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Desktop Support Manager

Location:
Ganado, Arizona, United States
Salary:
$20.00/hr
Posted:
December 10, 2018

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Resume:

Vernell Warren Begay

P.O. Box ***, Fort Defiance, AZ 86504

Phone: Mobile: 505-***-****

ac7xda@r.postjobfree.com

Window Rock High School

P.O. Box 559, Fort Defiance, AZ 86504

May 26, 1988 – High School Diploma

Navajo Technical University

P.O. Box 849, Crownpoint, NM 87313

Computer Science Major

Certificate in Computer Science Graduated May 8, 1992.

Associate of Applied Science Degree Graduated May 5, 1995.

Information Technology Technician

Ganado Sage Memorial Hospital

U.S. Hwy 191 & AZHwy 491, Ganado, AZ 87505

January 8, 2018 to Present

Unemployed June 2017 to January 2018.

Contract from April 3, 2017 to June 2, 2017 40 hours per week

•Windows Servers 2008/2012 Active Directory – Create/delete users, password reset, add computers, printers, objects, create user/group policy. Dental Server Administration Technical Support as needed.

•Microsoft Office 365 Outlook email administration - Create/delete users/password reset.

•Wellness Database basic setup and administration.

•Wireless LAN Controller

•Network/Technical Support – Software & Hardware usage/troubleshoot, CAT 6 cabling, Cisco Routers…

•Monitor Internet connectivity, restore internet connections; planning to upgrade internet traffic flow.

•Desktop Support – Configure, setup & administer Dell & HP personal computers.

•7HP Printer Maintenance, Canon Copier, Repair & Restore printer hardware such as fusers, system boards, network card, etc…

•Hardware and Software purchasing, request price quotes from vendors with up to date configurations and the latest technology trend and placed on our Sage domain network.

•Working closely with Finance, Dept. Managers/Supervisor to assist our IT infrastructure funding.

•Software License Purchases/Inventory: Office 365, Antivirus software

I have learned and accomplished a lot since my start of employment with Ganado Sage Memorial Hospital on April 3, 201. I had to quickly learned IT network & infrastructure and what type of software/applications implemented into the hospital plus where we are at now. I have administered the Microsoft Office 365 Outlook email and Windows 2008 Domain Servers to keep our users signing onto our SageMem.local domain. Along with the administration I am capable of keeping up with the IT Tech. Support job duties as well from assisting Dr.'s, Nurses, and General staff on how to utilize our campus computers and peripherals.

I took leave of absence from June 2017 to January 2018 to take care of family personal business.

Information Technology Technician (Lead)

Ch’ooshgai Community School

Hwy 491, P.O. Box 321, Tohatchi, NM 87328

March 20, 2016 to January 27, 2017 40 hours per week $34,694

•Windows Server 2008 Active Directory – Create/delete users, password reset, add computers, printers, objects, create user/group policy. Infinite Visions Finance Server Technical Support as needed.

•Microsoft Office 365 Outlook email administration - Create/delete users/password reset.

•NASIS Infinite Campus Administrator – Create/delete users, clean up database, create & run student reports.

•NWEA Administrator – Create/delete users, create test modules, create & run student reports.

•VoIP utilizing Cisco Unity Express Administrator – Setup & configure Cisco IP Phone 7975

•Cisco Wireless LAN Controller

•Network/Technical Support – Software & Hardware usage/troubleshoot, CAT 6 cabling, Cisco Routers…

•Monitor Internet connectivity, restore internet connections; planning to upgrade internet traffic flow.

•Desktop Support – Configure, setup & administer iPads, iMacs, PowerBook Pro & Dell PC

•HP Printer Maintenance, Canon Copier, Repair & Restore printer hardware such as fusers, system boards, network card, etc…

•Hardware and Software purchasing, request price quotes from vendors with up to date configurations and the latest technology trend and placed on our CCS domain network.

•Recently renewed www.ccsbroncos.org domain name and services with GoDaddy.com and starting to update school website.

•Working closely with USAC and Erate to assist our IT infrastructure funding.

•Software License Purchases/Inventory: iRead, Symantec Endpoint Protection 2016, ThinkCentral, Smart Learning Suite & Microsoft Office Professional Suite.

•Hardware Purchases & Inventory: MS Surface Pro 4, 20 HP Laptops, 2 – Server UPS/APC.

