Customer Service Medical

Carlos R. Ramirez

*** *. ****** **., ***** Wales, PA19454 Phone: 305-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a position where I can apply my diverse skills and vast experience for the benefit of my employer.

QUALIFICATIONS:

Bi-lingual (English and Spanish), computer literate, great people skills, vast management and customer service experience.

EDUCATION:

2017 BS in Business Administration, University of Phoenix

2013 Certified Six Sigma Lean Leader

2005 Certified in WORKSTEPS(P.O.E.T.) employment testing

2003 Certified Ergonomics Assessment Specialist, Back School of Atlanta

2003 Certified FCE/Work Program Specialist

2002 Certified Manual Lymphatic Drainage/Completed Decongestive Therapist, Academy

for Lymphatic studies

1999-2000 Licensed Massage Therapist (MA31106), Educating Hands School of Massage,

National Certification

1995-1997 Associate in Arts, Miami-Dade College

EMPLOYMENT:

2018-Present Practice Manager, CHOP CN Central Bucks

Responsible for all day to day operations of the medical center and managing over 35 associates. Payroll, physician schedule management, customer service, create all center templates. Interview, hire and terminate associates. Cash deposits, discharge and new patient scheduling overview, center tours, procurement orders, review and address transportation issues, process/auth. employees’ requests for time off, track leave time and update schedule respectively, handle and document all center complaints, provider relations, review and sign off on coder reconciliation lists, review Hedis measures and ensure compliance, financial/budget review and planning, complete and approve expense reports, cover Administration rotation on-call schedule, complete fire drills, review and update all center licenses, OSHA training, update and maintain AHCA compliance, review and access employee talent grid, update all medical equipment inspections, budget. Responsible for managing all associates from medical providers to clerical/operations staff. Provide patients with the highest quality medical service possible.

2017-2018 Practice Manager, St. Luke’s ABW Pediatrics

Responsible for all day to day operations of the medical center and managing over 35 associates. Payroll, physician schedule management, customer service, create all center templates. Interview, hire and terminate associates. Cash deposits, discharge and new patient scheduling overview, center tours, procurement orders, review and address transportation issues, process/auth. employees’ requests for time off, track leave time and update schedule respectively, handle and document all center complaints, provider relations, review and sign off on coder reconciliation lists, review Hedis measures and ensure compliance, financial/budget review and planning, complete and approve expense reports, cover Administration rotation on-call schedule, complete fire drills, review and update all center licenses, OSHA training, update and maintain AHCA compliance, review and access employee talent grid, update all medical equipment inspections, budget. Responsible for managing all associates from medical providers to clerical/operations staff. Provide patients with the highest quality medical service possible.

2015-2017 Facility Administrator, DaVita Dialysis

Responsible for all day to day operations of the medical center and managing over 25 associates. Payroll, physician schedule management, customer service, create all center templates. Interview, hire and terminate associates. Cash deposits, discharge and new patient scheduling overview, center tours, procurement orders, review and address transportation issues, process/auth. employees’ requests for time off, track leave time and update schedule respectively, handle and document all center complaints, provider relations, review and sign off on coder reconciliation lists, review Hedis measures and ensure compliance, financial/budget review and planning, complete and approve expense reports, cover Administration rotation on-call schedule, complete fire drills, review and update all center licenses, OSHA training, update and maintain AHCA compliance, review and access employee talent grid, update all medical equipment inspections, budget. Responsible for managing all associates from medical providers to clerical/operations staff. Provide patients with the highest quality medical service possible.

2012-2015 Medical Center ADMINISTRATOR, CAC Florida Medical Center (Humana)

Responsible for all day to day operations of the medical center and managing over 25 associates. Payroll, physician schedule management, customer service, create all center templates. Interview, hire and terminate associates. Cash deposits, discharge and new patient scheduling overview, center tours, procurement orders, review and address transportation issues, process/auth. employees’ requests for time off, track leave time and update schedule respectively, handle and document all center complaints, provider relations, review and sign off on coder reconciliation lists, review Hedis measures and ensure compliance, financial/budget review and planning, complete and approve expense reports, cover Administration rotation on-call schedule, complete fire drills, review and update all center licenses, OSHA training, update and maintain AHCA compliance, review and access employee talent grid, update all medical equipment inspections, budget. Responsible for managing all associates from medical providers to clerical/operations staff. Provide patients with the highest quality medical service possible.

2002-2012 Regional Work Comp. Coordinator (Manager), Cora Rehabilitation Clinics

Manage Work Comp. division of 12 clinics located in the Dade County region. Train other work comp. coordinators, train physical therapist on proper handling and documentation of work comp. patient’s, chart audits, budget analysis, case rate management, increase work comp. revenue, market new and prospective clients, Work comp. utilization reviews, Work Comp. QA, patient scheduling, improve client relations, performing and supervising Functional Capacity Evaluations (FCE), performing and supervising Work Conditioning Programs, performing WORKSTEPS employment testing, teaching patient’s proper functional body mechanics, perform job site analysis, ergonomic assessments, treating lymphedema patients, assess and treat soft tissue disorders.

1999-2002 Massage Therapist/Tech, Health South Rehabilitation

Treat patients following initial evaluation, heat packs, cold packs, soft tissue massage, stretching, follow patient through exercise program, patient scheduling, and customer service.

1996-1999 Lead Supervisor, Florida Power and Light

Supervise and manage 25 employees, bill pay analysis, customer service, scan and index bills, organize employee schedules, payroll distribution.

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