P. O’Connell-Racicot
Patricia O’Connell-Racicot
** **** ***. ********, ************* Cell: 978-***-**** ac7x4x@r.postjobfree.com
Senior Program Manager
Career Summary
Solid, extensive, and diverse experience managing multi-year, multi-million dollar domestic and international telecommunications programs to meet customers’ strategic business initiatives. Management role includes the coordination of both customer and corporate in-house resources from the initial intake and planning phases including requirements definition and scoping, through development, integration and test and deployment of our products. Management Experience
As a member of the Senior Leadership Team (SLT), responsible for the coordination of corporate activities and product management to meet the needs and expectations of our largest customers.
• Experienced in life cycle development product / program management.
• Coordinate and facilitate the correct customer and internal resource collaborations that are needed to meet program objectives and customer's expectations
• Generate and manage the product roadmap working with SLT resource owners to define solutions that will meet the product schedules and customer expectations
• Specialize in redirecting programs that are having difficulties due to schedule delays, product issues, or customer relationships.
Training Design and Management Skills
• Key participant in a major corporate-wide training council that analyzed needs of engineers throughout Motorola’s Broadband Communications System Division. Assessed and developed a plan of priorities, schedules, and supporting budgets to ensure the most critical training needs were met
• Managed and executed training consulting services, requiring contract negotiation skills, scheduling, budgeting, and managing a staff of trainers and course developers
• Managed the training development component of a multi-million dollar government contract requiring skills in needs analysis, training analysis, media analysis, business process reengineering, course development and platform instruction, as well as managing a staff of IT and testing professionals
• Managed the instruction analysis, design, development, and execution for a Tri-services government Information System program, as well as the Customer Support Center, and project resources
Technical and Marketing Skills
• Marketing lead for custom designed training analysis and logistics management software
• Negotiator for program scope expansion for training consultant services
• Contributor to proposal writing and research efforts for new contract work for Department of Defense (DoD) and various US Government agencies
• Designer of training analysis and logistics management software, database and end user interfaces
P. O’Connell-Racicot
• Manager and developer of Software Development Kits including technical content management and development
• Data base designer for security requirements, training courses and military logistics inventory systems
Employment History
Senior Program Manager 1999-Present
ARRIS (Motorola-Google), Lowell, MA
Training Consultant 1998-1999
Usertech, E. Norwalk, CT
Technical Analyst/Training Manager 1987-1998
Dynamics Research Corporation, Andover, MA
Education
Bachelor of Science – Management Information Systems – Cum Laude 1994 University of Massachusetts
Associate of Science – Business Administration – High Honors 1983 Northern Essex Community College
Top Secret Security Clearance [expired since 2000] Six Sigma Green Belt training