Greg Glendon ac7wxb@r.postjobfree.com 609-***-****

Renner Brown - Princeton HCS - UPennHealth - Princeton, NJ 3/2018 Current

NOC (Network Operations Center) Analyst

Active Directory end user support including password resets, membership, lockout status.

Project Lead. Guide deployment team with new equipment rollout.

QA Testing post deployment mapping network shares and printers. Installation and configuration of software (Off-The-Shelf and proprietary). Clean wire management.

Application support including hardware interface of Topaz signature pads, desk and barcode scanner, badge swiping login and credit card readers.

Ticket management using LANDESK and Athena ticketing systems. Ascena Retail Group - Bensalem, PA 8/2014 to 12/2017 Client Technology Analyst III

Manage local campus technological needs.

Provide executive level support.

Maintain Dell and Apple hardware inventory including projecting budget needs, peripherals and warranty repairs.

Distribute technical support documentation via implemented SharePoint.

User/computer profile management using Active Directory.

Maintain Verizon and AT&T Apple, Android and MIFI devices for internal and field employees. Includes web interface to order new equipment and monitor accounts for data usage. Instrumental in converting seventy-five percent migration of AT&T mobile devices to Verizon reducing legacy lines and saving fifteen thousand dollars annually.

Coordinate upgrades of Dell and Apple computers, imaging and software deployment using LANDesk. Providing distributed computer management via LANDesk Security Compliance and system health.

Provide hands on server and network support including maintaining IDF closets and cable installations monitoring Cisco Access Points with Meraki interface.

Installation and maintenance of Cisco DX80/SX20 video and teleconferencing hardware. McGraw-Hill Companies - Unisys - ATOS - New York, NY 3/2004 to 8/2014 Site Support Team Lead / Systems Administrator / PC & Mac Analyst

Manage consultants, assign call tracking tickets and project work by SLA priority based on skill sets of support technicians using Remedy ticketing system.

Verify consultants have the necessary accounts, software and training to complete client requests. Obtain network access right where required to perform tasks and duties.

Second level phone, remote and desk side technical support for 1600 McGraw-Hill end users.

Installation, configuration and use of individual and enterprise licensed software as well as through remote SCCM push.

Desktop and laptop break/fix repair of 3500 plus Wintel and Apple computer systems. Execute warranty repairs with system manufacturers such as Dell, HP and Apple. Greg Glendon ac7wxb@r.postjobfree.com 609-***-****

Systems administration and daily tape backup of Windows based servers using LTO tape library.

Adherence to corporate security policies on MS Windows and Apple OSX, SMS (SCCM) and WholeSecurity Malware detection. Viral remediation.

VPN connection troubleshooting with dialup, broadband and wireless clients. The Associated Press - Cranbury, NJ 2/1997 to 10/2003 NT Systems Administrator I / Senior Support Specialist

Installation and maintenance Windows 2000 based servers.

QA Testing of upgrades to proprietary software as well as reporting and updating MS Word formatted test plan.

Development of new technology for use on Windows 2000 Professional platform.

Level 3 support and troubleshooting of 2,000 international and domestically deployed servers including Mac OS9 and OSX interface.

Support T1 satellite interface as well as network configurations and related peripherals including various printers and other servers.

Assisting and training Level 1 and 2 staff

Use of MS Office 97 and 2000 applications required for reporting and comparison of collected data.

Writing documentation pertaining to upgrades and systems configurations. Writing scripts for custom performance specified by end member location.

Troubleshooting internet web browser compatibility issues.

Second level technology support calls and escalations from level one help desk.

Related experience includes: APDigital Level one support team lead responsible for coordinating relations and support as well as training Level 1 and Level 2 Help desk staff.

APServerNT, including testing of file compatibility, networking issues, printing issues, modem communication and system performance, AP Server OS/2 including Peer to Peer and networking, Satellite uplink and downlink monitors.

Responsible for troubleshooting various AP web interface sites including AP Census FTP downloading and Mapshop, YourAP.ap.org, Politics.ap.org, ElectionsWeb interface and FTP downloading, Photoarchive.ap.org/APWorldserver.ap.org, Photorerun.ap.org and APWebGraphics.ap.org interfaces.

OS/2 software installation and troubleshooting as well as LeafDesk Digital Darkroom, NC2000 and newer Digital Camera support and troubleshooting. EDUCATION

Certification – Certified Help Desk Analyst - Help Desk Institute - Princeton, NJ Burlington County Institute of Technology – Medford and Westampton, NJ

• Advertising Layout and Design - Diploma

• Advanced Digital Electronics – Non certified course

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