David Uretsky

**** ** ******* ** *, New Holland, OH 43145 614-***-**** ac7xql@r.postjobfree.com

Professional Summary

Well qualified IT Professional with over 20 years of IT experience focusing on desktop support, system administration and IT leadership and management looking to advance further into system administration and IT Management roles.

Technical Skills

Desktop Support (troubleshooting, diagnostics, repair, MACD, upgrading of hardware and software, imaging, deployments, migrations, etc) System Administration: Active Directory, GPO, MACD users, computers, printers from AD organization units (OUs), Lite Exchange and Office 365 Administration, server troubleshooting, and MDM (mobile device management); Network Troubleshooting: Using DOS based and Windows GUI software to diagnose issues on network communication, including tracert, ping, and more. OSes: Windows XP, Vista, 7, 8.x, OSX, various Linux distros, Server 2003, Server 2008 R2, Server 2012, and some Server 2016, Android, IOS; Office 2003-2013, Office 365, MS Lync/Skype for Business; Ticketing Software: Remedy, Eventrak, IssueTrak, ServiceNow (3 months), SpiceWorks; Antivirus/Firewalls: McAfee, Symantec, Avast, Kaspersky, plus several others; Software based firewall including software like Black Ice Defender

Professional Experience

Desktop Lead Administrator, ACS, Columbus, OH, Contractor May 2018 – September 2018

Act as a crisis manager to quickly resolve infrastructure and network issues impacting Windows 10 migrations.

Facilitates proper communication between onsite resources, the client, and multiple departments.

Responsible for Vendor management to ensure smooth resolution of issues.

Supervise a team of deployment technicians

Schedule use deployments to ensure least impact on client end users.

Provide weekly and monthly status reports on deployments, issues and technician management.

Create documentation of procedures, Helpdesk, End User and Deployment Technician training.

Create and ensure adherence to proper security procedures to protect client data.

Used Active Directory to add, change, delete users, desktops and laptops to/from domain.

Troubleshot & Utilized SCCM for pushing software, OS images, security and software updates.

Sr. Desktop Support Administrator, AirWaves, LLC, Lewis Center, OH, Contractor February 2018- May 2018

Successfully created and deployed Windows 10 and Raspberry Pi images

Developed standardization of software packages, asset tags, naming conventions and more

Implemented new Asset Management system

Created new processes and procedures including documentation of new processes

Provided white glove support for every user from production line to C-Level executives.

Successfully utilized Active Directory to create, modify, disable Users, Computers, Email Groups and more

Used Office 365 Admin to create, modify and implement changes to Exchange, Licenses, and much more.

Provided resolution of issues for Windows 7, Windows 10, Mac, Raspberry PI, System and Network issues.

Used previously created Powershell scripts to automate processes, gather/enter information, etc.

Coordinated projects between the IT, Merchandising, Accounting and other departments.

Created and used new hardware and software procurement policies.

Tested SCCM environment, along with Altiris and other deployment methods for OS, software, OS and security updates.

Created, moved, modified, disabled and deleted users, computers and laptops in Active Directory.

Desktop Migration Technician, Pomeroy, Columbus, OH, Contractor July 2017-November 2017

Facilitate migration of PCs, laptops, tablets from one Active Directory domain to new Active Directory domain.

Create procedural and training documentation for migration technician use.

Provides outstanding customer support during pre and post migration phases to users of all levels.

Migrate printers from one VLAN to new VLAN.

Used previously created Powershell scripts to automate processes, gather information, etc.

David Uretsky Resume – Page 2

Provide desktop, network, and server support during migration process.

Train local technicians in migration steps and techniques.

Successfully streamlined migration steps to provide significant time savings increasing productivity.

Citrix application support and VMWare support

IT Support Analyst, Franklin County Court of Common Pleas, Columbus, OH, Contractor January 2017-April 2017

Image, Modify and deploy desktop PCs, thin clients, mini-PCs and laptops per IT Dept. guidelines.

Setup, modify, troubleshoot Horizon VDI systems on PCs and 10Zig and thin client.

Setup, modify, and remote office laser printers, scanner/copier/printers & configure on print server.

Create documentation on procedures, equipment and set up for users and IT Dept. staff.

Add, modify and terminate user accounts in Active Directory and other systems, as well as configure PCs and laptops for new users, including Lotus Notes 9, MS Office 2010-2013, Adobe products and more.

