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Customer Service Manager

Memphis, Tennessee, United States
December 14, 2018

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Currrently seeking a new career opportunity that will utilize my knowledge and skills by helping individuals obtain housing stability and other services. Ambitious and Driven Professional with more than 13 years of mortgage processing and sales experience in the banking/mortgage industry, specializing in all financial products and services related to mortgages.

Phone :972-***-****


Strong understanding of the mortgage process especially underwriting and closings

Exceptional approach to customer service providing an optimized banking experence

Familiarity of VA FHA FNMA and FHLMC guidelines and regulations

Capable of reaching out to various audiences across numerous social demographics through a range of communication channels

Comfortable strategizing setting banking objectives and accomplishing them within deadlines

Familiar with residential and commercial mortgage lending practices

Customer Service

Positive Work Ethic



Great Communication

Calyx Point

Encompass 360




Account Manager Aug. 2017- Present

LoanDepot (Plano, TX)

Communicate with loan officers, underwriter, funder to ensure all parties are aware of loan status and outstanding requirements.

Follow up with brokers in regards to outstanding conditions

Negotiate and work to resolve problems with brokers as it regards to pricing and program changes

Verify broker has received loan notifications

Communicate with management team on volume projectionsand status updates

Perform other duties and special projects as required

Senior Account Manager Aug. 2016 – March 2017

Carrington Mortgage (Plano, TX)

Facilitated management of loan applications received from Wholesale Loan Brokers.

Maintained communication with brokers and various departments throughout the process of the loan.

Ensured deadlines are met with regards to pre disclosures, approval letters, cancellations and declinations Monitor incoming documents from the brokers verifying the data collected.

Maintained onstant communication with Account Executives regarding pipelines and brokers.

Ordered verifications of deposits and employment to assist with the prefunding QC process.

Perform other duties as assigned.

Leasing Coordinator/Asst. Manager July. 2014 –July 2016

Wilhoit Properties (Sunnyvale, TX)

Assist Property Manager with daily operations

Oversee Leasing Office and process new move in applications

Collect Rental payments and perform leasing activities, including touring

Contact delinquent residents, sent notices, communicated with residents

Maintain traffic and occupancy reports ; respond to rental request and verifcations

Mortgage Processing

Regulatory compliance

PC proficient

MS Office expertise

Organizational and Intropersonal skills

Excellent communicator

Basic accounting principals

MS : Sociology- 2019

BBA: Applied Arts and Science - 2016

Texas A&M University-Commerce

National Society of Leadership and Success Training – 2014

Texas A&M University- Commerce

Real Estate Certification – 2011

North Lake College (Irving, TX )

Loan Processor (Remote) Jan. 2014 – July. 2014

Amerisave Mortgage (Atlanta, GA)

Processed Alt-A residential loan applications. Communicate with borrowers and loan officers.

Responsible for reviewing applications for completeness; clearing conditions.

Ordered all necessary supporting documentation.

Reviewed all documents, help borrowers with document submissions.

Submit files to Underwriting, communicates with borrower/realtor/builder to provide current status reports, and issue commitment letters.

Submits approved loan application to closing or initiates action on canceled/rejected loans.

Mortgage Loan Officer May. 2011 – Jan. 2014

TownSquare Financial (Garland, TX)

Interviewed Prospective borrowers and completed applications.

Originated Mortgage Loans with local Real Estate Agents.

Prepared Marketing packages for future prospects.

Communicated effectively with customers in regards to loan applications.

Effectively provided required documentation for loan processing.

Communicated with managers and underwriters to ensure timely closings.

Senior Loan Processor Jan. 2010 – May. 2011

Hunter Financial Group (Addison, TX)

Coordinated the process of Conventional, FHA/VA, and USDA loans.

Verified home owner insurance, appraisals, title, tax certification, wiring, purchase contracts, and flood certifications.Communicated with brokers, processors, account managers, borrowers, and third parties.

Communicated with Loan Officers, borrowers, and third parties.

Effectively provided required documentation for loan approval submission

Sr. Loan Processor (Wholesale/Retail) Sept. 2007 – Jan. 2010

JP Morgan Chase (Dallas, TX)

Coordinated the process of Conventional, FHA/VA, and USDA loans.

Verified home owner insurance, appraisals, title, tax certification, wiring, purchase contracts, and flood certifications.

Verified employment, income, reserves, title, and appraisals.

Coordinated with title companies to process/schedule closings.

Communicated with borrowers, branch loan officers, and management.

Cleared Conditions, review appraisals, title, and loan applications.

Reviewed and Process various underwriting reports and project duties assigned.

Sr. Loan Processor (Wholesale/Retail) July 2003 - Sept. 2007

Countrywide Home Loans (Richardson, TX)

Prepared underwriting/loan packages for loan processing.

Ordered appraisals, title, verifications, credit supplements, etc.

Communicated with brokers, processors, account managers, borrowers, and third parties.

Coordinated loan application process.

Responsible for accurate submission of automated underwriting findings.

Reviewed and clear conditions.

Available upon request

Contact this candidate