JOHN MCLAUGHLIN

Annapolis, MD ***** 631-***-**** ac7xn2@r.postjobfree.com http://careerwebfolio.com/johnmclaughlin/ OPERATIONS EXECUTIVE & BUSINESS GROWTH LEADER

Developing Top Performers Aligning Organizations with Vision / Values Driving Continuous Improvements An Operations and Business Growth Executive with extensive experience generating superior operations, sales, and client service results across diverse industries. Reputation for achieving exceptional results by overcoming obstacles and creating innovative solutions in any environment.

A goal-oriented, productive, collaborative manager with proficiency developing and mentoring teams to attain collective goals while maximizing results. Expertise in strategic planning, resource management, HR, and forging enduring stakeholder relationships. Distinguished service in the United States Marine Corps. Earned an MBA degree. CORE COMPETENCIES

● Operations Excellence ● Strategic Planning / Tactical Execution ● Sales & Marketing Strategies

● Building High Performing Teams ● Aligning Business with Vision / Values ● Continuous Improvement

● Cross-Functional Leadership ● Cultivating Strategic Relationships ● P&L Management PROFESSIONAL EXPERIENCE

REALMANAGE LLC. Dallas, TX 2015 – 2018

A provider of national property management services with 500+ staff generating more than $40 million in annual revenue. Market Director, Senior Vice President, Division President Oversaw the North Texas division P&L that included managing five direct reports and 25 employees. Directed business sales, operations, marketing, and human resources.

Sales and Marketing Strategy

$2 million in organic sales produced in two years by training the business development team and driving direct sales for the flagship market.

94% client retention rate, the highest of 25 markets, attained by cultivating existing relationships through enhanced individual employee performance and championing market-wide operational excellence.

30% increase in the sales conversion rate realized by devising and implementing a consultative sales instructional curriculum for business development personnel and division leaders.

25% reduction in client on-ramping time fostered by re-engineering multiple cross-functional processes, solving complex problems, and creating time sensitive policies and procedures.

Operations Excellence / Continuous Improvement

50% upturn in employee retention accomplished by originating multiple training and continuing education programs for new and existing staff, introducing goal achievement incentive programs, and preparing mid-level managers.

Aligned processes and performance nationwide by developing a nationally adopted incentive-based compensation plan refining the c-suite's strategic vision into locally measurable performance milestones.

Produced the strongest profit margin across the 25 individual markets by optimizing staff output and realigning the market organizational structure to more efficiently serve client needs.

40% boost in gross profit per client recorded for newly won contracts by analyzing customer feedback and matching pricing schedules with client expectations.

Strategic Planning / Tactical Execution

35% acceleration in strategic client service contract renewals noted by fortifying service level commitments and renegotiating contract terms to support client needs.

Maintained smooth operations without interruption during a leadership change by steering the multi-region consolidation and reorganization of two large markets through the formation of a governance structure and by instituting policies that aligned with organizational imperatives.

Expanded service offering into new markets by creating a client input mechanism for potential customers, analyzing needs, and implementing unique service level agreements to forge new revenue-generating relationships.

Led the flagship market through three proof-of-concept programs intended to advance process centralization and automation by coordinating with stakeholders, cross-departmental subject matter experts, and company executives. John McLaughlin Page 2

631-***-**** ac7xn2@r.postjobfree.com

Aligning Business with Organizational Vision / Values

40% upsurge in search-to-sales meeting conversion rate nurtured by driving market analysis working groups that resulted in reformatting the request for proposal (RFP) process.

Selected by company executives to direct the instruction and development of sales personnel for strategic markets by demonstrating exceptional proficiency across business functions, excellent communication skills, and the ability to effectively coach peers and subordinates.

Built a hiring forecasting model by coordinating with managers and including feedback with the market's financial capacity to add personnel without jeopardizing profitability goals.

Collaborative Cross-Functional Leadership

Strengthened commitment to business partnerships and revenue-generating relationships by serving on speaking panels and hosting town hall style meetings with third-party stakeholders.

Sharpened cross-departmental relationships by liaising with shared service center employees for training.

Chaired multiple committees leading to the application of executive-level initiatives that included market personnel restructuring, incentive-based compensation plans, and customer service strategies. UNITED STATES MARINE CORPS Multiple Locations 2005 – 2015 A branch of the armed services in the Department of Defense with approximately 220,000 active and reserve troops. Infantry Officer Multiple Command and Staff Positions Executed multiple combat deployments and served in high-visibility command positions. Acclaimed among peers and colleagues for exceptional performance.

Managing High Performing Teams

130+ initiatives implemented in dynamic operational environments by leading cross-functional planning efforts and supervising task execution of multiple strategic entities.

Completed eight bilateral deployment readiness exercises by coordinating, guiding, and supervising cross- functional and international teams.

100% deployment and operational readiness reached by leading, coaching, and mentoring mid-level managers to direct five teams of up to 50 people each.

Driving Continuous Improvements

90,000 miles of travel and in-person public exposure in front of more than one million people coordinated by serving as the public relations face of the Marine Corps and commander of the prestigious Marine Corps Silent Drill Platoon.

Five out of five direct reports, mid-level managers overseeing groups of 40 to 50 people, promoted by establishing individually crafted counseling and mentorship programs focused on personal growth and professional development.

20% decrease in time to realize strategic readiness expectations enabled by redesigning, implementing, and overseeing a 90-day education curriculum for a 42-person team. EDUCATION

Master of Business Administration

University of North Carolina at Chapel Hill

Bachelor of Science

in Political Science

The United States Naval Academy

“A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent.” General Douglas MacArthur

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