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Pharma/Biotech, Healthcare, Data Manager, Meeting, Clinical Associate

Silver Spring, Maryland, United States
December 13, 2018

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Jacqueline Grant

*****-* ****** ***** #*** Silver Spring, MD 20904

Professional with strong organizational skills, flexible and diplomatic problem solver. Adept at verbal and written communication and liaising with diverse populations. Strong office management skills. Former NIH contractor with experience in healthcare and pharma/biotech industries. Advanced technical skills in Microsoft applications and can navigate proprietary software with ease. Can successfully plan and execute small meetings and large conferences. Works well independently and as a team member.

Willing to relocate and passport ready.

Work Experience

Administrative Assistant

Randstad - Washington, DC

July 2018 to Present

•Digitize and catalog incoming datasheets

•Build reports in proprietary software

•Import and export information between Excel, Access and Word

•Perform Data entry, cleansing and purging

•Communicate with team via Outlook, telephone and face-to-face meetings

•Prepare weekly production reports

•Train associates on Microsoft applications

Meeting/Conference Coordinator

Kelly Services, Inc - Silver Spring, MD

June 2018 to November 2018

•Welcome guests and give pre-training introduction

•Work with a diverse group of participants and trainers

•Point of contact for attendees and trainers

•Produce PowerPoint packets for continuing education professionals

•Setup display advertising sales of books and other products

•Collect payments for purchased items

•Confirm audio/visual equipment is operational and resolve issues prior to start of training

•Coordinate food and beverage setup through marketing department

•Conduct headcount before start of conference to ensure sufficient seating and materials

•Prepare pre-purchased products for attendees along with signature sheets confirming receipt

•Encourage participants to provide detailed feedback on post-training assessments

•Prepare FedEx shipping labels to ship materials

Administrative Assistant, Blue Cross Blue Shield Federal

Kelly Services, Inc - Silver Spring, MD May 2017 to July 2017

•Organized and automated over 250 contract files.

•Prepared project plan and presented to senior leaders.

•Scheduled individual and team meetings using Outlook to discuss project plan and collect feedback.

•Summarize data collected for senior management.

•Tracked project progress using Access.

•Produced and presented weekly progress report to operations team.

•Memorialized goals and accomplishments in Outlook.

•Digitized hard copy files for upload to PeopleSoft.

•Audited client records for licensing and tracked disposition of documents in Excel.

Document Specialist

Entrepreneur - Silver Spring, MD January 2005 to Present

*Provide data processing and transcription services to North American and European firms.

*Produce transcripts from audio and video productions of meetings and conferences on new medical therapies and trainings on disease management and preventative health initiatives.

*Produce transcripts of legal (civil and criminal) hearings, depositions, interviews and corporate meetings.

*Conduct project-based research using web-based databases.

*Set strict goals to ensure projects remain on schedule in the appropriate time zone.

*Maintain daily contact with clients to discuss project conventions and completion timelines.

*Communicate via telephone, Skype and email with culturally-diverse clients.

*Submit projects online through client's proprietary business management systems.

Executive Assistant _NINDS (National Institute of Neurological Disease and Stroke)

Randstad - Rockville, MD

January 2005 to April 2005

*Prepared daily meeting package, including agenda and reference documents, for Director.

*Scheduled meetings on behalf of the director via Outlook calendar.

*Screened and prioritized Director's mail and telephone calls.

*Made travel arrangements and processed travel reimbursements and vendor invoices.

*Received and processed global requests for NINDS literature.

*Conducted simultaneous transcription of team telephone meetings.

Administrative Coordinator, Clinical Operations

Randstad - Rockville, MD

June 2003 to January 2005

*Efficiently managed over 100 Trial Master Files (TMFs) in accordance with policies and procedures.

*Ensured files were audit-ready by regularly inspecting contents of over 100 study binders.

*Created a database to track disposition of trial master files.

*Digitized, boxed, labeled and shipped inactive files to archive.

*Established Access database tracking for archived files.

*Successfully developed, assembled and shipped site binders and nurse travel packets to study sites.

*Tracked and reported patient site visit activity payments and processed vendor invoices.

*Revised Case Report Forms (CRF) to conform to requirements of sub-study.

*Coordinated the production of CRFs and Investigator Brochures with outside printing vendor.

*Order study forms and office supplies for clinical operations unit and international study sites.

*Analyzed and modified monitoring visit reports.

*Performed quality check on revised protocols.

*Generated site visit newsletter for international sites.

*Prepared, proofread and distributed communications to study sites.


B.A., English

University of Maryland University College - College Park, MD, 017

A.A., Secondary Education

Howard Community College - Columbia, MD 2004

Board Certified Nursing Assistant, 2018

Basic Life Support (BLS) certification, 2018


Spanish - Intermediate (speak and write)

Software - Microsoft Office Advanced Word, Excel, PowerPoint, Access, Microsoft Project,

WordPerfect, QuickBooks, Google Docs, Google Calendar, Dropbox, Acrobat, CoreFTE, Skype, Google

Hangouts, GoToMeeting, WebEx, Visio

Additional Information

Office Machines - binding machine, scanner, copiers, fax, postage machine, software conversion, typing 75 WPM, financial reporting, medical terminology

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