Objective: Seeking a Customer Service position

Profile

Over 5 years of experience working in retail, customer service, and sales environment

Committed to providing excellent customer service

Able to manage multiple tasks, meet deadlines, and achieve results

Strong interpersonal skills and ethical behavior

Enthusiastic, proactive, friendly with a positive work attitude

Excellent problem solving, organization, and time management skills

Ability to work as a team player in a fast-paced environment

Proficient in using Word, Excel, Outlook, and Internet

Languages spoken and written: English, Spanish and French

Work Experience

Bilingual Customer Service Agent 2018

Advanced Orthomolecular Research Company, Edmonton AB

Greeted customers in person and over the phone

Used media database and search engines to help customers select products ; placed orders

Operated the cash register and followed up on accounts receivable

Accurately and efficiently processed customer transactions

Organized merchandise in the store daily

Kept track of bookstore inventory

Demonstrated a commitment to customer service and achieving sales objectives

Managed complaints effectively to improve customer satisfaction

Complied with company’s policies and procedures

Call Centre representative 2008-2009

Ryerson University Edmonton AB

Researched funds for University’s Alumni Association

Built and maintained positive relationships with donors

Provided an overview of the advantages, explained different products and increased engagement and retention

Call Centre Agent 2007

Stericyclo Communications, Edmonton AB

Processed donations and subscription plans to nonprofit organizations

Answered queries about products and the percentage allocated to administrative and operational costs

Provided information to customers to help them take the right decision

Other Work Experience

Spanish Language Instructor 2013

Le Carrefour des Langues, Montreal, QC

Business Developer 2013

Yuzusushi, Montreal, QC

Commissioner 2011-2012

Outreach Representative 2010

Mycesar, Toronto, ON

Education

Master’s Degree in Sociology 2014-2017

University of Montreal, QC

Bachelor of Arts 2010

Ryerson University Toronto, ON

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