EXECUTIVE PROFILE

Results oriented Information Technology executive with expertise in a diverse range of technologies within multiple industry settings. Innovative and customer-centric leader with demonstrated, hands-on experience optimizing IT organizations and infrastructure. Adept at combining business-driven objectives with technology, creating strategic and tactical direction focused on minimum investment and realistic solutions. Promote professional development and mentoring of skilled, multi-tiered staff through processes, training, and leadership. Professionally plan and coordinate detailed projects within quality standards, established deadlines, budgetary requirements, and a mindset of continuous improvement.

Executive training includes: YLO leadership series, Certified Danaher Problem Solving Process Trainer, Danaher Business System, CalOptima Leadership training series

PROFESSIONAL EXPERIENCE

Data Survival, Homer, GA May 2018 to Nov 2018

Managed deployment, technology life-cycle, patch management, security, data backup, disaster recovery, and desktop support for multiple city, county governments and Sheriffs organizations.

Created standard operating procedures for the organization (SOP’s) for the company to ensure compliance with National Association of Information Destruction (NAID).

CalOptima, Orange, CA November 2013 to August 2017

IS Manager

Managed the deployment, technology life-cycle, software consistency/patch management, security and support for over 1,300 computers including 200 teleworkers.

Responsible for the inventory, relationship, and yearly Microsoft True up licensing to ensure compliance with Microsoft Enterprise agreement.

Provided leadership to a 19 member team (group Supervisors, and full time employees). Leadership responsibilities included hiring decisions, associate development, coaching, and performance evaluations.

Created and maintained Standard Operating Procedures (SOPs) for the IS operations team to ensure compliance with HIPPA and internal corporate security policies.

Sybron Dental\Danaher Corporation, Orange, Ca. May 2005 to August 2013

Manager of IT Operations

Managed the deployment, technology life-cycle, software consistency/patch management, security and support for over 3,000 computers deployed globally

Managed the deployment and support of 400 iPads using a cloud based Mobile Device Management platform

Responsible for the inventory, relationship, and yearly Microsoft True up licensing to ensure compliance with Microsoft Enterprise agreement.

Provided leadership to a 25 member team at 13 locations in North America (group Supervisors, FTEs and contractors). Leadership responsibilities included hiring decisions, associate development and coaching and performance evaluations.

Responsible for the oversight and development of the technology infrastructure for the primary training center which included advanced multimedia, streaming video and video conferencing.

Created and maintained Standard Operating Procedures (SOPs) for the global IT operations team to ensure compliance with SOX, ISO, PCI and internal corporate security policies.

Established and enforced global system infrastructure and software standards. Maintaining the standards saved an estimated $1M annually.

Managed the transition of mobile devices (mobile phones, iPads, and cellular data cards) to a TEM (Telecommunications Expense Management) for an approximate saving of over twenty percent.

Danaher certified Problem Solving Process trainer

RSI Home Products Inc., Anaheim, Ca. July 2003 – March 2005

Senior Manager of IT Operations

Manage the deployment, monitoring, maintenance, development, upgrade and support of the following systems: Windows servers, PCs, Operating Systems, hardware, software, and peripherals.

Managed company growth from 200 nodes and servers to 600+, 24/6 Windows network with 99.99% uptime.

Manage all aspects of the Multi-national WAN, including Data Communication Lines, Hardware, and Software.

Manage nine member Support Staff including: mentoring, recruitment, supervision, scheduling, evaluation, and disciplinary actions.

Document all critical procedures and configurations for: Windows 2003 Servers & Desktops, Routers, Switches, User Administration, backup, and disaster recovery procedures.

Designed, deployed and supported corporate infrastructure consisting of Local Area Network, Storage Area Network, Fibre Channel Networks, Wide Area Network, and Network Attached Storage.

Snap Appliance Inc., Irvine, Ca. July 2000 to April 2003

Information Technology Manager

Managed Engineering Support Teams in the design, procurement, deployment and support of NAS, LAN, WAN, Fibre Channel Networks, video servers, and Internet Cache servers reducing operational costs by 25%.

Managed IT support for three companies, (Delphi Engineering, Delphi Display Systems, and Delphi Fibregear) for six months after split ensuring 99.99% systems availability.

Achieved a performance improvement of 45% through team performance reviews, salary adjustments, mentoring and recruiting.

Control Components, Inc., Rancho Santa Margarita, Ca. December 1998 to June 2000

Senior Network Engineer

Assisted in implementation of ERP system increasing efficiency of sales, engineering, and manufacturing 15%.

Responsible for installation and maintenance of seven site WAN encompassing five countries.

Supervised company-wide 24/7 help desk staff for seven hundred users International Wide Area Network, providing level three support for the entire company.

Time Warner Communications, Costa Mesa, Ca. October 1995 to December 1998

Senior Network Engineer

Designed, deployed, and supported 24/7 Local and Wide Area Networks, utilizing Frame Relay, point-to-point, ISDN and SNA circuits.

System Manager for eighteen division servers and architect of Roadrunner Data Center consisting of: Twenty-four Sun Solaris 2.6 Enterprise servers, Ten NetWare 3.X and 4.X, and four Microsoft NT 3.51 and 4.X servers.

Supervised five Network Administrators and PC technicians while providing level three support for Time Warner Communications Southern California operations.

United States Navy, Camp Pendleton, Ca. March 1990 to October 1995

Data Processing Technician Second Class (E-5)

Designed and deployed Local and Wide Area Networks for 23 commands under Commander in Chief, U.S. Pacific Fleet, utilizing Cisco routers, switches and hubs, Compaq and HP UNIX servers and fiber to the desktop. This resulted in a savings of over two million dollars for the U.S. Navy.

Network Engineer designer for three site WAN and 24/7 data center with 300+ users consisting of 5 HP Unix server, 5 NetWare server and three Cisco routers.

Areas of expertise:

Cisco routers and switches, Microsoft SCCM, Microsoft Exchange, Storage area networks (SAN), Firewalls, load balancers (Citrix, Cisco, Cloudflare), virtualization (vSphere and Hyper-V), multiple backup technologies (onsite and cloud), Windows server (AD and GPO experience), experienced in corporate security best practices including incidence response, IDS, IPS (Palo Alto, Snort, Forcepoint), Citrix, Microsoft Office, Dell, EMC, and HP hardware.

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