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Network Engineer Customer Service

Location:
Los Angeles, CA
Posted:
December 12, 2018

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Resume:

EMIL E. STAINE

ac7x7p@r.postjobfree.com

310-***-****

SUMMARY

Results-oriented Professional Senior Network Engineer with over 20 years experience and a passion for information technology that translates to process and efficiency improvements, including the introduction of new technologies, problem solving, and overall successful information technology operations.

Delivers superior results in compliance with industry standards and best practices.

Leads by example, mentoring, developing, and guiding multidisciplinary teams to assess and improve processes.

Able to “hit the ground running” in a range of service industries, including financial, healthcare, and internet service providers (ISP), due to diverse professional background.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand.

Brings extensive experience and ability to adapt to changing environments, and lead and oversee complex projects, including schedule, scope, budget, and implementation.

Conducts thorough information analysis, and determines strategies based on anticipated benefits, consequences, and impact of alternatives.

A turnkey solution provider who consistently earns the confidence of staff and management, as well as industry manufacturers, vendors, and service providers.

Possesses superior communication and presentation skills, adept at explaining complex ideas and concepts to non-technical individuals.

SKILLS

F5 Load Balancer

Expert hands-on experience with Cisco switches and router using IOS-XE, IOS-XR and NX-OS

Expert with Routing Protocols (EGIRP, OSPF, BGP, MPLS)

WIC cards for T1, WIC cards for IDSL/ADSL, FXS, FXO ports

VoIP Phones (Cisco 7940G, 3911, 7931G, 7937G and 7970Gw/Exp module)

HP Servers, Proxy Server, Laptops, NIC Cards

Wireless 802.11x

Fiber

MPLS and IPSEC VPN, HSRP

Cisco CUCM, CUC, CUBE, Ring Central VoIP

Cisco ASA firewall, Palo Alto and Checkpoint Firewall

CORE COMPETENCIES

Network Design • Network Engineering • Implementation • Integration • Installation

Troubleshooting • Project Scope • Information Analysis • Client Relationship Management

Customer Service • Leadership • Financial Services • Internet Service Provider (ISP) • Telco

Cost Estimates

EXPERIENCE

City of Santa Monica

12/17 – 6/18

Network Engineer/Consultant

Deploy Ruckus Outdoor Access Point (AP), provision, configure and monitor using Ruckus WLAN controller.

Monitor, troubleshoot and resolve City of Santa Monice Wireless Network with Cisco and Ruckus Access Points and WLAN controllers.

Monitor network using Cisco Prime and SolarWinds.

Cisco CUCM and Unity Add, Move and Change.

Casa Belize Resort – Belize, Xtri Business Services – Riverside, CA

1/16 – 11/17

Network Engineer/Consultant

● Network troubleshooting; identify source of delays and retransmissions.

● Performance analysis using SolarWinds Network Performance Monitor (NPM).

● Network design and/or redesign; replace faulty cabling, hubs, switches and routers.

● Evaluate and recommend IT solutions: Ring Central VoIP and Ubiquiti wireless AP.

Watts Labor Community Action Committee (WLCAC), Los Angeles, CA

12/12 – 1/16

Network Engineer

Reduced network outage and improved performance using SolarWinds NPM.

Installed Cisco ASA 5500 Series Firewall and configured failover between dual ISPs.

Redesigned network infrastructure: installed fiber transport, Cisco routers and deployed MPLS network.

Led migration from PSTN to VoIP; evaluated services and solutions.

Performed network traffic analysis and bandwidth monitoring utilizing NetFlow traffic analyzer.

Increased productivity and avoided costly errors using SolarWinds IP Address Manager.

Created and maintained network topology diagram.

Established and maintained professional relationship with service providers and equipment vendors.

Ministry of Health, Government of Belize

5/06 – 3/12

Network Engineer

Troubleshot, diagnosed and resolved LAN/WAN latency and application timeout issues.

Segmented LAN traffic using Cisco Catalyst 4500, upgraded WAN links from point-to-point to frame-relay.

Maintained and configured the Pix 515e with failover.

Evaluated, assessed, and applied access lists when needed.

Proactively monitored and analyzed network traffic and performance.

Created and maintained updated network diagram using Visio.

Resolved all connectivity and performance issues.

Configured and maintained VPN connections to the US for VoIP traffic.

Belize Telemedia Limited (BTL)

9/02 – 3/06

Lead Network Engineer

Led maintenance, expansion, and troubleshooting for national Internet network and Internet service provider, including customer installation of Frame-Relay, DSL, and dial-up access.

Configured, troubleshot routing protocols BGP, EIGRP and OSPF and verified status.

Configured, maintained and troubleshot MPLS VPN.

Upgrade router and switches IOS. Upgrade and configure Cisco Catalyst 6500 and 4000 Series with dual supervisory engine

Ensured that Junior and Senior Technicians were well prepared by providing training and source material, and performing thorough annual performance reviews.

Configured, evaluated, and successfully deployed DSL services country-wide utilizing 6200 series DSLAM.

Performed prompt, professional installation of Frame-Relay, DSL, and dial-up Internet access for customers.

Configured, tested and verified VoIP dial-pair connectivity between USA, Jamaica and Cuba using Cisco 5300 and 5800 access servers.

Alleviated congestion by redesigning network, deploying Cisco switches and routers.

Configured/maintained F5 Load Balancer in BTL’s co-location center supporting B2B customers.

Kaufman and Broad, Limited

4/98 – 4/02

Network Engineer/Architect

Led redesign and deployment of Frame-Relay network, including 22 divisional offices and 180 sales offices.

Troubleshot routing protocols: EIGRP and OSPF and verified status.

Maintained clear communication at all levels to select carrier and service level agreements for transport services, and with Cisco to finalize design and equipment requirements.

Wrote Requests for Proposal (RFP) for major long distance carriers to obtain Frame-Relay services.

Reviewed and approved monthly organization voice and data communication bills.

Provided reliable access for telecommuters and remote office via analog lines and ISDN connections.

Installed and configured Kaufman & Broad PIX firewall server, and defined and implemented policies.

Upgrade and configure Cisco routers and switches.

EDUCATION & TRAINING

Associate of Science, Electrical Engineering Belize Technical College Belize City, Belize

Diploma, Belize Junior Secondary High School No. 2

Courses in Data Communication, UNIX, Apollo System Administration, HP-UX System Administration, International Communication Association (ICA) LAN / WAN Seminar, AppleTalk Protocol Analysis, Network General Ethernet Troubleshooting, Cisco Advanced Router Configuration, Cisco Network Design, and Cisco Troubleshooting.

CERTIFICATIONS

Micro Computer Electronics and Computer Technology

Network General Sniffer

CCNA (Expired)

HPUX System Administration

Cisco Certified Network Associate (CCNA)



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