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Information Security Customer Service

Alexandria, Virginia, United States
December 13, 2018

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Paul Brian Parker

Alexandria, VA


A results oriented, collaborative information technology leader with demonstrated ability to take diverse teams to new levels of success in fast-paced public and private sector environments. Strong technical and business qualifications with an impressive track record of more than 20 years of hands-on experience in IT leadership, strategic planning, project and product management, and developing organizational and IT strategies. Proven attention to detail analyzing and communicating an organization's critical business requirements, identifying deficiencies and potential opportunities, and developing innovative and effective solutions for enhancing productivity, reducing costs, and improving customer service offerings.

Professional Experience

EagleBank, Bethesda, MD 2018 - Present

Senior Vice President, Senior Technology Officer

Lead all Information Technology, Information Security, and Project Management functions for the Bank. Brought in to improve technology and process discipline and improve the efficiency of technology and project management operations. Crafted and published IT policy, process, and strategy to align Technology Operations with the Bank’s corporate strategy and growth targets.

- Lead a 30-person Technology Operations, Information Security, and Project Management team

- Develop, manage, and execute $15 million budget annually

- Negotiated contract changes realizing more than $200,000 in first six months at the bank

- Developed strategy and execution plan to appropriately balance insource / outsource ratio to match the Bank’s goals and growth strategy

- Created turn-around plan for newly established cybersecurity organization and increased transparency of security reporting to show ROI for continued security investment

- Through automation and reduction of manual tasks, freed up more than 30 person-hours per month to focus on priority tasks requiring immediate attention

Capital One Financial Corporation, McLean, VA. 2016 – 2017

Director, Information Security Analysis

Led portfolio management and project delivery for the Cybersecurity Operations division. Work closely with security Engineering and Operations Executive Leadership to build the strategy for protecting Capital One data and Customer information. Managed a portfolio budgets of approximately $160M per year and a team of more than 150 Cybersecurity professionals. Hand picked to turn around a portfolio of high visibility projects; delivered in line with Board of Directors commitments.

- Led and manage a team of 5 project management experts and broad cross-functional teams of geographically dispersed security experts.

- Developed and implemented a repeatable, extensible process and accompanying governance enabling a more timely approach to providing security operations services.

- Defined delivery strategy, roadmap, and objectives for Operations delivery team.

- Created and presented Executive Committee and Board of Directors communications.

- Drove delivery and protection of more than 40 IT systems across multiple geographically dispersed and Cloud data centers.

- Introduced DevOps Construct and led the introductory pilot effort to begin move toward using the DevOps model in the information security space.

- Recognized as a servant leader and sought out as mentor.

- Developed and implemented new organizational structure to align service delivery with NIST framework and aligned value delivered by teams.

Capital One Financial Corporation, McLean, VA. 2013 – 2016

Director, Information Technology

Lead large cross-functional teams in consolidating Capital One’s data center footprint. Plan and execute mission critical application and server migrations with no unplanned downtime. Manage on and offshore resources through planning, execution, and validation of customer facing financial services applications.

- Successfully vacated two legacy data centers ahead of schedule mandated by federal regulators and lease expirations.

- Migrated more than 100 business critical applications with no unplanned downtime or business impacts.

- Developed and implemented Agile processes to provide additional engineering and planning time for migration teams. Streamlined process to reduce the number of handoffs and Line of Business touch points

- Negotiated with Line of Business application teams to develop acceptable migration plans and dates around critical high-volume periods.

- Inspired teams across the enterprise to work together toward a single goal, when team objectives appeared to be in conflict

Federal Maritime Commission, Washington, D.C. 2012 – 2013

Director, Office of Information Technology (GS-15)

Accountable for all Agency IT functions. Developed multi-year IT budget aligned with Agency strategy. Led and developed IT staff, training, and professional goals to further IT mission. Mentored IT and program management team on best practices and professional development.

- Collaborated with organization leadership and business lines to build an IT strategy enabling Organizational goals.

- Implemented IT governance process to ensure IT requests were tracked, budgeted, and aligned with the IT strategy and budget.

- Developed and managed IT and personnel budget of more than $750,000 annually.

- Successfully led planning and migration from in house to cloud hosted enterprise office automation solution. Increased availability and reliability of email from 95% to 99.9%, while reducing year over year operational costs supporting office automation tools.

- Managed implementation of an electronic payment system, reducing end user burden and payment processing time from 45 – 60 days to 15 – 30 days.

- Established vision and strategy for an Enterprise platform and database solution, enabling a single Agency data repository and workflow.

National Geospatial-intelligence Agency, Springfield, VA 2004 – 2012

Chief Architect/Deputy Director Systems Engineering, (GS-15), (2007 – 2012)

Provided direction and standards for the National Geospatial-Intelligence Agency’s global technology and infrastructure enterprise. Key decision maker in infrastructure design, deployment, and sustainment of networks, data centers, telephony and end-user devices. Worked closely with CIO Offices ensuring IT and infrastructure alignment with Enterprise Architecture and IT security policy. Established process for allocation of infrastructure work between multiple Government organizations and development contracts. Served as the infrastructure representative in the Agency–level budgeting and strategic planning process.


Master of Science, Technology Management, (2007)

George Mason University, Fairfax, VA

Bachelor of Science, Business Management (2002)

National-Louis University, Alexandria, VA

Professional Certifications

Project Management Professional

Certified Information Systems Security Professional

Certified Scrum Master

Certified SAFe Agileist

ITIL Foundations

Federal CIO Certificate

Military Experience

United States Navy, 1994 – 2003 (Honorably Discharged)

United States Marine Corps Reserve 1992 – 1994 (Honorably Discharged)

Security Clearance

Previous DoD Top Secret/SCI with Counter-Intelligence Polygraph

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