Network and server troubleshooting and some configuration for Windows Server 2012 R2.

Citrix support

Symantec & Acronis TrueImage

Used MDM tools for Mobile Device Management of tablets, laptops, and cellular phones.

System Administrator, G6 Hospitality, Columbus, OH, Contractor April 2016-May 2016

Image, Modify and deploy desktop PCs, thin clients (Citrix), mini PCs and laptops according to company policy.

Setup, configure, and troubleshoot Avaya 2050 softphone systems.

Implemented Spiceworks for asset management, help desk ticketing, and knowledge base for Columbus office.

Created training documentation on multiple procedures, including troubleshooting, imaging, building profiles, and more.

Successfully troubleshoot network issues at the desktop, switch and server levels.

Actively participate in strategy for deployment of over 200 in-house and at home agents.

Troubleshoot and remediate issues with printers, PCs, laptops, Android & iOS mobile devices, and software.

Utilized Altiris to push Microsoft and 3rd party application software, and updates.

Coordinated with Texas corporate office to successfully resolve companywide outages.

Tier 2 Support Analyst, VA Medical Center, Chillicothe, OH, Contractor January 2016-March 2016

Utilizes Tolz and SCCM to scan client computers and laptops for OS and application software vulnerabilities.

Created Printer Action Item document to facilitate Region 3 printer remediation.

Push updates for Windows, MS Office, SCCM client, and other application software to fix outstanding vulnerabilities in VA medical center systems.

Successfully coordinated remediation meetings between VA and contract personnel.

In process of creation of training documentation and standardization of training for all CRISP personnel across the US.

Utilizes various tools to verify deployments of VA workstations and laptops including Active Directory, and when needed update and make changes to asset management lists.

Update ViSTA imaging software documentation and asset management information.

Coordinates teams of on-site local IT personnel of the VA to remediate software and printer vulnerabilities.

System Administrator, JP Morgan Chase, Columbus, OH, Contractor September 2015-December 2015

Successfully create, modify and disable Domain accounts in Active Directory utilizing ARS Console & ARS Web

Add Domain accounts to AD OU groups, both local and global.

Created Home Folders, and Shared Drives

Administered roles for new and existing end users, verify security credentials, and administer same.

Created new groups, and functional IDs for multiple end users.

Trained new analysts on procedures and policies.

Created RB group training material, updated verbiage document for user & group ticket modification.

Consistently led team in number of RSAM tickets completed.

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IT Specialist, Ewing Welding Institute, Columbus, OH, Contractor May 2015 – May 2015

Successfully worked with vendors to assist in completing multiple projects for the IT Manager that resulted in saving over $12,000.00 for the company.

Set up audio/visual equipment in 8 video conference rooms using Lync 2013 & GoToMeeting.

Installed and configured Spiceworks for IT asset management, help desk ticketing, and network monitoring.

Created technical & training documents on use of Lync 2013, GoToMeeting, video conferencing and more.

Successfully planned conversion from DHCP to Static IP addressing to reduce network management overhead.

Coordinated with onsite help desk personnel to complete PC replacement & Windows Migration.

Assisted IT manager in creating of plan for implementation of Avaya Office Softphone system, migration of server infrastructure from a hybrid Server 2003/2008 R2 to a Server 2012 system.

Provided desktop support, system administration and network connectivity support for Windows Server 2003-2008 R2 servers, Windows 98, 2000, XP, Vista and Windows 7 desktops.

System Administrator, Union Supply Group, Groveport, OH, Contractor July 2014-January 2015

Regularly create, modify or delete user, printer, and computer accounts in Active Directory

Provide end-user support for PC hardware, software, and printing and connectivity issues.

Monitored network to detect security breaches, updated security settings in AD, & updated Security software

Assist in troubleshooting and configuration of print servers, and domain controllers.

Set up VPN access, and train end-users on usage of VPN and Remote Desktop.

Created training information for RF gun programming, setting up new printers on servers, and more.

Successfully created multiple images for quicker and more consistent deployment of new PCs.

Created new Asset Control List for OH equipment.

Proactively updated & closed over 150 outstanding SysAid Help Desk tickets, some overdue since 2012.

Utilized Remote Desktop and other remote software to troubleshoot and solve multiple PC issues.

Regularly utilize SysAid to track assets, work help desk tickets and create knowledge base articles.

Successfully administered multiple Windows 2003/2008 Servers, and Windows XP and Windows 7 workstations, updated permissions, user access controls and group policies.

