Brian A. Batts, Sr.

**** ******* *** **. *******, Tn. 38125

Phone: 901-***-**** Email: ac7w65@r.postjobfree.com

PROFESSIONAL PROFILE

Skillful in achieving win-win results by building solid trust-centered relationships with business partners, external customers and vendors. Experienced in providing high level IT support and services. Ability to create technology support solutions derived from the customer’s perspective, imploring ITSM principles to improve the overall IT experience. Demonstrated leadership in achieving shared objectives in a matrix environment, managing cross-divisional projects where technology is the focal point. Experienced in customer service, customer relations, and inventory control.

SKILLS

• Operating Systems: Windows 7, Windows 8, and Mac OS X

• Extensive Knowledge Mac OS Software/Hardware/iMacs/MacBook Computers

• Database Support for FileMaker Pro, FileWave, WASP, MS Excel, Active Dir.

• Desktop/Laptop Support, Project Management Related Skills

• Video Recording/Editing Software (Video Converter Ultimate, iMovie, Final Cut, iMedia Converter, Adobe Creative Suite, Toast Titanium, etc.)

• Excellent in Data Entry and Data Processing

• Software: MS Word, MS Excel, MS PowerPoint, Outlook, Office 365 Email

• Extensive Knowledge of Windows Software & Media Components

• Extensive Knowledge of Mac/Apple Software & Hardware

• Mobile Device Support (iPads, iPhones, iPods, Blackberry, Android)

• Certifications: ACMT (Apple Certified Macintosh Technician), Apple Certified

• Inventory Control Management, Mobile Device Management, School Dude Sys. EXPERIENCE

School Tech. Support, Germantown Municipal Schools Memphis, TN 2014-Present As School Technology Support (STS), my responsibilities lay with-in the category of On-Site Tech Support. I am responsible for resolving technology related issues for Teachers, Students, and Staff. These issues include hardware and software issues, whether on laptops, desktops, iPads, Promethean Boards/Software, printer issues, network connectivity, server issues, e-mail issues along with password re-sets for teachers and students. I am also heavily involved in the Blended Learning Program that the district has implemented. This includes set-up and distributing over 600 iPads for my assigned location. This process involves Mobile Device Management, in which I remotely distribute applications to each device. FileWave is the MDM software in which the district has in place. I am also responsible for Inventory management of all technology equipment for my assigned location. I have experience with assessing and correcting issues via remote access, video/camera software installation for surveillance purposes, video recording and editing experience, knowledge of set-up for mobile devices such as iPods, iPads, iPhones etc. These duties are essential for teacher classroom instruction, along with creating a more consistent student engagement environment.

IT Support Technician, Mid-South Transplant Foundation Memphis, TN. 2013-2014 As the IT Support Technician, I was responsible for assisting the Data/IS Manager with IT related issues with regards to network support, desktop/laptop support and set-up including Brian A. Batts, Sr.

7701 Belmont Run Cv. Memphis, Tn. 38125

Phone: 901-***-**** Email: ac7w65@r.postjobfree.com

configuration of software, printer support, software related issues, hardware related issues, inventory control, iPhone support/configuration, server support, active directory, e-mail related issues, email configuration, set-up for meetings including video and audio support, along with other related duties as assigned by the Data/IS Manager, as it relates to Technology. Was responsible for conducting technology related sessions for all employees in the office. School Support Associate, Shelby County Schools Memphis, TN. 2007-2013 As School Support Associate (SSA) personnel, my responsibilities lay with-in the category of Tier 1 and Tier 2 Tech Support, or On-Site Tech Support. I am responsible for resolving issues related to computers, printers, network connectivity, software issues, server issues, e-mail issues, equipment issues, equipment repair, as well as imaging, creating images and managing computer hardware inventory for my assigned schools. I also resolve via remote access, run network cable for setting up wireless networks, as well as complete set-up for mobile devices such as iPods, iPads, iPhones etc. These duties are essential for teacher classroom instruction, along with creating a more consistent student engagement environment. Data Work Coordinator, University of Tennessee Memphis, Tn. 2006-2007 As a Data Work Coordinator, I was responsible for coordinating maintenance requests by way of generating computerized tickets for the entire university. I received requests via telephone, and in turn, I entered data into the computer. I also was responsible for entering inventory into department’s database.

Communications Officer, University of Tennessee, Campus Police Memphis, Tn. 2001-2005 As a Communications Officer, my general responsibility was for the safety and well-being of the Students, Faculty, and Staff at the University. My duties included, answering multi-line phones regarding emergencies, dispatching emergencies to the officers in the field, monitoring and controlling surveillance cameras, controlling computer equipment, completing inventory, providing software support, maintaining computer equipment. Graduated from Hamilton High School in 1993

REFERENCES

Carlos Sample, Counselor

Atlanta, GA

901-***-****

ac7w65@r.postjobfree.com

Trassey Boone, Federal Programs Coordinator

Arlington Community Schools

5475 Airline Road

Phone: 901-***-****

Email: ac7w65@r.postjobfree.com

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