I have learned and accomplished a lot since my start of employment with Ch’ooshgai Community School on March 21, 2016. I had quickly lean what/how Erate/USAC were utilized and implemented into this school plus where we are at now. I did online training with NASIS Infinite campus on the administration of the student database, how to create and run reports, create users and enter data. Along with NASIS Infinite Campus there is the NWEA testing that requires downloading from both databases to create tests and schedule testing dates for CCS students. I have administered the Microsoft Office 365 Outlook email and Windows 2008 Domain Servers to keep our users signing onto our CCS.LOC domain. Along with the administration I am capable of keeping up with the IT Tech. Support job duties as well from assisting teachers, staff and students on how to utilize our campus computers and peripherals. I still have some major upgrades planned in the near future with installing new servers and our local area network infrastructure utilizing Erate funding and with technical assistance from CamNet, Inc. from Albuquerque, NM. Also some upgrades with the classroom computers, mobile lab and computer lab classes to keep up with technology trend.

Unemployed (IT Contractor)

April 2014 to March 2016 25 hours per week $45.00 per workorder

•Navajo Nation Gaming Regulatory Office, Pauline Thomas – March 7 to March 18, 2016 – IT Support Technician – Troubleshoot & repair Server, PC’s & LAN, update dept. website. Worked 2 weeks at $26/hr for 80 hours.

•Barrister Global Contracts –Hardware Technician in maintenance & repair of HP LaserJet Printers (On-going). Completed 6 contracts in Gallup, Zuni and Farmington, NM.

•Kforce – Hardware Technician assisting in configuration of 3 POS workstations and network one new workstation, punch down to patch panel. Completed contract in Gallup, NM

•Kforce - Hardware Technician replace 3 old POS systems and configure 3 new POS workstations. Completed contract in Gallup, NM.

•Smart Source - Installed a Cisco switch, cleanup network wiring & prepare for incoming upgrades for a Pep Boys Automotive Store. Completed contract in Gallup, NM.

Information Technology Specialist (Customer Support/Telecommunications)

Crownpoint Healthcare – Indian Health Services

Jct. Hwy. 371 & Rt. 9, P.O. Box 358, Crownpoint, NM 87313

April 08, 2013 to April 11, 2014 40 hours per week $54,000

•HEAT Helpdesk ticketing system to keep track of work orders.

•Scheduling and deploying Windows 7 builds, installing user software configuration and providing tech support after machine is deployed.

•Software installation & troubleshoot i.e., Microsoft Office Professional Suite, Adobe Products, Java, RPMS/EHR,

•Hardware installation: HP printer setup, troubleshooting and printer maintenance kits, drums, etc.

•Desktop support: RDP, telecommunication; configure, set up & replace hardware i.e., computers, monitors, keyboards, mice and peripheral.

•Troubleshoot computer hardware i.e. Dell PC’s, Apple Mac laptops/iPads HP LaserJet printers.

•Active Directory: Create users, computers & objects accounts; assist in logging into VMware, Pano & Unidesk systems.

•Learn and troubleshoot an older PBX SX2000 telephone system, reprogramming, running cable, setting up replacement phones.

Jimmy Burbank, IRM/IT Supervisor – 505-***-****

Infrastructure Support (Win7 Deployment Team Lead)

ConocoPhillips – TEKsystems Contractor

3401 E. 30th St. Farmington, NM 87402

Dec. 17, 2012 to April 2013 40 hours per week $41,600

•Windows 7 & XP desktop builds imaged through SCCS, scheduling and deploying Windows 7 builds, installing user software configuration and providing tech support after machine is deployed.

•BMC Remedy Helpdesk ticketing system to keep track of work orders.

•Provide desktop support locally, remotely and telephone;

•Configuring, setting up & replacing hardware i.e., computers, monitors, keyboards, mice and peripheral;

•Troubleshoot computer hardware i.e. HP/Dell computers & laptops and software i.e., Microsoft Office Professional Suite, Adobe Products, Windows 7

Josh C. Hayes: 505-***-****

Computer/Network Technician

Self Employed – Contract with Smartsource, Inc. & Robert Half Technology

P.O. Box 1926, Fort Defiance, AZ 86504

July 2011 to Dec. 2012 24 hours per week $45.00 per work order

•Setup, installation and test new personal computers, servers, laptops and other technical peripherals for a wide range of clienteles on and around the Navajo Reservation.

