Sandra Gouveia

*** ******* *****

Laval, Quebec

H7M 4P3

514-***-****

ac7y6q@r.postjobfree.com

Spoken & Written Language:

English, French & Portuguese

Education

-St-Pius X

High School Diploma

-John F Kennedy

Business Administration

Job Experience:

Corwik

Customer Service July 2013- September 2015

- Answering customers calls and emails and respond to customer/sales representative requests.

- Making sure re orders & bookings are shipped on time

- Follow-up on customer inquiries within 24 hours

- Enter sales representative orders and reorders

- Working with Momentis

Tribal Sportswear

Customer Service June 2006 – November 2012

- Answer all customers’ calls

- Making sure re orders & bookings are shipped on time

- Enter salesmen’s orders

- Reports (sold outs, re orders & dates)

- Communicate with warehouse for physical checks

- RA (issue a return label for damaged goods)

- Help customers place orders on our web site

- Adjust inventory when needed help

- Help our sales reps when needed info

- Working with Momentis

Take Two Textiles

Customer Service June 2004 – June 2006

Answer all customers calls

Making sure fabric is shipped on the respective dates Sales liaison Mexico

Credit assistance

Prepare documents for customers to ship to the U.S.A. Enter salesmen’s orders

Receive purchase orders

Communicate with warehouse for physical checks on certain fabrics Take Two Textiles

Accounts Receivable November 2001 – June 2004

Print financial aging reports once a month

Clean up accounts

Taking care of disputes

Calling customers for unpaid old invoices

Emailing salesmen for any disputes in U.S. and Canada Take Two Textiles

Receptionist September 2000 – November 2001

Answering phones / Transferring calls

Filing

Doing the mail

Ordering supplies for the office and warehouse

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