INSIDE SALES ASSOCIATE

QUALIFICATIONS PROFILE

Accomplished, success-driven, and results-focused professional offering extensive experience in sales and marketing within diverse settings; backed by expertise in delivering first-rate customer service to meet set-forth objectives and achieve utmost satisfaction. Armed with in-depth knowledge of lead generation and consultative approach essential in surpassing sales profit and driving organizational revenue. Highly capable of working within fast-paced and dynamic environment without compromising performance and results. Equipped with exceptional communication and interpersonal aptitudes in establishing rapport with colleagues and individuals with diverse cultures and backgrounds. Proficient with Microsoft Office Suite (Word, Excel, and Outlook) and customer relationship management (CRM) programs.

CORE COMPETENCIES

Revenue Growth and Business Expansion Account Management Database Administration Business Development

Client Relations and Retention Product Launch Rapid Conflict Resolution Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

Logomark, Tustin, CA

Customer Service 2016–Present

úOversee more than 50 client interactions with an average of 280 orders daily, responsible for presenting order details and product information promptly and professionally

úEffectively handle 75% of orders requiring follow up in clarifying needed information on artwork and ordering to ensure the attainment of production and event schedule

úUtilize internal software program, scheduled production date, and client confirmation in processing proof of approvals

úGenerate solution in stocking issues by providing an estimated time of arrival (ETA) to client and updating order production schedule date, recommend alternative products, and cancellation of orders if necessary

úAssume responsibility in solving escalations and complaints while processing orders, encoding data accurately, and providing solutions to customers by determining issues

CombiMatrix, Irvine, CA

Inside Sales 2015

úBoosted client relationships in a defined geographical area through discussions in new diagnostic testing options

úCultivated rapport with potential customers by notifying them on the reason and situation to use arrays which optimized the benefit of molecular diagnostics for physicians and patients

úBoosted organizational revenue by communicating with client users of laboratory service, establishing outstanding visibility, and providing information with regard to related services designed to meet customer needs

úDetermined new opportunities and organized meeting with client and field sales executives through professional phone and client-centered conversational skills

úGenerated leads by communicating and screening possible users of Ob-Gyn specialties, clinics, and hospital department to introduce the company and promote testing and laboratory services

Artframes.com, Newport Beach, CA

Customer Relations 2010–2015

úDeveloped current client relationships by understanding and meeting the needs as well as in coordinating shipments and managing overall client-related issues

úAdministered customer database by recording all sales, appointments, and product information while presenting monthly expenditures and sales reports

úFostered sustainable organizational growth by developing current customer relationships

Healthcare Data Solutions, Lake Forest, CA

Account Manager 2010

úEstablished and identified new business opportunities focusing on targeting the healthcare industry through efficient cold calling, needs validation, and marketing challenges

úRendered effectual solutions by utilizing first-rate databases, e-marketing, and marketing analytics

SK&A, A Cegedim Company, Irvine, CA

Business Development Associate 2002–2010

úTook charge of selling marketing solutions with focus on healthcare industry with high-quality mailing lists, email marketing, fax broadcasting, data processing, and market research

úPresented modified database solutions delivering analytics and lead generation in expanding customer base, boost revenue, augment profitability, and positive impact to bottom-line results

úMade use of consultative method in establishing relationships and expanding growth with current client base as well as developing new business relations from outbound telesales efforts

úObtained organization and customer needs by creating effective contracts and proposals while ensuring the processes and on-time completion of requirements

úPlayed an integral role in surpassing annual and monthly sales objectives and regular sales forecast

úPositioned the company for growth which reflected to various awards including the following:

–Sales Award in 2002, 2003, 2004, 2005, 2006, 2007, and 2008 for surpassing quota

–Sales Award in 2007 and 2008 for acquiring most months of exceeded quota

EARLIER CAREER

Applied Cardiac Systems, Laguna Hills, CA

Sales Representative, Business Development

EDUCATION

Coursework in General Studies

Richland College, Dallas, TX

Contact this candidate