Customer Service Medical

KATHRYN A. KENT

Customer Service Specialist

**** *. ******* **., ******, MI. 48371

***********@*****.***

248-***-****

STRENGTHS

Demonstrate clear communications and solid multi-task skills

Coordinate activities to streamline procedures and implement quality-driven process improvements

Possess abilities to solve complex problems with creative solutions

Prefer working in a challenging environment

Establish priorities so deadlines are met and exceeded

Maintain a responsible and dependable work ethic

Thrive in independent or collaborative team environment

Proficient in Outlook, Word, Excel, Microsoft Lync, Windows 10

Easily adapts to company policies, procedures, guidelines and operating system(s)

EMPLOYMENT

Kroger – 06/2018 to 7/2018

Full-Time Family Caregiver – 1/2016 to 5/2018

First Guaranty Mortgage Corporation (Remote) - 9/2014 to 1/2016

Roundpoint Mortgage Corporation (Remote) - 7/2013 to 9/2014

Amerisave (Remote) - 11/2012 to 6/2013

Suntrust Mortgage - 7/2010 to 11/2012

Clayton Group Services, Inc. - 5/2009 to 3/2010

Publix - 9/2007 to 5/2009

Flagstar Bank - 6/1992 – 4/2006

EDUCATION

Ultimate Medical Academy (online student) - July 2018 to Present

oMedical Office Billing Specialist and Coder - Major

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