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Customer Service Assistant

Location:
Manassas, VA
Posted:
December 05, 2018

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Resume:

Hamed Barakzai

**** ******** **, ********, ** ***10

Cell Phone: 571-***-****

Email: ac7vwe@r.postjobfree.com

Objective

To become member of a well-disciplined, Proficient, and vigorous organization where I could ascertain myself career oriented, energetic, and self-motivated with strong communicational, interpersonal and analytical skills. Key Skills

• HR Database Expertise • SQL and Access Database Expertise

• Payroll Expertise • DHCP, ISA, Exchange, Server

• Interviewing Expertise • Domain/ DNS Server

• EPLS and Reference Check • WAP & Wireless WAP

• Staffing and Recruiting Professional • Router and Switch Configuration

• Performance Appraisal Reviewing & Processing

Professional Experiences

Robert Half Company Sterling VA

Accounting Payable Clerk May 01, 2018 - July 30, 2018

• Receiving Vouchers, Invoices, Coding Invoices and Daily Cash every day.

• Preparing Bills Receivable, Vouchers, Invoices, Daily Cash for Bank deposits.

• Record business transactions and key daily worksheets to the general ledger system.

• Input type Vouchers, Invoices, Petty Cashes, Checks, Account Statements, Reports, and other records. Swissport International Ltd W. Dulles International Airport Customer Service Jan 12, 2015 – Dec 31, 2017

• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and Professionalism to resolve customer issues with one call resolution.

• Offers alternative solutions where appropriate with the objective of retaining customer's business.

• Handles business transactions with activation of new customer accounts on computer terminal.

• Makes financial decisions to protect/collect revenues and adjusts customer accounts. IRD EQUALS/ USAID Arlington VA

Human Resources Officer May 01, 2011 - April 17, 2014

• Ensure up to date maintenance of Human Resources and Personnel files for all IRD staff.

• Track contracts n undertake extensions or renegotiations in timely manner that involves relevant supervisor.

• All employees must have job description, and work with HR Manager to revise JDs on a case by case basis.

• Assist in the entire process of the hiring, probation, evaluation, promotion and termination of staff.

• Provide updated orientation package and arrange presentation to all new staffs.

• Develop and maintain an accurate staff Database, Master List, and Monthly Leave Spreadsheet.

• Prepare Weekly, Monthly, Quarterly and Annual reports based on requirement.

• Collect the attendance registers of all IRD staff plus all relevant Documents at the end of each Month.

• Prepare Payroll, report of Comp Time earned, Absent, Leave without pay, New joined employees to Finance. IRD HRLS II/ USAID Arlington VA

Senior Human Resources Assistant Dec 30, 2009 - April 30, 2011

• Ensure up to date maintenance of Human Resources and Personnel files for all IRD staff.

• Assist in the entire process of the hiring, probation, evaluation, promotion and termination of staff.

• Develop and maintain an accurate staff Database, Master List, and Monthly Leave Spreadsheet.

• Prepare Weekly, Monthly, Quarterly and Annual reports based on requirement.

• Prepare Payroll, report of Comp Time earned, Absent, Leave without pay, New joined employees to Finance.

• Collect the attendance registers of all IRD staff plus all relevant Documents at the end of each Month.

• Ensure timely issuance of IRD ID cards.

Independent Elections Commission (IEC) Kabul, Afghanistan Senior IT Assistant Nov 01, 2008 - Dec 29, 2009

• Solve computer hardware and software problems whenever needed.

• Maintain and look after Mail server, create email accounts, solve email problem and take backups of the Mail server.

• Ensure timely maintenance of computers. Contact workshops in case of major maintenance of computers & printers.

• Prepare a quick reference guide regarding computers and printers and disseminate it to all staff members.

• Distribute updated computer software manual, Virus risk news and other computer information to concerned staff.

• Maintain computer hardware, software, printers, copier fax machine, and stabilizers.

• Have an update list of computers, printers, UPS and their condition and location. Mobile Telephone Networks (MTN) Kabul, Afghanistan IT Assistant Feb 01, 2008 - Oct 30, 2008

• Monitor the IT network to ensure IT policies are being followed, including removal of all illegal software.

• Ensure all project communication equipment is functional and used effectively.

• Repair printers, copiers and any other IT equipment when needed.

• Troubleshoot firewall when needed.

Education Background

Business Administration Bachelor’s Degree

Accounting + Business Communication Certificate

DEL Diploma

GED Baccalaureate

IT Certifications and Computer Skills

ComTIA A+ Certificate

MCSE Certificate

A+ Hardware Certificate

Hardware Certificate

Microsoft Office Certificate

Achievements

Outstanding Administrative Professional Jan 17, 2013

• Certificate of Appreciation awarded to Hamed Barakzai for being an Outstanding Administrative Professional, we couldn't do it without you, IRD EQUALS/ USAID.

Fraud Management Workshop Oct 16, 2012

• Training Certificate awarded to Hamed Barakzai for participating in a Fraud Management Workshop IRD EQUALS/ USAID.

Training Classes

TrainACE Certificate of Completion July 27, 2018

• This certifies that Hamed Barakzai that has successfully completed the program of ComTIA A+ Certificate of Completion May 25, 2018

• Certificate of Completion Corporate Information Security Awareness - 3563 Northern Virginia Security Academy Sep 20, 2015

• Certificate of Training is awarded to Hamed Barakzai for satisfactory completion of the Security Awareness Core Subjects, Entry Level (01E) Course having met the standards as established by the Commonwealth of Virginia, Department Of Criminal Justice Services.



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