Software tester and QA analyst / Application support analyst

Summary

Highly experienced software testing and application support analyst, with customer service and training background. Strong analytical skills, with experience in all stages of application development.

Professional Experience

Computer Aid, Inc., Allentown PA 09/2006-07/2017

Quality Assurance Analyst, Corporate Applications team, 02/2014-07/2017

Developed and implemented a work flow process for requirements and other work items

Developed and executed test plans and test assets, reporting results to stakeholders

Authored requirements

Assisted other teams as a testing resource, testing applications, logging and tracking bugs, and QC’ing requirements

Supported customers using the applications

Used MS Team Foundation Server, Test Manager, Sharepoint, and SQL Management Studio

Product Support Analyst and Tester, Client Services team, 09/2006-01/2014

Provided level 2 support for external and internal customers of CAI’s web-based Managed Maintenance/Tracer and AMI suite (Advanced Management Insight, Automated Project Office, Project Portfolio Maintenance)

Developed and executed test plans and automated test assets for CAI applications

Served as implementation resource for new Tracer customer engagements, assisting customers to plan and configure the application to meet their needs

Used MS Team Foundation Server, Test Manager, Sharepoint, and SQL Management Studio

Pentamation, Inc (later, Sungard Pentamation) 01/1996-08/2006

Level 1 Helpdesk Analyst

Received incoming support ticket requests, researched them, developed and applied resolution or escalated to the appropriate teams for resolution. This included follow-up with requesters on usage questions; troubleshooting application issues; database management, including database exports/imports and backups (Informix database); generating and executing Informix SQL scripts; generating and distributing documentation to external and internal customers

Conducted system testing of new releases and bug fixes, as part of the deployment process

Conducted in-house and on-site training for new users and new engagements

Prior work history

Univest Corporation, Souderton PA, New employee trainer, Branch Administration

Allied Bond & Collection Agency, Collection agent

Education

Ursinus College, Bachelor of Arts, Languages

Temple University, 30 credits towards M. Ed.

Bucks County Community College, 15 credits in Business Management through the American Bankers Association

Extracurricular activities and organizations

Dutch Country Players/dcp theatre

Member since 1994, Life Member since 2014; Board member and production coordinator, 1996-2004; President, 2005; Board member and technical director, 2010-2015; Producer, lighting designer, technical director, assistant director, on numerous productions

Miniature Figure Collectors of America (MFCA), Philadelphia PA

Member since 1992; Board member, 2004 – present; Treasurer, 1994 – 2004; Show committee member, 1994 – present (Vendor co-chairman); Webmaster, 2009 – present

Delaware Valley Scale Modelers (DVSM), Philadelphia PA Member since 1999

Lehigh Valley Scale Modelers (LVSM), Allentown PA Charter member and vice president, 2017

National Multiple Sclerosis Society, Delaware Valley Chapter, Team CLC

Member since 2002, participating in fundraising activities and riding in the annual City to Shore Tour