OBJECTIVE

Web Developer and Systems Analyst that is passionate about programming and creating basic applications from concept, navigation, layout and fundamentals. Fast learner, hard worker with a reputation for customer satisfaction, and a team player who is proficient in an array of languages such as HTML, CSS, XML, Java, C#, JavaScript, SQL, PHP, Bootstrap, WordPress, JQuery, and XQuery

EDUCATION

Mesa Community College, Mesa, AZ August 2014 – May 2016

Major – Computer Information Systems

Minor - Programming

TECHNICAL SUMMARY

Developed Web sites using clean, valid and responsive HTML5, CSS3, JavaScript, JQuery, and XML using a simple text editor and Notepad++

Developed simple Web applications using Visual C#/.NET & MVC in Visual Studio

Developed advanced databases, filtering, Views, Functions, Stored Procedure and more using SQL

Developed various XML documents, Schemas, and templates using functional programming

Developed graphics, such as banners, logos, buttons, edited photos and icons for Web sites using Adobe Photoshop and Image Ready

Regularly used advanced debugging and validation techniques to ensure they met all Web standards and operated flawlessly

Very experienced with Microsoft Office and uses it heavily on a regular basis

PROFESSIONAL EXPERIENCE

American Express, Phoenix, AZ May 2018 – November 2018

Software QA Engineer, Dev Ops

Monitored Amex servers for abnormal CPU issues, to ensure consumer satisfaction

Monitored ServiceNow for tickets relating to software, network or database issues, and collaborated with both onsite and offsite team members to help ensure the issues were resolved as soon as possible

Enabled and disabled services on IBM DataPower devices, when requested and when issues had occurred

Deployed Request for Changes as soon as they were approved by the Deliver Manager or Senior Engineer

Joined multiple support calls and assisted the DataPower, Splunk and Mainframe teams in resolving issues and reducing customer impact

Changed the Region Mapping when requested by consumers

Wells Fargo, Chandler, AZ November 2016 – May 2018

Application Support Engineer

Engineered support of functional and performance issues on a range of applications for Java and C#

Understood Object Oriented Programming and the fundamentals of SOLID

Implementation of changes, scripting, monitoring and scheduling to optimize operations

Performance analysis and tuning in application servers, database tiers and infrastructure

Participation and collaboration across groups in the operational support model

Communicated and prepared written material/documentation

Conducted research by analyzing XML and SQL logs to identify bugs; to determine what could cause a cashbox to be out of balance

Communicated and followed-up with bank representatives and investigators to help solve the issues

Supported application release deployment activities into the production environment

Developed strong relationships with resolver teams, application development teams, and other upstream and downstream support teams

Developed strong technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain

Developed, documented, and maintained best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training

Freelance Developer & Programmer 2013 - 2017

Developed, edited and completed multiple Web pages using HTML5, CSS3, PHP, WordPress, Bootstrap, and JavaScript by hand-coding; tested and modified for cross-browser compatibility

Created, tested, and modified SQL Databases, queries, scripts and more using Microsoft SQL Server Management Studio 2012 - present

Created, debugged, and tested various Java and C# programs using JGRASP and Visual Studio, respectively

Created various XML DTD’s, XSL, and XML documents to disc play the descriptions of products, services and lists

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