REBA BRANSFORD

Home: 323-***-**** • ac7x46@r.postjobfree.com

Summary

My experience starts with being a file clerk/ receptionist and ends with customer service. In between I have Executive Administrative Assistance and Computer Assistance. I am a very computer literate. Motivated customer service specialist with over 15 years retail experience in a fast-paced, team-based environment.

Skills

• Customer service award

• Adheres to customer service procedures

• Strong client relations

• Creative problem solver

• MS Windows proficient

• POS systems expert

• Credit card processing

• Shipping and receiving professional

Work History

Senior Service Agent,

FedEx – Gardena, Ca

• Ship packages, complete reports, cash handling, lift up to 75lbs.

• Open/Close.

• Answered an average of 60 calls per day by addressing customer inquiries, solving problems

• providing new product information.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Provided an elevated customer experience to generate a loyal clientèle.

• Politely assisted customers in person and via telephone. Administrative Assistant\ Childcare provider

Auntie O's Children's Village – Los Angeles, Ca

• Billing

• Maintained daily records of children's individual activities, behaviors, meals and naps.+

• Promoted language development skills through reading and storytelling.

• Taught basic education principles while complying with IEP and ARD goals.

• Organized small groups of children while transitioning to and from outdoor play.

• Dressed children and changed diapers.

• Maintained a child-friendly environment by allowing frequent access to outdoor activities.

• Engaged with children individually to meet their emotional and physical needs.

• Sparked imagination by helping children discover new things each day.

• Promoted good behavior by using the positive reinforcement method. Computer Assistance Technician,

Spherion Corporation – Los Angeles, Ca

• Assist PC users with windows, outlook, printers, CWS/CMS and internet.

• Routinely answered customer questions regarding computer needs.

• Recommended, selected and helped locate and obtain programs based on customer requests.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

• Set up equipment for over 100 employees, including installing cables and hardware.

• Restored data, operating systems, files, documents and drivers.

• Repaired and replaced hardware, including printers Executive Administrative Assistant,

Podell Industries – Los Angeles, Ca

• All office duties, relieve receptionist, set-up and maintain filing system, order and distribute all

• supplies, cells, pagers.

• Set appointments for MIS director.

• Maintain voicemail and office phone lines.

• Order all printing products.

Customer service Rep,

CDS Net/MetroLink – Los Angeles, Ca

• Give train info to inbound calls, schedule school trips, answer TDD line.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Prepared reports and communication for senior management and clients.

• Managed high call volume with tact and professionalism.

• Defused volatile customer situations calmly and courteously

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging callcenter environment.

Education

High School Diploma: 1990

Crenshaw Senior High School - Los Angeles, Ca

1990

Grambling State University - Grambling, LA

1993

West Los Angeles College – Culver City, Ca

1995

Univ of Phoenix – Torrance, Ca

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