SUMMARY

Extensive years in the IT industry ranging from technical, operational and resource management. Customer Engineer with Siemens IT Solution & Services includes 5 years of onsite System Administration. Have worked on many startup sites and projects including disaster recovery OS, data and HW migrations. Operational background includes all facets of the business including financials, SLA and Utilization monitoring, and Logistics tracking for warranty reimbursement. Worked with OEM vendors to identify business related issues to ensure top performance ratings were maintained. Setup process and worked with staffing vendors. Critical skill sets include, Server Installation, Configuration, Troubleshooting and Application support. Diverse background in several sectors – private, public and Health Industry. Great experience in Active Directory, DNS and WINS. Experience in TCP, IP protocol, LAN, WAN designs, understand OSI model and Cisco Routers, switches as well as fiber optic technology. Experience in Network security provisions and policies adopted by a network administrator to prevent and monitor unauthorized access, misuses, modification, or denial of a computer network and network-accessible resources. Great experience in configuration Fortinet (5.x or later) Firewall and entire system. Proficient experience in Citrix Desktop virtualization, Installation and configuration XenApp, XenDesktop 7.6. and virtual remote site management. Excellent knowledge of VMware's, ESXi server, Vclient, Hypervisor, Veeam and veritas Backups. Windows 7,10 and all MS applications deployment and Client facing deskside support expertise etc.

TECHNOLOGY

Active Directory Admin

Cluster and Terminal Services

Microsoft System Center Configuration Management

Domain Name System

Disaster Recovery

Technical Support

DHCP

Virtualization

Microsoft ISA Server

PROFESSONAL EXPERIENCE

IBM/State Street/Vault Maintech. Somerset, NJ 03/2015 to Present

Data Center Engineer

Maintaining Data center, ILO configuration, Racking servers and Switches. Cabling Cat5, CNA and fiber cables from server end to switch end. Experienced with installation cabinets, temperature sensors, power strips and cables. Troubleshoot Network equipment and Servers. Prepared review assessment processes and implementation plans for upgrading of systems.

Expertise in PSM (Portable Storage Media) in one or more storage system technology areas. Examples include: disk, tape, optical, SAN, NAS, or storage software such as TSM (Tivoli Storage Manager), Physical movement of tapes in and out of tape library.

Solid understanding of WAN connections: PPP, MPLS, Frame relay. Assisted in complex engineering and designing functions on LAN and WAN systems.

Provided technical assistance for development and maintenance of Datacenter operations and security components.

Suggested solutions for hardware and software components by proper research and evaluation.

Resolved complex network problems and systems issues by troubleshooting and resolution.

Conducted investigation of new equipment’s and services for escalation of customer issues.

Coordinated with external existing vendors of equipment’s for review of contracts and invoices.

Developed implementation plans for pre-installation services including routers, firewalls and hardware components.

Robust ServiceNow experience on all ITSM & ITOM, Remedy, Alliance SLAs & Self-Service Mgmt. ticket System .

HESS CORPERATION, 1 HESS DR MRC Woodbridge (WDB), NJ 09/2013 to 03/2015

Data Center Engineer

Testing retail environment through Radiant system. Troubleshooting, updating and configuring back office servers in all Hess station across the country.

Administrate Wsus and Sophos anti-virus for more than 1500 retail store back office computers and training PCs in Remote sites. Making sure Retail Store security policy is applied and there is no venerability’s on remote sites and all Backoffice computers are updated.

Provided troubleshoot for internal and external users while working on help desk.

Coordinated with infrastructure developer to block unprivileged database users.

Restricted access to various databases to increase system security.

Created an automated email alerts system to improve efficiency.

Managed created and implemented stored procedures.

Atos (Siemens). Iselin NJ 07/2007 to 08/2013

IT solutions and Service Engineer

Support in EMC Symmetrix Disk Replacement for partners across NJ and NY.

MetLife and McGraw-Hill end user Support Standard & Poor at 55 Water street NY (Provide technical support for; desktop, servers, printers, laptops and configure and setup network infrastructure, Applications, installations, Active Directory Admin. Etc. Troubleshooting and configuring Blackberry, iPhone and All other Android phones. New equipment deployments as well as Assets Managing for new and decommissions.

Flash Logistics Inc, Bound Brook, 08/2006 to 07/2007

System Administrator

Windows 2003 server, exchange server, Active Directly, troubleshooting, installation, upgrading on both hardware and software, managing end user account, computers, Printers and administering whole environment (Data center and Desktop)

Managing all Microsoft Office applications such as Dynamics etc. Strong analytical and troubleshooting skills.

CERTIFICATIONS

EMC Symmetrix Disk Replacement Professional, MS MCP, ComTIA A+, HP, Dell and IBM.

EDUCATION

Montclair State University, Montclair, NJ, 1998 – 2003

BS in Computer Science, 2003

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