Donna Richards

M: 856-***-****

ac7w7d@r.postjobfree.com

Professional Restaurant General Manager with more than 20 years of experience in multi venue settings such as, Fine Dining, Upscale Casual, Casual, Nightclubs and Casinos. Driven to provide guests with exceptional service and genuine hospitality.

Proven record of increasing sales and profit while reducing cogs and labor through productivity. Dedicated to making sure all aspects of company operations exceed customer expectations and company standards. Apt at keeping up with the local trends and successful at growing revenues and maximizing profitability.

Working my way into upper level management I have a very hands on approach and lead by example. With working knowledge of all departments. I am both team and guest oriented. I take pride in creating long term guests and associates through quality of care, products and services. My degree in computer technology is extremely beneficial in creating and implementing systems to aid in efficiency, accurate reporting and analysis and operations. EDUCATION

02’ Cittone Institute

Associates Degree

Computer Programming with Web Technology

INDUSTRY CERTIFICATIONS

ABRA Managers License

ServSafe Food Handlers

TIPS Alcohol Awareness

National HOSTTM Security Training

• General Manager with strong

leadership skills

• Creation and implementation of

company handbook and SOP’s.

• P&L Management

• Labor Management/Analysis

• Proven efficiency in controlling labor

cost and analysis

• Vendor/Inventory Management

• Budgeting & Cost Controls

• Teambuilding/Training/Supervision

• Gregarious and positive personality

• Fine wine knowledge

• Creation of full beverage programs.

• Strong mathematical aptitude

• Strategic Marketing & Sales

• Certified through Microsoft as a Computer

Programming Professional

• Safety/Sanitation/Quality Controls

• Multi POS Training including: Micros,

LAVU, Aloha and Bar Keep

Accomplishments

• Increased sales over same period year prior by 116% (Michael's Genuine)

• Lowered Food cost from 33% to 24% and Beverage Cost from 28% to 19% (Michael's Genuine)

• Fasted promoted GM in RSR. Promoted from FOH Manager to GM within 3 Months (Toro Toro DC)

• Increased Net Profit by 3.5% over previous year (El Centro DF Georgetown - RSR)

• Promoted from Bartender to AGM within the first year (American Pub Philadelphia)

• Increased Net Sales from 5.5 to 6.2 over previous year with a 19% EBITDA (El Centro DF Georgetown – RSR)Team Development: Cultivating and promoting team members throughout all RSR Concepts: Bartender to Bar manager, Food Runner to Lead Server. Host to Server, Dishwasher to Prep Cook. Promoting from within leads to a higher staff retention and loyalty to the team.

• Created tools adopted company wide for forecasting labor, payroll/ tip reporting and sales reporting-(RSR)

EXPERIENCE

June 2018 –

November 2018

September 2017 –

June 2018

General Manager

Michael’s Genuine Food & Drink

Annual Sales Volume: 8m

General Manager for Michael’s Genuine Food & Drink in Miami, FL. Established for 12 years, James Beard award winning restaurant.

Job Responsibilities included: Guest Relations, Respond to both negative and positive reviews, support service during peak hours, Staffing, Staff Training & Coaching, Scheduling, Labor Analysis and management, Cultivate and maintain a positive working environment, P&L management, Cost Analysis, Inventory, Ordering, Opening / Closing procedures, POS Operations, Drive Sales and Brand Awareness.

Reason for Leaving: not a fit in management styles. General Manager / Operational Manager

Unconventional Hospitality dba Unconventional Diner – Opening Team Annual Sales Volume: 5.5m

Opening Director for a new concept by acclaimed chef David Deshaies. Tasked to handle preopening licensing, brand development, small wares, pos programming, steps of service, operational procedures, staffing, staff training onboarding, creation and implementation of entire beverage program (including craft cocktails, craft beer and a diverse and progressive wine list) After opening I handled all day to day operations, guest relations, ongoing training and coaching of staff, Inventory and cost control.

