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Customer Service Manager, Professional using microsoft offices

Alameda, California, United States
December 07, 2018

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Nguyen Q. Pham

Alameda, CA ***** Email: Phone: 510-***-****


I am young and dedicated. Looking for a position, internship, volunteer internship in a facility where my education and experience can be administered and honed.


Responsibility: I am instinctively responsible person, psychological ownership for anything I commit to, and whether large or small, I emotionally bound to follow it through to completion. I have never taken more than two days off work in one year of working. Always go on time or earlier for work.

Leadership: I am responsible/leader for almost every single project, teamwork I had in college.

Analytics: Collect and analyze information, problems and make decisions to solve all team projects.

Persuasive: convincing my teammates, co-workers to participate and follow the rules in order to solve problems, works effectively.

Listener – Teamwork - Adaptation: I listen to people in order to understand them, once I know who they are, their nature, I can adjust myself to fit in and create an excellent teamwork.

Connection: Create connection with other people, even those are considered as opponents in order to gather necessary information.

Loyalty: instinctively and emotionally bound to my job.


Information technology:

Diagnosing mechanical malfunctions in PC, Laptop, Phone.

Familiarity with graphics programs (Photoshop, Paint, AutoCAD)

Knowledge of enterprise system (Oracle, SQL, ERP)

Experience with Batch Processing

Ability to work on any software quickly

Install, using, detect software problem

Familiar with website development (I made a website for Advance system analysis class project)

Professional with Microsoft office Word, Excel, Access, PowerPoint.

Information system in business knowledge.

Customer Service: Working in a customer service environment, always trying my best to deliver better experience to customer. Create customer loyalty is a key to business success.

Business Knowledge




Working Experience

Manager assistant at Golden Lotus Vegan Restaurant (2016-2017)

Experience with Batch processing, Customer Service skill, Working on restaurant software, Inventory management.

In-class experience

Concentration core course

Project achievement



BA353 information system database management

ERD, RSD, Physical and logical data model, Using SQL to create queries and implement and execute queries into the business model (Amazon)



BA352 advance system analysis

Establish Lincoln university enrollment system, create system foundation, functionalities, flows of data in every function. Using data create backbone of web design (Outsystems platform)



BA390 Business strategy and decision making

Using GLO-BUS online business strategy simulation compete against four groups in- class and others globally


Second place in-class.

- 7th /100 best global earning per share global.

-21th /100 best stock price global.


Lincoln university (Oakland, California)

Bachelor of Arts Business administration (GPA 2.7) 2011-2015

Lincoln university (Oakland, California)

MBA concentration in management information system (Current GPA 3.3) 2017-2019

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