Customer Service Representative
Resume:
PROFILE
§Detail-oriented, reliable, and approachable Administration Assistant with one year of experience in improving efficiency and productivity in bank operations a confident and friendly person that enjoys talking to people.
§Highly effective planning and organizational skills.
§Strong customer service skills and Demonstrated ability to multitask, priorities work and work under pressure
§Strong leadership and problem-solving abilities effective in resolving customer issues in a tactful and timely manner
§Well-developed communication skills complemented with pronounced ability to relate with staff and clients, establishing and maintaining positive relationships.
§Knowledgeable in Microsoft Word, Excel and PowerPoint with strong interest in learning new technology and continuous professional development.
RELATED EMPLOYMENT
Cashier June 2013 – Sept. 2018
Red River Co-op Winnipeg, Manitoba
§Greeted customers in a friendly and professional manner to create goodwill and ensure their satisfaction; answered queries in person and via phone, offering comprehensive solutions; forwarded complex issues to supervisors for advanced trouble-shooting
§Promoted company products and services as relevant, boosting company profits accordingly.
§ Established or identified price of goods and tabulated total payment required using electronic cash register and optical price scanner and having knowledge of paper work
Financial Customer Service Representative April 2011-October 2012
HDFC BANK Punjab, India
§Provided excellent service to clients by accurately processing deposits, withdrawals, loan and utility payments, money orders, credit card advances and cheque cashing, earning clients’ confidence and respect, to achieve repeat business and referrals.
§Reconciled accounts and prepared trial balances, journal ledgers, and financial statements at end of year for management recognize achievements of respective branches.
§Resolved problems, concerns, and technical needs effectively, utilizing active listening skills and proper phone etiquette to maintain client loyalty and bank’s reputation for quality service
EDUCATION
Bachelor in Business Administration August 2006-May 2009
Punjab College of Technical Education Ludhiana, Punjab, India
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