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Manager Program

Lowell, Massachusetts, United States
December 12, 2018

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P. O’Connell-Racicot

Patricia O’Connell-Racicot

** **** ***. ********, ************* Cell: 978-***-****

Senior Program Manager

Career Summary

Solid, extensive, and diverse experience managing multi-year, multi-million dollar domestic and international telecommunications programs to meet customers’ strategic business initiatives. Management role includes the coordination of both customer and corporate in-house resources from the initial intake and planning phases including requirements definition and scoping, through development, integration and test and deployment of our products. Management Experience

As a member of the Senior Leadership Team (SLT), responsible for the coordination of corporate activities and product management to meet the needs and expectations of our largest customers.

• Experienced in life cycle development product / program management.

• Coordinate and facilitate the correct customer and internal resource collaborations that are needed to meet program objectives and customer's expectations

• Generate and manage the product roadmap working with SLT resource owners to define solutions that will meet the product schedules and customer expectations

• Specialize in redirecting programs that are having difficulties due to schedule delays, product issues, or customer relationships.

Training Design and Management Skills

• Key participant in a major corporate-wide training council that analyzed needs of engineers throughout Motorola’s Broadband Communications System Division. Assessed and developed a plan of priorities, schedules, and supporting budgets to ensure the most critical training needs were met

• Managed and executed training consulting services, requiring contract negotiation skills, scheduling, budgeting, and managing a staff of trainers and course developers

• Managed the training development component of a multi-million dollar government contract requiring skills in needs analysis, training analysis, media analysis, business process reengineering, course development and platform instruction, as well as managing a staff of IT and testing professionals

• Managed the instruction analysis, design, development, and execution for a Tri-services government Information System program, as well as the Customer Support Center, and project resources

Technical and Marketing Skills

• Marketing lead for custom designed training analysis and logistics management software

• Negotiator for program scope expansion for training consultant services

• Contributor to proposal writing and research efforts for new contract work for Department of Defense (DoD) and various US Government agencies

• Designer of training analysis and logistics management software, database and end user interfaces

P. O’Connell-Racicot

• Manager and developer of Software Development Kits including technical content management and development

• Data base designer for security requirements, training courses and military logistics inventory systems

Employment History

Senior Program Manager 1999-Present

ARRIS (Motorola-Google), Lowell, MA

Training Consultant 1998-1999

Usertech, E. Norwalk, CT

Technical Analyst/Training Manager 1987-1998

Dynamics Research Corporation, Andover, MA


Bachelor of Science – Management Information Systems – Cum Laude 1994 University of Massachusetts

Associate of Science – Business Administration – High Honors 1983 Northern Essex Community College

Top Secret Security Clearance [expired since 2000] Six Sigma Green Belt training

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