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Engineer Desktop Support

DeKalb, Illinois, United States
December 10, 2018

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Bachelor of Science in Psychology May 2004

Northern Illinois University, DeKalb, IL

Associates in Science, Computer Science June 2002

Triton College, River Grove, IL

Associates in Arts, Criminal Justice Dec. 2001

Triton College, River Grove, IL


Microsoft Certified Solutions Expert Cloud Platform and Infrastructure / Server 2012 R2 G885-1777

Microsoft Certified Systems Associate Server 2012 R2 G884-8787

Microsoft Certified Systems Associate Windows 8 G884-8776

Microsoft Certified Desktop Support Technician C101-9073

Microsoft Certification ID: 7572480


Systems Engineer, Prescient Solutions 2015-Present

Sycamore, IL

- Support clients’ operational and IT functions

- Prepare operational and technical documentation

- Evaluate client-generated requirements and ensure that implementations meet their needs

- Engage with colleagues and client contacts to resolve technical issues - Maintain a strong understanding of Microsoft Desktop Operating Systems

- Maintain Proficiency in Microsoft Server Operating Systems, Active Directory and Microsoft Exchange server.

Helpdesk Agent, ABS 2014-2015

Schaumburg, IL

Call Center Support for multiple companies

Resolution of hardware and software issues in IBM compatible PC and POS, Windows and Mac OS, android and iPhone apps, network switches / routers / wiring, VPN connections,VMWare, Citrix, Oracle, SQL, printers, scanners, and other peripherals

Use of multiple different ticketing Systems

Support of Microsoft Dynamics / CRM and AS400

Technical Specialist, FTD 2012-2014

Downers Grove, IL

-Level II Call Center Support for proprietary florist software

-Resolution of hardware and software issues in IBM compatible PC's, network switches / routers / wiring, printers, scanners, and other peripherals.

-Performance of help desk support over the phone, utilizing Teamviewer remote control software.

-Supporting Operating systems including Windows (XP, Vista, 7, 8, Server 2003, Server 2008), Red Hat Linux, iPhone software (IOS 3, 4, 5, 6 and 7), Android software (1.6 to 4.4) and proprietary modem based hardware.


Microsoft Office, Exchange, Windows Server (AD, DHCP, DNS, Certificates), Desktop OS, VMWare, NetAPP, AS400, Kaspersky Security Center, IBM compatible hardware, Apple compatible hardware, Networking (Cisco IOS)

Jason R. Cutler


3855 IL RT 38

Malta, IL 60150

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