Chris Constantin

H 780-***-****, C 780-***-****

****-***, ********, ** ***-1e6 ac7ymh@r.postjobfree.com, ac7ymh@r.postjobfree.com

Summary

Over 18 years of experience in the IT industry including most versions of Windows, A+ and Network + certified, networking, Macintosh familiarity. Proficiency with MS Office (including O365).

Technological Overview

OPERATING SYSTEMS: Windows 3.1, 95, 98, NT, 2000 (workstation and server), XP (including media center), Vista, 7, 10, Macintosh 8, 9 and X, Linux matte Ubuntu

HARDWARE: Compaq, Hewlett Packard, IBM, Intel, Lexmark, Cisco with emphasis on AIO Products

NETWORKING: Novelle, Windows, Cisco

Very Proficient in MS Office (including O365)

Work History Jan 2011-Aug 2018

Arrow Technology Group

ISP /Tech Coordinator/Tier1 lead, Arrow Technology Group

Overview of Company

Arrow Technology Group (or ATG for short) is a first nations company that specializes in providing network, computer systems, technical support and data communications throughout Alberta.

Responsibilities

- Providing customer service for people using canopy style internet

- Providing installer support when they are in the field.

- Imaging of computers for customers including desktop, laptop, IOS and Android.

- Email server configuration and support.

- AD directory support including password support and group list design.

Accomplishments

- Did a complete overhaul of the reporting system with regards to troubleshooting using Sysaid.

- Created from scratch a comprehensive map of the radio internet tower systems which included ISP info and local contacts.

- Implemented a daily check in system and dedicated separate phone line for contractors in the field so they would get proper support.

- Developed and enforced chat program for the first time in the office and extended it to cover installers.

- Laid down a method and process to optimize computer imaging.

- Oversaw the merger of System information System rebranding into Arrow Technology Group.

- Laid down procedures for comprehensive tier1 support.

- Developed mail support implementation using google mail and ms mail servers.

- Created proper documentation for proper training and procedures using wiki confluence that did not exist previously for ATG.

- developed a stock system to have a sizable chunk of our inventory ready to go in a moment’s notice based on demand.

- Was promoted to Tier1 lead

Technical Environment

- Linux Matte, Windows OS (xp, Vista, 7, 8 10), Macintosh, sysaid, Quickbooks, Confluence wiki, Connectwise, Cambium Proprietary software.

- Technology worked on varied from late 90’s technology to current as needed or the job.

IBM Jun 2006-May 2008

Technical Services Technician

Overview of Accounts

Worked on two different accounts: Fluor and Zurich Insurance:

I primarily did troubleshooting a wide arrangement of proprietary databases and security accounts.

Fluor is one of the largest engineering, procurement, fabrication, construction and maintenance companies.

Zurich is a Swiss insurance company that is Switzerland’s largest insurers. It has separated into three core business segments: General Insurance, Global Life and Farmers.

Responsibilities

- I primarily did password resets and operating system/ms-office support for Fluor.

- I primarily did troubleshooting a wide arrangement of proprietary databases and security accounts for Zurich.

Accomplishments

- Was able to work for extended hours (40-60 hours) over a 2 year period and to show mastery over second shift.

- Was able to walk a person in Iraq through hostile conditions troubleshooting his computer.

- Providing support for over 4000 people

Technical Environment

- Windows xp, Lotus notes, Citrix, and numerous proprietary databases.

Convergys Jan 2000- Jun 2006

Technical Agent, Tier1 Lead, Senior Level Advisor Convergys

Overview of Accounts:

Comcast is a American global telecommunications conglomerate.

Hewlett Packard Company (or HP for short) is an American multinational technology company that provides a wide variety of hardware components as well as software and related services.

Responsibilities

- I provided internet support with Comcast regarding rudimentary troubleshooting.

- On HP, I provided troubleshooting with AIO (all in one devices), Desktops (standard and media centers)

Accomplishments

- Received multiple “you rock” and “power of one” during term of service.

- Received multiple promotions, ranging from Service Level Advisor and Floor Support.

Technical Environment

- Windows and All in one products during the period (including HP media centers), and Remedy Database,

Education

University of Alberta Edmonton

B.A. – Major Anthropology, Minor: Political Science

Grant McEwan College Edmonton

Obtained Micro Computer Specialist Diploma

NAIT Edmonton

Obtained CCTM846 Core Networking

Completed in July 2010

McNally Composite High School Edmonton

Volunteer History:

Moderator www.planetadnd.com 2002-2007

Setup Code of Conduct for Moderator forum

Technical support help Edmonton Community Network Helpdesk 1999

Organizer of Collections Provincial Museum of Alberta 1994-1997

Internal Coordinator Alberta St. George of England Society 1990-1994

Other Notes:

Published Author for Palladium books - “Strange Familiars of Rifts Earth” – Rifter #21., Pages 27-39., Palladium Books., January 2003

Published Author for Kobold Press- Creature Codex – Pages 389., Sept 2018

Blogs of notes:

www.drevrpg.com

http://breadthofpopsanity.blogspot.com/

Hobbies and Interests:

Computer operations and programming, music, gaming, working out and writing.

References:

Steve Markovic: Owner of Sundora Industries – Phone #:780-***-****

Corrine Lowrie – Coworker at ATG – Phone #: 780-***-****

Edward Milner – Coworker at ATG – Phone #: 236-***-****

Tereza Demain: Shift Lead at Ibm - Phone #: 780-***-****

Michael Danforth: Former Coworker - Phone #: 780-***-****

Ismael Alvarez: online coordintator - Phone #: 303-***-****

Jason Cable Hall: former volunteer at Provincial Museum of Alberta - Phone #: 780-***-****

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