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Air Force Medical

Washington, District of Columbia, United States
December 15, 2018

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Laura A. Patz, MBA, CMRP, PMP

Fairfax, VA ***** § (cell) 940-***-**** § §

Healthcare Business Executive

27+ years of Health Care Administration experience for the Department of Defense community. Superb manager with commitment to excellence and compassion for the patients. An outstanding reputation as a solutions-driven visionary with demonstrated success in aligning multi-dimensional healthcare initiatives and achieving remarkable bottom-line results. Leverages personnel leadership to effectively manage change, mitigate risk, infuse new ideas, and provide deliverables on-time.


Integrated Delivery Systems

Senior Executive Relationships

Strategic Resourcing Vision

Team Building & Leadership

Change Management Focal Point

Risk Evaluation & Mitigation

Planner/Budget Programmer

Inspection/Standards Compliance

Strategic Partnerships/Alliances

Contract Vehicle Alignments

Patient-Focused Solutions

Enterprise Policy Development

Professional Experience

Headquarters, Air Force, Office of the Surgeon General– Falls Church, VA – 2016-2018

Department of Defense’s Office of Health Affairs, TriCare Management Activity, the Army and Air Force’s Surgeon General’s, and the Navy Bureau of Medicine with collaboration between more than 3,000 health professionals.

Branch Chief, Air Force Medical Service Manpower – Programmer

Senior analyst for $6.2B Defense Health Program supporting 2.6 million beneficiaries. Led three analysts and processes for thirteen regions supporting 76 hospitals and clinics worldwide. Represented strategy and implementation activities for Planning Programming Budgeting and Execution (PPBE) activities for 44,000 medical defense health program positions. Complied with congressional end strength ceilings through fiscal year programming. Performed facility site visits analyzing workload and predicting requirements.

Guided 13 regions through cost analysis and program evaluation of 13 facilities, identifying $142 million and 1,255 Fulltime Equivalents for transformational reinvestment.

Program Management Working Group lead and/or member on 14 National Defense Authorization Act/strategy teams; identified reorganization facility layouts; modeled “military” requirements across 130 product lines; drafted future readiness requirements for the Air Force Medical Service.

Troop and Family Medical Clinic – Fayetteville, NC – 2013-2016

Air Force Limited Scope Medical Treatment Facility on an Army installation supporting 2,600 flyers/non-flyers.

Chief Operating Officer – Healthcare Administrator

Provided leadership to 60+ personnel in Aerospace Medicine outpatient clinic environment providing care to over 17K patient encounters per year. Served/led Executive Committee. Guided operations/programs to ensure accreditation and certification standards were met. Established short and long term resourcing strategies; matched internal capacity to external challenges; identified quality improvement initiatives. Oversaw support services to include information systems, agreements, records management, human resources, budget functions, facility management, contracting, and safety.

Integrated Army/Air Force clinic operations; 130 staff/36-hrs combined training/treated 11K tri-service patients; named #1/9 primary clinics for 2 months. Supported 6 PCMs/2 RNs/15 techs; generated 8K annual appointments valued at $1 million--98% access to care/3.2% no-show rate.

Commander stated “powerhouse Clinic Administrator”; fostered Continuous Process Improvement/trained 30 members and instituted inspection program for 2,000 clinic standards.

Air Force Personnel Center – San Antonio, TX – 2010-2013

The center defines requirements and executes programs covering the entire life cycle of military and civilian personnel for the Air Force, from accession through retirement; responsible for 1.77M Airman and families.

Air Force Medical Service – Force Management Officer

Developed/implemented career policies and procedures for 11K Air Force Medical Service officers in 184 specialties located across 72 facilities. Formulated education tools for advertisement/training across the enterprise; developed field webinars and intranet products. Advised and directed $271M incentive medical bonus program for 9K healthcare professionals on 61 types of contracts.

Championed strategic webinars educating 9K providers on yearly bonuses/contract impacts.

Integrated Division to new personnel/pay Air Force-wide system upgrade; identified 250+ project

changes; co-authored additional test scenarios headed off future system program errors.

Action manager; reviewed 1K future leaders for 85 open director positions both overseas and

stateside; development team matched applicants within 5 month span; 100% vacancies filled.

