Traci E. Buff

**** *. ****** ****** ~ Las Vegas, Nevada ~ Phone: 702-***-****

Email: ac7wik@r.postjobfree.com

Objective: To utilize my work experience in customer service, in order to obtain a position where there is a need for an employee who is proficient with details, learns fast, possesses a superior work ethic, and is ready for advancement. I am highly trainable, self-motivated, excellent organizational and problem-solving skills, and have successfully performed all duties in all positions held.

Experience: American Addiction Center, Las Vegas, NV, Behavioral Health Technician: 07/2016~10/2018

Supported healthcare professionals with patients dealing with behavioral problems.

Provided healthy and engaging routines for patients under my care and supervision.

Created hourly, daily, and weekly reports.

Connected with Community Partners in order to provide resources and housing options.

Ensured patient's individual needs were consistently met by monitoring progress and providing appropriate solutions and support as needed.

Recorded patient behavior and provided a safe, supportive environment for the patients.

Participated in daily treatment team meetings with program manager.

Skilled in data entry and use of various computer software programs to admit patients, update files and upload attachments in a timely manner.

Sitel, Las Vegas, NV, E-mail Agent: 02/2013~11/2014

Provided customers with prompt and courteous customer service via telecommunications.

Resolved customer's complaints by determining the cause of the problem, and explaining the best solution to solve the problem in a timely and proficient manner.

Demonstrated excellent communication and documentation skills daily.

Performed Data entry in order to document and track services and goods.

Adapted to a regularly changing environment and flexibility with scheduling.

Target, Las Vegas, NV, Team Member: 08/2004~04/2006

Supported store operations through effective inventory control measures.

Loaded/Unloaded Delivery Trucks throughout shift.

Stocked and organized store products for display.

Provided customers with prompt and courteous customer service.

Audited customer’s orders, to ensure that they were accurate before shipping, and power ship orders.

Utilized interpersonal skills in order to enhance customer experience.

Education: College of Southern Nevada, Las Vegas, NV: 2018- current

Concentration in Psychology

Chaparral High School, Las Vegas, NV: 2000-2001

High School Diploma

Skills and

Abilities: Microsoft Office, Microsoft Works, customer service, quality assurance, data entry, interpersonal skills, communication skills.