Interested in datamining to find trends and improve upon processes. Team and customer service oriented. Adept at working from home or in an office environment. Verified exceptional organizational skills. Previously held Security Clearances.

PROFESSIONAL EXPERIENCE

Eshbaugh Genealogy

Genealogist 2016 – 2018

Trained in the proper Genealogical Standard, I work with clients in an effort to help them solve genealogical questions. Solving these problems involves deep scouring of the internet and some archive searching as well. I take only one or two clients at a time. I also, serve as the Managing Editor for a quarterly publication put out by a local genealogical society. I was responsible for organizing the materials for 33 counties and managing a committee of 12 people.

Precision Systems Mfg., Inc

Customer Service Representative 2015 – present

Assists in creating and proofing ISO documentation. Designs and implements processes to support standards and organize workloads to create efficiency. Responsible for fulfilling day-to-day quoting needs for customers using ERP System and teamwork. Day-to-day interactions both internally and externally require me to have excellent communication and negotiation skills with all types of personalities. Worked with contracted IT services to integrate SharePoint workflows into the current IT environment. Serve as a company resource for deskside computer assistance. Developed tools and metrics by which to measure and track Request for Quotes. Other roles include: Co-Chair of Employee Appreciation Committee.

Judge Group (at JP Morgan Chase & Co. in Syracuse, NY)

Technical Writer 2014 – 2015

Supported the development of IT Knowledge Management group. Project assignment consisted of working as part of a team to develop a template for Standard Operating Procedures for Security Administration. The goal was to create standardized documentation for global teams to give them the ability to deliver services faster and more efficiently. Beyond Technical Writing skills, this assignment required an investigation into and understanding of current and future IT infrastructure, analytical skills, good communication and interviewing skills, editorial and proof-reading skills, and some sleuthing experience. SMEs were not co-located; working between many time zones was also a factor.

Marquardt Switches, Inc., Cazenovia, NY

Document Control / ERP System Analyst 2009 – 2014

Supply Chain Master Data expert. Responsible for the maintenance of new Material Master and legacy data auditing. Interface with all relevant business areas to ensure system accuracy. Develop metrics as needed to improve visibility of problem areas. Able to query and review data from multiple sources in order to solve time sensitive issues. Assist Warehouse Analyst in validating inventory accuracy.

Participated in SAP start-up and implementation by providing training, documentation and continued support of counterparts. Manage change process as it pertains to Production Planning. Coordinate team efforts to maintain and audit Material Master and master data in ERP System. Create documentation of processes, procedures, and policies for Material Master. Analyze system for any negative downstream effects and propose solutions; then prepare, test, document, implement and train. System analysis and solutioning can involve any department. Work as part of a team to transition from a local change management process to a global process. Effectively communicate and teach on a global level. Committed to continued education in the German language in order to better understand and be understood. Also served as the End User support for various tools ranging from personal spreadsheets and email to validated business systems. Work with minimum supervision, which allows latitude for independent judgment.

Provided Document Control services to the organization to ensure ISO-TS 16949 compliance. Organized audits for Production related documentation. Lead continuous improvement efforts for standardization of documents. Provide system training for new employees.

Marquardt Switches, Inc., Cazenovia, NY

Production Administrative Assistant 2008 – 2009

Assistant to Production Managers. Use the maintenance database to determine efficiency in work order completion of preventive and corrective maintenance. Track personnel attendance issues and verify timeclock entries for 80-90 employees on a weekly basis as well as entering benefit time for payment. Develop and document various procedures and organize office systems to ensure standardization. Organize and scribe for meetings on a weekly basis. Use professional judgment when faced with solving personnel issues. Identify, coordinate, and complete projects that enhance organization, create efficiency, and increase productivity on the production floor. Worked as part of a team to evaluate, plan, and re-organize Document Control practices and procedures. This project required migration of all source documents to a secure location and creation of a solution to provide controlled access to all same documents.

SYSTEMS & SOFTWARE

● Microsoft Office: Word, Excel, PowerPoint

● SAP MM/PP

● Agile PLM

● Outlook ● Lotus Notes

● Windows 8 and Office 365

EDUCATION

Certificate in Genealogical Research, Boston University, 2015

Basic Project Management Certificate, 2011

OSHA 10-hour Course, 2010

AA Degree, Business Major, Enterprise State Junior College, 2000

U.S. Army, Advanced Individual Training for Administrative Specialists, 1991

ORGANIZATIONS

Association of Professional Genealogists (APG), Member

Central New York Genealogical Society, Board Trustee / Managing Editor