Engineer Desktop Support

Candidate Name

Ganesh Lal Darji

Current Location

Manama, Bahrain

Current Employer

Looking For Job

Ganesh Lal Darji

Mobile: +973 -34319584, Alternate No.: +91 - 978-***-****

Email: ***************@*****.***

LinkedIn: https://www.linkedin.com/in/ganeshdarji/

In quest of challenging assignments in Computer Hardware and Network Installation and Troubleshooting to maintain and achieve the organisation's need.

PROFESSIONAL SNAPSHOT

9 Years’ experience in Computer Hardware, Network Installation and Troubleshooting as well as Server Maintenance. .

Good working knowledge of Computer and Network hardware/Software installation and troubleshooting for all Windows based systems and Servers.

Exposure of Tally Configuration in Server & Client Machines.

Strong analytical, interpersonal & team building skills with proficiency at grasping new concepts quickly and utilising the same in a productive manner.

CAREER HIGHLIGHTS

Bennett, Coleman & Co. Ltd. (The Times Group), Ahmedabad

Deputed By Yoma Business Solution Pvt. Ltd., Mumbai

Role and Responsibilities

Designation: Senior Zonal Engineer – IT (June 2013 to October 2017)

Task:

Manage Finacle - L1- Managing the level 1 query related to Finacle across centres. Providing resolution at L1 and maintain the TAT for the same.

N – Computing – vSpace Server Installation, Configuration and troubleshooting.

Manage SAP Education - L1 & L2 - Managing SAP Education Level 1 & 2 queries across centres. Engage in the server and client deployment of SAP server and modules at all centres. Troubleshoot to best of effort and maintain the TAT and availability of the service.

Level 1 Installation/Configuration & Troubleshooting of the Desktops and Laptops.

Installation and Maintenance of Windows Operating System like Windows 7/8/8.1/10 and server 2012.

Configuration & Troubleshooting of Outlook Exchange & One Drive (Office 365) at client side.

Technical support/co-ordination during Video Conferencing on TOMMS, Spontania, WebEx Application and Skype for Business (Lync).

Basic knowledge of monitoring on Firewall.

SCCM Client installation and troubleshooting pan India.

Troubleshoot/support Business Email issues in outlook Exchange, Blackberry, IPad, Android, IPhone, Internet browsers.

Co-ordinate with Vendors/ ISP for any arising technical issues affecting ILL and MPLS connection.

End user’s IT issues Logging, Tracking, and Resolution & Monthly Reports.

Co-ordination with Support Team, Service Providers & Vendors for IT hardware issues resolution.

Configuring and managing printers and other peripherals.

Configuring & Troubleshooting of LAN.

Supporting Staff members for installation of different software and troubleshooting their software related problems.

Performing additional responsibilities related to admin as and when assigned by the management.

Shivam Water Treaters Pvt. Ltd., Ahmedabad

Role and Responsibilities

Designation: Senior Technical Engineer (NOV 2010 to MAY 2013)

Task:

Tally set-up, configuration, backup and restore.

Installation and Maintenance of Windows Operating System like XP & 7.

Maintaining 3 branch at different location in Ahmedabad.

Supporting Staff members for installation of different software and troubleshooting their software related problems.

Fixing and Troubleshooting Network based problems.

Commercial Tax Department, Ahmedabad

Deputed By Jay InfoTech, Ahmedabad

Role and Responsibilities

Designation: Desktop Support Engineer (June 2008 to Nov 2010)

Task:

Installation and Maintenance of Windows Operating System like XP.

Configuring Network Related Hardware and Software.

SKILL SET

TECHNICAL:

Computer Hardware and Networking.

Experience in Network Hardware and Software Installation and Troubleshooting.

Experience in Maintaining Windows based Systems and Servers.

Experience in Computer Hardware assembling.

Good adaptability with Windows based Software.

Experience in Installation, Maintenance and Operating knowledge of full Microsoft Office Tool-kit.

ACADEMIC CREDENTIALS:

Diploma in Computer Hardware and Networking professional

From Institute of Jetking in 2008 with A Grade.

BA ` from CMJ University 73.26% Year - 2012

XII from RBSE, Ajmer 63.85% Year - 2005

X from RBSE, Ajmer 61.50% Year – 2003

PERSONAL VITAE

Name : Ganesh Lal Darji

Father's Name : Rajendra Darji

DOB : 11th January, 1986

CPR : 861372573

Passport No. : S0160281

Gender : Male

Marital Status : Married

Nationality : Indian

Permanent Address : Near Senior Secondary School, Village & Post - Bhiluda,

Tehsil - Sagwara, District – Dungarpur, Rajasthan - 314031.

Declaration

I do hereby declare that the above given statements are true and correct to the best of my knowledge.

Place : Bahrain

Date :

Ganesh Darji

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