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Administrative Assistant Customer Service

Location:
Jonesboro, GA
Salary:
40,000
Posted:
December 10, 2018

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Resume:

Cynthia G. Lewis

**** ***** ****

Jonesboro, GA *0236 678-***-**** ac7xdd@r.postjobfree.com

Summary

More than 18 years of Administrative, Executive and Clerical duties: communication and organizational skills, and confidentiality.

Skills and Abilities

Excellent written and verbal communication skills

Customer Service Skills

Leadership Skills

Supervisory Skills

Computer Software

Microsoft Office Suite (Word, Outlook, Power Point, Excel)

Lotus Smart Suite

Professional Experience

2009 – 2018 Receptionist, Administrative Assistant, Campus Coordinator, Strayer University; Atlanta, GA

Responsible for student records and admissions management, directly reporting to Campus Director. Prepare external correspondence, including certification of enrollment and award letters. Assist Campus Director, office manager, admissions officers, financial aid office and academics, as needed. Answer multiple phone lines and route all incoming calls and assisting as necessary. Requirements for this position include, but not limited to knowledge of printer use, Pitney Bowes machine, copier, computer and general office equipment. Track and keep log of FEDX and UPS orders, as well as utilizing these services for office needs. Ordering of office supplies. Maintain employment documents as required by the state. Maintain class schedule in the campus system and assign classrooms. Maintain class attendance. Perform general office management duties.

2001 – 2009 Senior Administrative Assistant and Registrar; Advanced Career Training; Atlanta, GA

Reported directly to campus president. Processing new employee paperwork, reviewing of company compliance, familiar with I-9 verification as well as the completion of background checks associated with the onboarding process, act as liaison for organizational needs. Responsible for generating daily executive meeting minutes, coordinating student registration, preparing transcripts and certificates for graduates; maintaining confidential personnel files.

Provided administrative support to department managers. Handled travel arrangements. Assisted with student testing; built student schedules. Maintained student grades and attendance.

Education and Certification

Master’s degree in Human Resource Management, 2018

Bachelor’s degree in Business Administration, 2017

Associate’s degree in Business Administration, 2013

SHRM-SCP testing in February, 2019

References available upon request.



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