Air Force Enlisted Medical Training – Wichita Falls, TX – 2006-2010

Annually trains over 13K tri-service healthcare technicians in biomedical repair, dental assistant, diagnostic imaging, healthcare management, laboratory, medical technician, mental health, pharmacy, physical medicine and surgical service.

Chief Financial Officer / Director of Operations /Base Realignment and Closure (BRAC) Program Management Lead

Commanded largest Air Force consolidated medical training budget, manpower, and facilities operations. Directed programming and execution of $12M of total obligation authority. Group senior facility manager for 34 campus/dorm buildings on 838K square footage/2 operating locations/100 acres. Oversaw $2.9M in military construction. Focal point for HAZMAT, operational risk management, safety, and recycling programs. Learning Center BRAC $900M program lead: steered 6 committees; chaired 2 (human resources and budget). Synchronized transition/coordination of facilities, academic development, resources, logistics, manpower, marketing, and information technology. Co-located all Air Force Medical Service enlisted training from Wichita Falls, Texas to San Antonio, Texas which included 400+ staff members and 156 academic courses over 18-month period in three geographically separated locations.

Led strategic Air Force medical guidance; Capitalized on synergy of three services Army/Air Force/Navy; integrated 13K AF student throughput into co-located 49K tri-service structure.

“Out of the box thinking” Medical Education and Training Campus “new” tri-service environment located on 2.6M sq ft of new “phased in” construction; named the lead in drawdown plan of $34M Air Force Base mission and had zero delays in student training for $530M technical training platform largest medical move in Air Force history

Wright-Patterson Medical Center – Dayton, OH – 2002-2006

Third largest medical center in the Air Force, 60 beds, 57K enrollees, fully accredited by the Joint Commission.

Chief Financial Officer & Manpower Analyst / Medical Records Administrator / Deployed Executive Administrator

Executed a $145M budget for 2K personnel. Provided policy clarification, guidance and analysis on wide variety of financial issues and key metrics. Advised executive staff on impacts of the budget, cost analysis efforts, manpower constraints, and key initiatives. Performed studies, analysis, and manpower reports for Higher Headquarters and senior leadership for 1,800 civilian and military authorizations. Provided leadership, guidance, and supervision to 66 civilian, contractor, and military personnel. Oversaw 32 programs to include: 24-hour operation Admissions and Dispositions (A&D), 143K inpatient and outpatient medical records, inpatient coding, transcription, medical evaluation boards, and HIPAA privacy duties. Executive Administrative support for the Commander of largest Air Force Theater Hospital since Vietnam.

Reduced inpatient record delinquency rates by 90%; delivered 100% medical record retirement 14K charts in 6 months; and initiated first-ever medical center release of information billing process.

30-days inspected/instituted hospital medical equipment program in Balad, Iraq established 37 accurate accounts; identified and trained 25 equipment custodians.

Prior Positions:

-Managed Care (Planning and Analysis): forefront leader in medical referral management recapturing 75% from network through institution of quality controls; developed performance improvement model gained executive level approval for hospital appointment reminder system; presented to over 100 leaders managed care benefits

-Healthcare Administration Technician; multiple focus areas; both bedded and ambulatory Medical Facilities.

Education & Credentials

Master of Business Administration

Wright State University – Dayton, OH

Bachelor of Science in Health Care Administration

University of Nevada Las Vegas – Las Vegas, NV

Associate in Applied Sciences in Healthcare Management

Community College of the Air Force

Associate Degree in Accounting

Northeast Wisconsin Technical College – Green Bay, WI

Certification: Project Management Professional (PMP), 2013 - present

Professional Training: Air Command & Staff College, 2011; Squadron Officers School, 2007; 15-week Managed Care Internship at Sierra Health Services, Las Vegas, Nevada, 2001; Health Services Administration School, 1992; 16-hours Planning, Programming, Budgeting, and Execution Course, December 2016; 16-hours Pentagon Business Case Analysis Course, December 2016; 40-hours Manpower Staff Officer Course, July 2017; 8-hours John C. Maxwell Leadership Course, December 2017; 40-hours Air Force Continuous Process Improvement Green Belt Training, April 2018; 16-hours Officer Women’s Leadership Symposium; currently enrolled Six Sigma Training with Healthcare focus

Professional Affiliations: Member of Program Management Institute (PMI); Member of Program Management Institute-DC (PMIDC); Member of American Society for Quality (ASQ)

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