Shahrukh Murad

Yardley, PA • ac7x48@r.postjobfree.com • 215-***-****

https://www.linkedin.com/in/ShahrukhMurad

PROFESSIONAL SUMMARY

Experienced Solutions Consultant with extensive experience in Enterprise Information Management (EIM) systems. Effectively develops rapport and ensures customers’ expectations are successfully managed through consistent high-quality communication and reliable reporting. Strong implementation, analytical and planning skills used to align business objectives with project, schedules and budgets. Personable, dedicated and collaborative approach to exceed customers’ expectations for quality, service, innovation and interaction.

EIM Suites: Digital Asset Management (DAM), Case Management (CM), Business Process Management (BPM), Enterprise Reports Management (ERM), Experience Analytics (EA).

Web: HTML, CSS, Apache, JBoss, IIS, XML, JSON

Testing Tools: SOAPUI

Languages: VB Scripting, SQL Query, JavaScript

Databases: MS SQL Server, Oracle, MySQL

Certifications: OpenText Media Management Certified

Core Competencies: Metadata Design, Security Modeling, SAML 2.0, Database/Query Development, System Integration, Cloud Solutions, Business Process Improvement, VM Ware Workstation, and Agile and Waterfall Methodologies

WORK EXPERIENCE

OpenText Corp., Yardley, PA Sept 1993 to Aug 2018

Enterprise Information Management (EIM) solutions company.

Senior Solution Consultant, Digital Asset Management, Dec 2013 to Aug 2018

Responsible for the seamless execution of On-premise and OpenText Cloud solution implementations in pharmaceutical, telecommunications, fashion, restaurant, and retail industries using agile methodology. Implemented solutions complying with OpenText Cloud standards to avoid security vulnerabilities.

Worked with Digital Marketing team and Partners to translate ideas into reality considering all the technology constraints.

Technical lead in all software life cycle phases: requirement and definition gathering, design, development, testing, system/user documentation, operational use and maintenance. Improved quality assurance by ensuring the system was bug free and stable to meet Service Level Agreement.

Accountable for transparent communication, owned overall delivery of the system, and responsible for mentoring and transferring knowledge to the team members for delivering successful projects.

Expedited resolution of issues, risks, and roadblocks to accountable units.

Acted as point of escalation internally and with the client for all delivery issues related to the engagement. Facilitated and mediated conflict resolutions among teams.

Managed project deliverables as technical lead between onshore and offshore teams including Project Manager, Developers, Partners and Testers.

Acted as a primary technical lead and subject matter expert during the project implementation phase.

Senior Solution Consultant, Business Process Management, Jun 2009 to Dec 2013

Planned, executed and delivered projects on time and on budget for Business Process Management (BPM) as main systems, and Capture and Optical Character Recognition as subsystems.

Improved worker productivity by enhancing current processes for OpenText customers, which included government and sporting-goods manufacturers utilizing OpenText Case360 products.

Designed and developed workflows to improve existing processes and worker productivity to help customers meet their deadlines. Projects included data migration, capture consulting, Case360 script development, and system configuration.

Improved manual processes by utilizing electronic workflow and document capture systems.

Designed and developed a wizard for Customer Relationship Management (CRM) solution for a structured settlement company that walked through the call center operator from the point the call was received until the case was created in the system.

Designed, developed, and deployed Cost Center Master Data Maintenance application for major sporting manufacture that maintained the cost centers for monitoring transfer prices to achieve local country statutory margin targets.

Senior Consultant, Enterprise Report Management, Feb 2005 to Jun 2009

Designed, developed and automated the Auto and Home policy notification archiving system for major insurance companies from microfiche and microfilm to ERM.

Implemented ERM technology projects that involved multiple types of data streams and integration of Service Oriented Architecture (SOA) products for web enablement of ERM reports to replace microfiche and microfilm and reduce storage costs.

Assisted sales organization on a regular basis with RFI/RFP responses, SOW and provided product demonstration to potential clients.

Investment Protection Program Specialist, Jan 2003 to Feb 2005

Conducted performance analysis studies and system reviews. Also provided recommendations based on Global 360’s established best practices. Developed course material and conducted training for Global 360’s Enterprise Reports Manager and Scan Manager products.

Senior software Consultant, Oct 2000 to Jan 2003

Developed and implemented migration strategies to migrate UNIX based Imaging Systems to Windows platform and integrated Imaging and Workflow products using the custom client application. Provided application analysis, design and implementation assistance.

Software Consultant, Nov 1997 to Oct 2000

Installed and configured imaging, workflow, COLD, and optical systems for Eastman Software’s customers.

Provided on-site support to the customers that involved several strategic and tactical initiatives relative to the Paperless System.

Consultant, Jun 1995 to Nov 1997

Provided on-site consulting services to the customer, the services involved the installation and configuration of UNIX Servers, backup library system, Wang’s UNIX Imaging System, Optical Disk Management System, Capture System, and ESRI Geographical Information System.

Network Integration Specialist, Sept 1993 to Jun 1995

Provided on-site consulting and system integration services to the customer, the services involved the installation and configuration of local area network, fax gateway, and an e-mail package.

AWARDS

OpenText Champion Award 2018 - Salvaged significant project for blue-chip pharmaceutical company with over 100 billion in market capitalization. Installed, configured, and integrated Digital Asset Management system by deadline.

OpenText Champion Award 2017 - Without any prior knowledge in SAML 2.0, learned, implemented, tested, troubleshot and integrated a custom solution for the fastest growing food franchise in the world with approximately 45,000 stores in more than 100 countries.

EDUCATION

Temple University, Philadelphia, PA

Master of Science in Computer Applications

The College of New Jersey (formerly Trenton State College), Ewing, NJ

Bachelor of Science in Electrical Engineering Technology

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