Reason for Leaving: Moved for family reasons

November 2012-

August 2017

April 2007-

December 2011

February 1996-

April 2007

General Manager

Richard Sandoval Restaurants- Opening Team Toro Toro DC Annual Sales Volume 4.8m to 6.2m

Promoted to GM within 3 months from hire at RSR. General Manager for several of RSR concepts including his fine dining restaurant Toro Toro, his upscale casual Latin/Asian fusion restaurants Masa 14 and Zengo DC, to his Modern Mexican restaurant El Centro D.F. Job Responsibilities included: Staffing, Staff Training & Coaching, Scheduling, Labor Analysis and management, Cultivate and maintain a positive working environment, Maintenance and Repair, keep up to date on all Licensing, Effectively handle customer complaints and special requests. Social Media responses, FOH Procedures and Steps of Service protocol. Marketing, Graphic design, Social Media, P&L, Cost Analysis, Inventory, Ordering, Opening / Closing procedures, POS Operations, Menu Creations, Cocktail Creations. Successfully increase sales and profit. Created companywide tools and systems for costing, labor and sales analysis/ reporting.

Reason for Leaving: Company restructuring

Assistant General Manager

American Pub - Opening Team

Philadelphia, PA

Annual Sales Volume 3m to 3.5m

Opening Team for an upscale casual restaurant and pub in downtown Philadelphia. Located directly across from Philadelphia's city hall and inside the Centre Square building, The American Pub was a highly anticipated, high volume establishment that prides itself on quality of food and beverage options in a timely fashion.

Responsible for Staffing and labor, Inventory, Pre-shift meetings. Payroll, Staff Training. Setting up the POS system. Web site design. Design of marketing material and events and promotions. Guest relations.

Reason for leaving: Moved to Virginia

Assistant General Manager

Cherrywood Bar and Grille

Blackwood NJ

AGM for a local bar and grille with corresponding liquor store. Serving lunch, dinner and transitioning into a late night venue with live music the Cherrywood was a community staple for almost 40 years.

Responsible for Staffing and labor, Inventory, Pre-shift meetings. Payroll, Staff Training. Setting up the POS system. Web site design. Design of marketing material and events and promotions. Guest relations.

Reason for leaving: Left on good terms for an opportunity with a larger growing concept in Philadelphia. REFERENCES

Robert Day

International Director of Operations at Richard Sandoval Restaurants

“Donna worked as a GM for several RSR locations. She showed exceptional skills at managing the venues.” Contact: 240-***-**** ac7w7d@r.postjobfree.com

Greg Talcott

Owner at El Centro D. F. Georgetown

“As the general manager at our extremely successful restaurant in the heart of Georgetown, DC, Donna was instrumental in establishing our business as a popular destination for full daytime through nighttime sales. Very dedicated.”

Contact:301-***-**** ac7w7d@r.postjobfree.com

Charles Bell

HR Director for Genuine Hospitality Group.

"Donna is phenomenal, one one the strongest GM's I've ever known" Contact: 646-***-****

Frank Ortiz

Director of Operations at Unconventional Diner

Frank and I worked together both at Richard Sandoval Restaurants and Unconventional Diner. Contact: 202-***-**** ac7w7d@r.postjobfree.com Viviana Nunes

Chef de Cuisine at Toro Toro DC

“As a manager Donna has been very dedicated to her growth and experience in the restaurant industry. She has very strong office and organizational skills and very dedicated to the success of the company she works for. She has the ability to motivate and train staff.”

Contact: 301-***-**** ac7w7d@r.postjobfree.com Christin Bourgeois

Senior Sous Chef at Unconventional Diner

Christin and I opened Unconventional Diner together. She has since mov301ed to London to be a Sous Chef at the Dorchester. She currently can only be contacted via email Contact: ac7w7d@r.postjobfree.com

REFERENCES (CONT.)

Jacqueline Chan

Office Manager at Capital Restaurant Concepts

“As a manager at El Centro Georgetown (AKA 1218 Wisconsin, Inc.), Donna did a terrific job. She demonstrated great attention to detail, a phenomenal work ethic, and produced fantastic results for the restaurant. She would be a great asset to any business.” Contact: 571-***-**** ac7w7d@r.postjobfree.com Gerald Connor

Owner at Pub Endeavors, LLC “Donna is a committed, hard working individual. Always interested in improvingJ and motivating staff and operations. I would highly recommend Donna for any managerial roll.” Contact: 267-***-**** ac7w7d@r.postjobfree.com

Maximiliano Bolanos

Chef de cuisine at Ragin Reef

“We worked together at El Centro DF and Donna Richards as a General Manager demonstrated to be a great leader and a strong manager that was never carried away by the every day challenges. Her passion for her job is impressive.” Contact: 240-***-**** ac7w7d@r.postjobfree.com

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