NITI KEVIN PATEL

**** **** **** **, *******, California – 94538

ac7y3z@r.postjobfree.com +1-669-***-****

SUMMARY

CCNP Collaboration certified professional with 6+ years of experience in designing, planning, deploying and implementing Voice and Video infrastructure solutions. Expert in various VoIP (SIP, H323, RTP, SRTP, etc) protocols, various Cisco products (Cisco UCM, VCS, Cisco expressway, Cisco Satellite license server, CER, TMS, CUC, IM&P, Contact center express, Contact center, etc.) as well as non-cisco products (Syn-Apps paging server, Informacast paging, Akkadian provisioning tool, Vyopta monitoring server, etc.) EXPERIENCE

Facebook Inc. (Contract through Milestone) Voice and Video Engineer May 2016 – Present

Lead the team in planning, designing, implementation of robust Collaboration infrastructure.

Work with multiple teams to build/maintain inhouse version of Video endpoint registration and management system, Video panels, room booking tools, bridging solution, messenger integration, etc.

Automated voice gateway through Llama templates which maintains configuration, auditing and alerting. This made the gateway config strong and also provide auto remediation for safe templates.

Automated phone configuration, DID management, VC sip URI deployment through Akkadian tool. This helped many other teams to leverage and configure phones and VC units easily as well as provide efficient DID management.

Working for designing new multi-datacenter voice supercluster. This will provide advantage of super redundant failover for the backend infrastructure as well as provide resilience and stability to the infrastructure.

Efficiently built new sites for voice and video configuration globally.

Efficiently working with remote site engineering team to bring up PSTN circuits, peering links and voice gateway / Cube globally. This helped in seamless growth of Facebook collaboration infrastructure.

Highest level of escalation for voice and video operational issues. Proactively work with multiple teams to solve business critical issue before it starts impacting the customers.

Experience setting up and troubleshooting conference bridging solution like Bluejeans, Webex, Messenger, OneVC, etc.

2

Broadcom (Contract through Datalink) Voice Network Engineer Aug 2015 – Feb 2016

Provide lead technical support in implementation and deployment of VoIP solution for creation of new site or migration of existing sites.

Participate in troubleshooting of existing Cisco collaboration Solution. Cisco Systems (Contract through SRA OSS) VoIP Deployment Engineer Feb 2015 – Jun 2015

Lead deployment engineer for migration of 1600+ remote offices as well as 1500+ administration offices to Cisco VoIP collaboration network infrastructure for client Safeway in USA. Cognizant Technology Solutions VOIP Network Engineer Aug 2012 – Aug 2014

Operational support engineer maintaining customer's VoIP network, which included 330+ remote offices and Data centers in US & Canada.

Maintain and respond to the incident and request tickets created IP Telephony or VoIP technology. EDUCATION

Master of Technology Electrical Engineering (Power electronics, Machines & Drives) Nirma University

Year of passing: 2011 CPI: 7.99 / 10

Bachelor of Engineering Electrical Engineering The Maharaja Sayajirao University Of Baroda

Year of passing: 2009 GPA: 3.95 / 4.0

CERTIFICATIONS AND AWARDS

CCNP Voice / CCNP Collaboration (CSCO12478160) [ CIPT1, CIPT2, CVoice, Capps, TVoice ]

CCNA Voice (CSCO12478160)

CCNA Routing and Switching (CSCO12478160)

System X technical fundamentals V11 (IBM Certified)

Awarded gold medal for securing first position with highest CPI for M.Tech Electrical Engineering at Nirma University.