Hari Om Shukla

Quality Assurance Manager

https://www.linkedin.com/in/hari-om-shukla/

+1-647-***-****/ ac7vwb@r.postjobfree.com

Executive Summary

Accomplished and dedicated software testing professional with 11 years of experience in quality assurance including test management, requirement analysis, developing and implementing test plans, system integration, support, training and mentoring. A motivational leader with a history of success building diverse, high-performance technical teams. Proactively collaborate with senior-level management and development community to define user requirements and translate into valuable and practical software solutions.

Hands-on technology professional accustomed to working in complex, fast paced, high-pressured project-based environments. Multifaceted experience in QA software & Game testing, defect management and user-acceptance testing.

Managed both onshore and offshore QA teams from 5-10 members, participated in hiring and mentoring professionals.

Introduced Key Performance Indicators (KPIs) related to quality in employee performance plans

Expertise in Problem solving and Bug Reports using Defect Tracking Tools like Quality Center/ALM, JIRA, Bugzilla and Issue tracker

Expertise:

SQA Testing & Methodologies

Functional Requirements

Test Strategies & Test Plans

Web & Mobile App Testing

Regression & Integration Testing

Operational Readiness Testing

Track problem/bugs & fixes

Scripting & Documentation

UI & Compatibility Testing

Liaising and Co-ordination

Technical Summary:

Platforms: Windows, Linux and iOS

Domain Concepts: VoIP, IP/TCP, IMS, Enterprise Mobility, IoT, SaaS, BYOD, Unified Communications, Retail Logistics, REST & SOAP API, SQL, Business Processes

Automation: Selenium Webdriver, Python, Pycham, SSH Tectia client, Komodo IDE, SOAP UI, Postman

Other Tools: Putty, FileZilla, WinSCP, SharePoint, MS Office including Project.

Management tools: HPQC, HPALM, JIRA, Confluence, PlanView, Bugzilla

Professional Experience:

Wgames Inc. Canada Quality Assurance Manager, Mar 2018 - Present

Lead and managed QA services and testing for Casino Slot mobile games for Android and iOS devices.

Established the Quality Management process from scratch.

Identified the key functional business requirements to ensure 100% QA coverage.

Created Test Strategies and test plan, and also been part of the test execution during the peak cycles.

Collaborating with Front and Back end developers for continuous integration, reporting and end-2-end QA process management.

Aricent Technologies Ltd UK (Client - Vodafone UK) Project Manager, Apr 2017 – Feb 2018

Lead and manage Vodafone Repair & Return Web Portal Early Life Support to deliver this product into Operation as a service.

Maintain a Project for the delivery of this project through requirement analysis, design assurance and test report validation.

Develop and maintain a financial forecast plan and agree scope with 3rd party suppliers and release the Purchase Orders via engagement with Supply Chain Management.

Collaborating with all supplier and Vodafone program senior manager basis for reporting and escalations.

Aricent Technologies Ltd UK (Client - Vodafone UK) Test Manager, May 2016 - Mar 2017:

Managed and lead a team of 5 for manual and automated testing of Cloud-based Vodafone solution that brings together different forms of communication and collaborate into a single system.

Created Test Strategies and estimates to efficiently delivery the quality product in reduced time to market.

Co-ordinated Manual and automated testing with teams at global locations (UK, Egypt, Germany, Portugal and India) for various release cycles.

Managed End-2-End testing activities – BRS review, test planning, execution and publishing Weekly and Final QA Test Reports.

Aricent Technologies Ltd UK (Client – Vodafone Group) Test Process Consultant, Mar 2016 - May 2016:

Defined the Test Environment Management Process which enabled the various IoT projects to utilize the test and Production environments efficiently amongst numerous teams for BAU support and testing.

Collaborated with Environment Leads to discover current process & identify the challenges during Testing.

Created and implemented an efficient test environment management process and governance model to manage various IoT testing projects.

Aricent Technologies Ltd UK (Client – Vodafone Group) Test Manager, Feb 2013 - Mar 2016

Managed and lead a team of 12 for testing of SaaS application and enterprise mobility solution on various mobile platforms (Android, iOS, Windows & Win Mo) in onshore and offshore model.

Managed customer and vendors for day to day requests for all testing support.

Collaborate with Business Analysts, Technical Architects and Development Managers to agrees on Product design and quality assurance bottlenecks.

Managed End to End testing activities – Test planning, creating test strategies, manage Selenium automated & manual testing and publishing daily and weekly reports

Organized Training sessions for clients and new team members about the product and testing processes.

Aricent Technologies Ltd India (Client – NEC, TWC & YTL Comms) Test Lead, May 2010 - Jan 2013

Lead a testing team of 5 for Mobile application testing, Femto solution and IMS Application.

Created test plans, test estimates and organized review and quality audits for ISO 9000 compliance.

Test Set-up and execution – Functional Testing, Smoke Testing, Regression, Usability Testing, Mobile Application on handheld devices (smart phones, tablets)

Test Status reporting including defect management and tracking.

Infosys Technologies Ltd India (Client – Cisco Systems & COX Comms) System Engineer, Dec 2007 - May 2010

Manual and Automation Testing of Cisco Unified Call Controller and Application for various VoIP call features.

Created and executed automated and manual test plans and scripts to uncover, identify and document software problems and their causes.

Automated Test cases using Selenium, Eggplant and Cisco CTI tools.

Managed Test Lab – Installation and Configuration of Cisco 2811/3845 routers, Call Managers, Presence & Voicemail servers.

Functional, Regression, ad-hoc and Inter-Op testing for various call features including MOH (Multicast Music on Hold), Platform-CLI, Hold/Resume, Call Transfer, Call Park, Device Mobility, DND/DNDR etc.

Education and Credentials:

Bachelor of Technology in Electricals & Electronics Engineering with 8.74 GPA (2003-2007)

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