Citrix Application Support

Used MDM tools for Mobile Device Management of tablets, laptops, and cellular phones.

Desktop Support Team Lead, Disys, Chillicothe, OH, Contractor March 2014 – April 2014

Successfully configure Dell desktop machines for re-deployment at Department of Veterans Affairs

Regularly image multiple workstations for migration from Windows XP to Windows 7 via SCCM imaging process.

Create Daily reports on progress of deployment.

Create & QA work orders using CDM for my team and myself for daily deployments

Approval of team time sheets

Coordinate with onsite VA personnel to create deployment process and procedures.

Desktop Support Technician, TEKSystems, Columbus, OH, Contractor January 2014 – March 2014

Successfully configure HP desktop machines for re-deployment at Mt. Carmel

Regularly image workstations for migration from Windows XP to Windows 7 via in-house PXE imaging process.

Install & configure application software using ZENworks.

Diagnose, troubleshoot & upgrade workstations and desktop workstations, including testing of hard drive viability, amount of RAM, and more.

System Administrator, Innotrac, Groveport, OH, Contractor October 2013 – December 2013

Successfully utilize Active Directory and internal programs to set up user accounts, and set security permissions

Created Active Directory MS Exchange Email accounts

Routinely created Active Directory computer accounts for servers, desktops, laptops and printers, and updated or set security permissions for users, PCs, Servers as well as routers and firewalls.

Created and modified group policies at domain and local levels.

Assisted in set-up and troubleshooting of network switch and domain issues with Corporate IT Administrators.

David Uretsky Resume – Page 4

Set up MS Exchange and VPN and Remote Desktop access for managers and directors of facilities.

Successfully caught up deployment of PCs and other issues backlogged since May 2013.

Assisted Corporate IT department in planning new domain set-up and standardization policy scheduled for implementation in 2014.

Created and updated training materials for setting up RF guns, Group Policies, security cameras and image creation utilizing Norton Ghost.

Regularly created and restored Ghost images on PCs.

Utilized and created internal and external knowledge bases to complete daily tasks.

Processed System Access Requests for employees for new hires, modifications and terminations

Successfully administered multiple Windows 2003/2008 Servers, and Windows XP and Windows 7 workstations.

Regularly diagnosed, troubleshot, upgraded, repaired and built workstations, servers and laptops.

Successfully set up VoIP phones, and diagnosed and repaired issues for same.

Regularly programmed and diagnosed RF guns and hand held bar code scanners.

Utilized DameWare and Remote Desktop to push updates and software installs to workstations and servers.

Successfully set-up multiple users Exchange emails on Android and Apple tablets and cell phones.

Tier 3 Support Lead, Time Warner Cable, Columbus, Ohio May 2010 – October 2013

Successfully assisted in training and coaching new agents

Created multiple templates for usage in reporting outages, tracking training and more.

Multiple ValueYou’s entered for above and beyond customer service

Regularly provides troubleshooting for agent and customer desktops, laptops, including Macs & PCs.

Successfully provides advanced troubleshooting for high speed internet, including firewall settings.

Provide Billing, advanced technical support, and Digital Phone provisioning.

Built successful relationships with other departments to identify and track outages, and notification of TOC networking center.

Utilized Remedy, Eventrak and IssueTrak ticketing systems for customer troubleshooting, and escalation to other departments daily.

Created diagnostic and troubleshooting training material for usage by Tier 3 and other departments.

Computer Consultant, Self-Employed, Columbus, Ohio April 2009 – May 2010

Created multiple Home Networking solutions on Windows XP PC and Linux server systems to facilitate file, print and internet connection sharing.

Provided excellent and extensive troubleshooting on hardware components for diagnostic/repair/replace purposes.

Created, modified, and removed users, printers, servers, and PCs using Active Directory

Consistently and successfully completed troubleshooting for Windows 95-7 via GUI and command line procedures to restore services of clients.

Successfully upgraded, repaired, and built PC’s, and laptops, troubleshooting/correcting any issues.

Provided long term technical and user support for clients.

Regularly trained clients to use a variety of applications including multimedia, Office, Basic Operating Systems (Windows XP/Vista), and DVD/CD Authoring/Burning programs.

Successfully installed, updated and diagnose printers and other hardware.

Education

Bachelor of Science, Computer Science, Suffield University – West Hartford, CT

Certifications

CompTIA A+ Certification

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