Customer Service Care

Nansubuga Irene Sserubiri

PERSONAL INFORMATION

Nationality : Ugandan

Date of Birth : 28 August 1982

Marital Status : Married

Languages : Luganda, English & Swahili

EMAIL : ****************@*****.***

Tel : +256*********

CAREER OBJECTIVE

Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills. Excelled in the role of frontline receptionist handling multiple functions including customer queries, administrative tasks and information monitoring. Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient and effective reception service.

Over five years’ experience running a busy reception area and successfully interacting with a diverse and demanding group of people. An excellent track record of efficiency and effectiveness in managing communications and customer relationships.

An independent worker with proven computer competency, strong communication skills and ability to organize and plan successfully. EXPERIENCE

CUSTOMER SERVICE UAE( 2016-2017)

-Welcomed customers when they arrived and showed them around the store for the available stock to enable them make a choice and buy

-Helped customers with making payments by receiving cash and showed them on how to bank their money plus make withdrawal

BRAC MICRO FINANCE UGANDA ( 2012-2015)

ACCOUNTANT

- Updated and maintained CEO's calendar, completely re-organized the Executive and Finance libraries, and assisted managers with special projects as needed, including building renovations and office move.

Communication & Client Relations

- Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals.

- Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.

- Wrote correspondence; proofed and edited press releases and other documents to ensure accuracy and consistency.

- Coordinated preparation and timely dissemination of company reports and slide presentations for board meeting.

SYLIVIA AWORI GARMENTS KAMPALA (Feb 2010 – MAY2012) Receptionist

• Welcome visitors, determine nature of business, and direct visitors to suitable employee

• Answer incoming telephone calls and multi-line telephone system

• Receive, sort, and route mail

• Monitor visitor access and issues passes

• Order, receive, and maintain office supplies

• Assemble listing packages

• Help with document scanning

Special Achievements

• Reorganized the reception area which increased overall efficiency.

• Implemented customer care strategies that have led to a reduction in complaints

SAMALIE AND SONS GARMENTS KAMPALA (Jun 2009 – Feb 2010) Customer Service Agent

• Handled customers on the phone and in person

• Resolved customer queries

• Managed and redirected customer complaints

• Processed customer orders

• Recorded all customer interactions

• Prepared letters and emails to customers

• Followed up with customers

EDUCATION

Bachelor of Business Administration

Diploma in social work

High school certificate

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