Administrative Assistant Customer Service

Sudhir Bangera

*** ******** *** ****, *******, ON M4P 1M2

Cell: 416-***-**** ***************@*****.***

Professional Summary

Administrative assistant with 6+ years of experience in making reports, flawless presentations, handling infrastructure inventory and exceptional customer service.

Highlights

Office administrative support

Customer Service

Analytical, problem-solving and relationship management skills

Excellent written and oral communication skills; attentive listener

Multitasker with an eye for detail; can work under pressure

Content development

Applications/Tools used: Microsoft Office (Excel, Word, PowerPoint and Outlook),

Microsoft Visio, Box (cloud storage), Trello

Professional Experience

Foresters Financial (through: Robert Half Canada) Aug 2018 – Present

Foresters Financial is an international financial services provider which provides life insurance, savings, retirement and investment solutions that help families achieve long-term financial health and security.

Administrative Assistant

Reviewing all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request

Completing any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax)

Achieving or improve on established SLA‘s while identifying opportunities for process improvements

Reaching out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions

Documenting processes and steps for future use and training

Assisting with user acceptance testing and projects when required

Handled insurance documents with highest level of confidentiality

Tata Consultancy Services Ltd. Dec 2009 – April 2018

TCS is one of the largest Indian multinational IT service, consulting and business solutions company operating in 46 countries (including Canada), with over 390,000 employees.

Infrastructure Administrator/ Content Developer

Maintained unit equipment and office supply inventory levels and initiated requisitions on time to avoid shortages

Provided detailed infrastructure updates/reports to the company management / leadership team

Maintained accurate records (correspondence, drafts, memos, emails) and prepared timely reports for management

Scheduled and coordinated meetings and appointments

Interacted with external clients on a day-to-day basis to understand their requirements

Managed ad-hoc administrative requests including travel and expense

Developed PowerPoint presentations and reports that were praised for their quality, comprehensiveness and timeliness

Designed, developed and reviewed training manuals, eLearning programs and solutions based on client specifications

Built interactive help systems as per client requirements for customer products

Awards and Recognition:

On the Spot awards for outstanding contribution to the project

Service and commitment awards for dedicated service with the organization

Education:

Bachelor of Science, Chemistry, M.V.L.U College, Mumbai University

Personal Details

Languages Spoken: English, Hindi and Tulu

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