Education:
Bachelor of Science in Psychology May 2004
Northern Illinois University, DeKalb, IL
Associates in Science, Computer Science June 2002
Triton College, River Grove, IL
Associates in Arts, Criminal Justice Dec. 2001
Triton College, River Grove, IL
Certifications:
Microsoft Certified Solutions Expert Cloud Platform and Infrastructure / Server 2012 R2 G885-1777
Microsoft Certified Systems Associate Server 2012 R2 G884-8787
Microsoft Certified Systems Associate Windows 8 G884-8776
Microsoft Certified Desktop Support Technician C101-9073
Microsoft Certification ID: 7572480
Experiences:
Systems Engineer, Prescient Solutions 2015-Present
Sycamore, IL
- Support clients’ operational and IT functions
- Prepare operational and technical documentation
- Evaluate client-generated requirements and ensure that implementations meet their needs
- Engage with colleagues and client contacts to resolve technical issues - Maintain a strong understanding of Microsoft Desktop Operating Systems
- Maintain Proficiency in Microsoft Server Operating Systems, Active Directory and Microsoft Exchange server.
Helpdesk Agent, ABS 2014-2015
Schaumburg, IL
Call Center Support for multiple companies
Resolution of hardware and software issues in IBM compatible PC and POS, Windows and Mac OS, android and iPhone apps, network switches / routers / wiring, VPN connections,VMWare, Citrix, Oracle, SQL, printers, scanners, and other peripherals
Use of multiple different ticketing Systems
Support of Microsoft Dynamics / CRM and AS400
Technical Specialist, FTD 2012-2014
Downers Grove, IL
-Level II Call Center Support for proprietary florist software
-Resolution of hardware and software issues in IBM compatible PC's, network switches / routers / wiring, printers, scanners, and other peripherals.
-Performance of help desk support over the phone, utilizing Teamviewer remote control software.
-Supporting Operating systems including Windows (XP, Vista, 7, 8, Server 2003, Server 2008), Red Hat Linux, iPhone software (IOS 3, 4, 5, 6 and 7), Android software (1.6 to 4.4) and proprietary modem based hardware.
Skills:
Microsoft Office, Exchange, Windows Server (AD, DHCP, DNS, Certificates), Desktop OS, VMWare, NetAPP, AS400, Kaspersky Security Center, IBM compatible hardware, Apple compatible hardware, Networking (Cisco IOS)
Jason R. Cutler
3855 IL RT 38
Malta, IL 60150
ac7xc1@r.postjobfree.com