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Manager Customer Service

Location:
Los Angeles, CA
Posted:
December 09, 2018

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Resume:

John Davis

Import Coordinator Ocean/Air

310-***-**** ac7wyr@r.postjobfree.com

www.linkedin.com/in/john-a-davis

Los Angeles CA 90045

SUMMARY

My capabilities include preparation of Importer Security Filings and Form 7501 Entries for ocean/air shipments in conformance with the regulatory framework set forth by CBP and PGAs. This process entails tariff classification and proper assignment of duty rate to ensure rapid entry and release of merchandise, resulting in a good customer experience. I am dependable, accurate in my work, and have a personable nature.

SKILLS AND TRAINING

Cargowise 1 User

Harmonized Tariff System United States

Title 19 Federal Code of Regulations

Customs Declarations for Entries

Importer Security Filing (ISF)

Classification and Tariff Assignment

Regulatory Compliance

Merchandise Release

Database Management

Free Trade Agreements

Documentation and Filing

Proper Queuing of Entries

Quotas, CVD, Foreign Trade Zones

Understands Time Sensitivity

Answers Customer Inquiries

Strategic, Analytical Thinker

Ability to Analyze Data

Evaluating Best Solutions

Strong Organizational Skills

Sensitive to Customer Experience

Written Business Communications

Business Contract and Accounting Law

Intercultural Business Communications

Collaboration and Team Building

Business Administration, Operations

Spreadsheets, Microsoft Office

Windows / Mac Operating Systems

Strong Internet Use Skill

PROFESSIONAL EXPERIENCE

2018 Mitsubishi America Logistics (contract) – Import Coordinator Air / Ocean

Achievements

Extensive Use of Cargowise One Platform

Ocean / Air Shipment Regulatory Compliance via ACE

Written and Oral Customer Communications and Support

Classification and Valuation of Merchandise and Duty Calculation

Importer Security Filings (ISF), average 4 per day

Customs Declarations Form 7501 Entry, average 3 per day

Import Documentation Management

Complies with Business Practices and Procedures

Compliance with CBP and PGA Laws and Regulations, FDA, EPA

Customs Records Management

Communications with Government Agencies

Assigned to Several Major Accounts

John Davis ac7wyr@r.postjobfree.com

2015 – Current CalTraders LLC Export – Co-Owner Manager (part-time)

Achievements

Identified Global Market Opportunities

Developed Streamlined Business Model and Supply Chain

Launched Export Trading Company

Worked Within Allocated Resources Saving Capital

Communicated with Government Agencies to Leverage Resources

Built an Effective Capital Network

Conducted All Accounting Activities

Maintained Company Documents and Records

2006 - 2015, Grassroots Coalition - Legal Researcher (pro-bono)

Achievements

Supported Organization with Extensive Legal Research

Participated in Developing Successful Litigation Strategies

Prepared Power-Point Presentations for Public Agency Hearings

Improved Content Management System

Engaged in Public Speaking

Positively Affected Public Natural Resources

Extensive Written Communications and Legal Documentation

File keeping and Maintenance

Provided Administrative Support

1998 - 2006 Beach Sites Information Technology Company – Owner Manager

Achievements

Launched Information Technology Company

Identified New Customers, Obtained Positive Sales Results

Created and Managed Websites for a Variety of Industries

Encoded and Posted Streaming Video, Developed E-Commerce Solutions

Provided Exceptional Customer Service

Maintained Computer Systems, Hardware, and Software

Utilized Cutting Edge Technologies

EDUCATION Santa Monica College

(2014) International Business Certificate

(2008) Associate of Arts in Science (Geography)

CERTIFICATES

(2017) U.S. Customs Broker Course - El Camino College, Los Angeles Customs Brokers & Freight Forwarders Association

(2015) Advanced Export Seminar Series - Port of Los Angeles District Export Council

VOLUNTEER WORK

(2001-2005) Venice Neighborhood Council

Elected Secretary, Chaired Meetings, Public Speaking, Led Teams, Produced Presentations, Trained and Mentored Leaders, Resolved Conflicts, Logistical Planning, Government Communications, Decision Making, Problem Solving

(2001 – 2004) Santa Monica Meals on Wheels Provided and Maintained Website



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