Administrative Assistant
Resume:
DD
*** ****** ****** *** *, Gatineau
DARKO DACIC
Technical Skills
E-Mail Systems
Desktop Publishing
Word Processing
Spreadsheets ( project tracking, budgets, inventory)
Office Suite
Database management
Visual presentations and slide shows
File management
Data base management
Coordinating Conference Calls
Hard Skills
EQ
Logistic
Communications
Organized
Time Management
Problem Solving
Fast Learner
Detail Oriented
ac7xne@r.postjobfree.com
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Seasoned professional with ten years of experience, in a variety of businesses, providing support and excellent time management skills and demonstrated ability to prioritize and handle multiple projects in face-paced environments. Customer service focus. Detail-oriented with success in implementing solutions to create optimal efficiency. Works well independently and as a team member. Strong interpersonal and communication skills with the ability to collaborate with diverse individuals.
PROFESSIONAL EXPERIENCE
Administrative Support/Analyst
IBM/CBRE – May 2018 – Present
Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Responsible for creating and submitting monthly database change log to executive team.
Maintain the overall financial records, handle the statistical and financial analysis, and report it to the higher authorities.
Assist in preparing budgets by coordinating and compiling data, researching past revenue and expenditures, making projections for the following year and making budget recommendations.
Handle and create periodical reports and provide analysis on various parts of the Operations department.
Provide project team leadership regarding the implementation of information technology, including organizing, controlling and reporting functions.
Compile and analyze department expenditure data and respond to budget inquiries and related problems to aid in resolving budget issues.
Identify and implement methods to reduce cost and increase production.
Plan and organize preparatory materials for meetings, committees and other functions, as requested.
Soft Skills
Executive Administrative Assistant
General Hospital – December 2015 – May 2018
Planned, managed and coordinated annual healthcare national sales meetings. Recruit healthcare product experts to present and demonstrate.
Operated within budget while arranging domestic and foreign travel, scheduling and coordination of all meetings, conferences and special events.
Collaborated with the manager to plan and execute all aspects of office expansion that went from 15 to 50 employee space. Project completed on schedule and within budget.
Created and maintained spreadsheets using advance excel Functions and calculations to develop reports and lists.
Improved office efficiency by implementing an electronic filing system which introduced additional time-saving measures.
Established, automated, and maintained highly efficient filing systems that housed electronic application records, employee communications, and other pertinent files.
Coordinated special events for internal and off-site functions, including site selection, catering, invitations, special guests and speakers, presentation design and distribution.
Supported executives with project support, data tracking, and administrative tasks. Frequently commended for quick-thinking and resourcefulness.
Organize and maintain substantial collections of client files.
Assigned to oversee duties of reception and clerical staff. Responsible for delegating and following duties through to completion and reporting staff reviews to Director of Human Resources.
Administrative Assistant
Saint Vincent Hospital – October 2013 – July 2015
Managed all front office activities to optimize facility workflows and patient management and provide comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service.
Created and maintained confidential patient files; implemented EHR systems to automate patient records management.
Generated detailed reports focusing on patient outcomes to facilitate decision-making and influence process improvement, program development, and long-range planning.
Enhanced the patient satisfaction level by 25% through proactive implementation of various customer service-oriented administrative and record organization strategies.
Reduced patient registration time by 10 Minutes on average installing three PCs in the waiting area and asking computer literate clients to fill out the online form.
Developed an immaculate inventory system that ensured 100% availability of supplies when needed.
Used Microsoft office and spreadsheet to prepare documents and data reports
Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.
Administrative Assistant / Customer Service representative
Heritage Manor & Apartments - Retirement Home – September 2011 - October 2013
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
Composed documents and organized office to increase efficiency.
Recommended improvements for how Accounts Receivables/Payables were handled saving thousands of dollars in first week
Booked and prepared meeting locations, installed and prepared projection equipment and/or teleconferencing equipment, providing oversight and guidance to our customer service, administrative, and sales staff.
Prepared and authenticated the monthly client financial reports and payments.
Assisted with event planning, including associated travel and logistical arrangements.
Reduced overhead by taking on more responsibility with creative and administrative projects.
REFERENCES
References available on demand
EDUCATION
Bachelor in Business Administration Finance
University of Ottawa September 2005 – April 2008
Administration & Finance
La Cité Collégiale September 2003 – April 2005
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