Sign in

Customer Service Desktop Support

Fort Lauderdale, Florida, United States
December 07, 2018

Contact this candidate


Peter Mesa

IT Technician


History of adapting to different work environments quickly and making initiatives designed to increase client productivity. Strong background in technical support.

Inventory management, In-House IT support, and customer service experience, with over ten years in different roles with a variety of clients. Managed work environments of 50+ employees both in-house and in the field.

Refined relationship-building skills and experience working collaboratively with vendors and customer-facing sales staff. Experienced in working with major brand names like Dell, HP, IBM server equipment and server UPS equipment. Done cable runs of CAT5e and CAT6 cables and have setup small business and home networks, providing the fastest speeds and uptime possible with redundancy in place in case of ISP issues. Familiar with Cisco (Linksys) and NetGear networking equipment.


IT Technician

Fort Lauderdale, FL, 01/2010–Present

From a young age, I’ve provided technical support to friends and family and moved on to supporting small business with their IT needs. Built basic network infrastructure and integrated POS systems. Also trained employees on new software and helped manage Office 365 platform, mainly Outlook. Network IT Technician

Smart Source Rentals, Fort Lauderdale, FL, 02/2015–06/2016 Joined as a Part-Time technician and quickly rose to one of the lead IT technicians in charge of setting up large events and trade shows in the South Florida region. Responsible for setting up, supporting, and tear down of large trade shows like the Miami Boat Show and Art Basel. Event Helper/Self-Employed

Carmen Mesa Weddings and Events, 05/2013–02/2015

During that time I spent a lot of time helping my mother’s wedding and event business, helping her set up events and tear down. As well as providing her with technical support for certain events and conferences when needed. Also during that time I was taking on little projects assisting friend-owned businesses with their IT needs, setting up POS and computer systems as well as their networks.

Bench Technician


Operating System Management

(Windows 7/8/10)

Server Administration

(Windows 2012/2012r2)




Desktop Support

Desktop/Laptop Repair

Customer Support

Group Policies

Active Directory

Cable Running (CAT5/5e/6)




Over 10 years of IT experience

CompTIA A+ and Network + Certifications

Microsoft Certified Professional

(Windows 7)


Associates of Science,

ITT Technical Institute, Fort Lauderdale, FL

Computer Network Systems

Direct Technology Group, Fort Lauderdale, FL, 02/2012–03/2013 Provided In-House technical support while giving customers the knowledge needed to use their systems to their fullest. Built server systems to customer specs while in communication with both customer and vendor to give the best possible roll-out of the new systems.

Contact this candidate