•Troubleshoot virus infected computers,

•Repair and/or replace hardware failure,

•Teach end-user with basic computer operations, care, and maintenance & Microsoft Office Suite products usage.

•Research and consult customers wanting to purchase a computer and peripherals along with proper software purchases geared towards their profession and/or business.

•Provide technical assistance, write, prepare, present quotations and reports to clients;

•maintain the safety and security of customers local area network and wide area network with the latest technical software and applications and/or practices.

•Operating systems & software used: Microsoft Windows 7/Vista/XP/2000, Microsoft Windows 2000 thru 2008 advanced server. Microsoft Office Professional Suites, Corel Office Suites, Symantec Norton Antivirus utilities applications, Adobe Acrobat Reader and Adobe Photoshop.

•Contracts completed with Smartsource Inc.: RAC Store in Gallup, NM – 1 Unix Server installation and data transfer; Family Dollar Stores in Gallup, Thoreau and Vanderwagon, NM – 3 Samsung Printer/Copier/Fax installations on store LAN.

•Contracts with Robert Hal Technology – Help Desk – Take incoming work orders from end-users having problems with new Cerner software upgrades with the Christus St. Vincent Hospital. Input work orders and assign to computer administrators and technical support staff. Setup end-users to utilize their ID badges to logon to computers and sync up all usernames/passwords with all applications used by end-user. Reset Active Directory passwords, hardware trouble shooting and report any I.T. problems. July 16, 2012 to July 31, 2012 – Project Complete.

Network Specialist

Navajo Nation

P.O. Box 3748, Window Rock, AZ 86515

Nov. 2010 to July 2011 40 hours per week $41,000

•Design, implement and maintain the programs network's integrity includes implementing new systems, troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies for use of the organization's networks.

•Setup, configure and install 8 Small Business Servers at 8 service area sites.

•Troubleshoot and reconfigure Central Office in Window Rock, AZ Wellness Center’s network server 2003 after system crashed with assistance from the Navajo Nation Dept. of Information Tech. network team and support.

•Configure 8 5505 Cisco routers to provide DHCP and VPN services to our central administration.

•Research and recommend purchase of new HP computers with Windows 7 operating system.

•Provide desktop end-user

•Hardware and software technical support in a Windows 2003 server and Windows 7/XP environment.

•Utilize the following operating systems: Microsoft Windows 2000/XP/7, Microsoft Windows 2003 and 2008 small business standard edition servers. Applications software: Microsoft Office Professional Suites, Adobe Acrobat Professional, Symantec Norton Antivirus and utilities applications.

Randall Comb, Instructor - 928-***-****

Helpdesk Technician

Tuba City Regional Health Care Corporation

167 Main Street, P.O. Box 600, Tuba City, AZ 86045

April 2010 to Sept. 2010 40 hours per week $46,862

•Setup, installation and test new personal computers, laptops, I-pads and other technical peripherals

•Troubleshoot network connectivity, software and hardware dysfunctions.

•Instruct end-users with basic computer operations, care, and maintenance and Microsoft Office Suite products usage.

•Provide technical assistance to all hospital staff as needed

•Kept an IT helpdesk log,

•Update and append to in office technical manuals and procedures

•Active directory and exchange 2003 to create new user accounts.

•Utilized the following operating systems & software applications: Microsoft Windows XP/Vista/Windows 7 and Mac OS, Microsoft Windows 2003 advanced server. ALERT, RPMS, ProPharm, Stockell, Microsoft Office Professional Suites, Corel Office Suites, and McAfee Antivirus and utilities applications, Adobe Acrobat Reader and Adobe Photoshop.

Cheryl Lee, IT Operations Manager 928-***-****

Network Specialist

Navajo Nation

P.O. Box 7080, Window Rock, AZ 86515

Nov. 2008 to July 2009 (Temp) 40 hours per week $41,000

•Troubleshoot and reconfigure a network server 2003.

•Research and recommend purchase of a new Dell server with Windows 2003 operating system.

•Provide desktop support.

•Hardware and software technical support for a Windows 2003 server with FileMaker 9.0 server edition and Alchemy Database and a Windows 2003 server with Microsoft Exchange server 2000.

•Maintain the safety and security of the local area network and a Virtual Private Network (VPN) to a remote office with the latest technical software and applications and/or practices.

•Installation of a pre-configured a Barracuda Spam Firewall

•Administer the operations of Windows 2003 server and Exchange 2000 email server.

•Active Directory – create new users, password reset, create exchange email accounts.

•Utilize the following operating systems & software applications: Microsoft Windows 2000/XP, Microsoft Windows 2000 and 2003 standard and advanced server. Microsoft Office Professional Suites, Corel Office Suites, Symantec Norton Antivirus and utilities applications.

Stanley Smith, MIS Manager - 928-***-****

Cable Technician III

Network Infrastructure Corporation

117 S Bradley St., Gallup, NM

Aug. 2008 to Nov. 2008 40 hours per week $37,440

•Lead Cable Technician III

•Installation of network cable trays hanging from 50 to 80 feet ceiling and under a 3 feet raised floor.

•Installation of Cat 5e, Cat 6, MRJ21 and security surveillance cables to and from all 7 IRM rooms/offices.

•Operated fork lifts, hands tools such as drills, saws and lifts to perform my duty as a cable technician.

Freeman Dennison, Project Manager – 505-***-****/520-***-****

Construction Laborer (Supervisor)

Sawmill Community Chapter House

P.O. Box 1786, Fort Defiance, AZ 86504

June 2008 to July 2008 40 hours per week $8.00/hr

•Supervised 6 laborers

•Roofing: places new roof shingle on top of a double wide trailer,

•Constructed a porch, stairway and a handicap ramp for a disabled veteran,

•Set form and foundation for a Hogan,

•Installed two pre-fabricated doors, vinyl wallboards in a restroom and a porch/deck for a community member, varnished and installed two doors with modifications to the door frames, supervised in the

•Construction of an outside shaded patio for the community chapter house and

•Ground maintenance and prep for a ground breaking celebration of a new convenience store.

•Estimate roofing material needed for the project. Other construction work requested by community members.

Lorraine Lee, Chapter Coordinator - 938-***-****

Computer Hardware Support Technician /Consultant

Contract with Smartech and Associates, LP.

Austin, Texas 78735

Oct. 2, 2006 to July 2008 25 hours per week $35.00 per workorder

•Hardware Techncian support to Dell computers such as installation of system boards, hard drives, memory upgrades, CDROM drives, video panel replacements, keyboard/touchpad replacements, and fax/modem and computer peripherals such as Lexmark all in one system fax/copier/scanner/printer products.

•Provide hardware and software technical support to local construction companies, home users and small businesses within the Navajo reservation and border towns. Develop websites for local profit and non-profit businesses.

Randi – 888-***-**** ext. 117

Principal Information Systems Technician

The Navajo Nation

Window Rock, AZ 86515

January 2000 to June 2008 40 hours per week $40,000

•Configure, install and tests new software applications on personal computers

•Travel to district offices to troubleshoot and provide technical assistance

•Conduct training to agency and district end-users

•Write, prepare and present reports to supervisor and upper management

•Maintain the safety and security of the local area network and wide area network with the latest technical software applications and/or practices.

•Cable, configure and network Division of Finance two story building.

•Restructure network for the incoming Human Resources Information System database software to coincide with FileMaker and Alchemy database

•Upgrade operating systems both at the server and end-user level.

•Provide desktop support to over 200 users in aspects of computer hardware and software usage, install, setup, troubleshooting, and training.

•Administer a Novell 4.11 server, Microsoft Windows 2000 server and a Macintosh 8.0 server, web and email server utilizing TCP/IP protocol.

•Assist I.T. manager in changing OMB’s Macintosh and VAX platform to a Windows TCP/IP protocol environment along with a File Maker database.

The following are the managers I have worked for during my tenure with The Navajo Nation.

Deanna Neswood Gishie, Program Manager - 928-***-****

Orlando Bowman, Program Supervisor II - 928-***-****

Stanley Smith, HRS Manager - 928-***-****

Harold Skow, Department Director & Alex Largie, Network Manager 928-***-****/6002/6016

Mark Grant, Controller - 928-***-****

Paulene Thomas, Youth Opportunity Program Senior Management Analyst – 928-***-****

Erie Tsosie, OMB I.T. Principal Manager – 928-***-****/6049



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