Customer Service Human Resource

Amrita Mistry

**** **** *, ***** *******, Gloucester, K1V 2M4 902-***-**** ******.********@*****.***

SKILLS PROFILE

●15000 hours of customer service and human resource experience and other administrative operations

●Proficient with MS Office Suite

●Experienced in multitasking, time management and efficient pressure handing skills

●Team building skills and detail oriented.

●Problem solver, organized and dedicated.

●Fluent in English, Hindi and Gujarati with excellent written and verbal communication skills.

WORK

Human Resource Executive: Shikovi Heatgen Techonologies Pvt. Ltd. 2011 – 2017.

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Reconciled payroll accounts/timekeeping for hourly employees.

Supported Accounts Payable and Procurement departments.

Administrative duties also included generating employment offer letters, processing status/pay rate changes, contract extensions, and terminations.

Scheduled and maintained complex calendars.

Assisted with new employee background checks/benefit enrolment

Performed customer service functions by answering employee requests/questions.

Created and maintained personnel files for active and terminated employees

Provided support to the Benefits and Human Resources departments by maintaining new hire, termination and generated data and provided final reports.

Served as receptionist/greeter.

Overseen and developed daily activities of staff including scheduling, forecasting, coaching, training and educating team members/new hires to achieve an effective team with a strong customer focus.

Collaborated with other departments to establish relationships and improve knowledge base for a better internal and external customer experience.

Travelled for company to train new internal and external employees.

Provided guidance and acted as primary escalation point for Executive customer complaints.

Customer service representative; Grace Group of Companies, India 2009 -2011

Evenly distributed assignments among the team daily

Evaluated the daily work load for each individual

Prepared and maintained productivity reports and spread sheets.

Negotiated and resolved executive complaints, billing inquiries(raising bills and invoice payments) and customer questions with a high degree of courtesy and professionalism

Reconciled open accounts according to compensation/finance guidelines.

Trained and managed new hires for the department; provided weekly status updates to upper management via meetings and written reports.

Collaborated with the sales team to close deals by endorsing the company's customer service program..

Receptionist: BANGKOK FASHION (A Future Group Initiative) 2008 - 2009

Handling customer care calls, handled billing related queries and technical issues

Created and Maintained the customer care training manual

Charged/managed credit cards as per company/manager requirements.

Monitored multiple incoming calls and answered queries received by customers.

Scheduled and confirmed appointments/meetings.

Handled responsibilities of coordinating all the front desk activities.

Multi-tasking ability while being efficient and organized in daily operations.

Greeted and welcomed customers, answered questions, and directed customers to parts of the building. Processed payroll reports and filings, and maintained/updated accurate inventories.

Booking travel and planning itineraries as per the requirements

Handled written correspondence, scheduled and managed appointments, send and forwarded e-mails, compiled reports, inbox management & other operations related managing office operations.

Sorted mail and prepared letters and parcels for shipping

Supported sales representatives in opening new accounts and upgrading existing service.

EDUCATION

MBA: Human Resource

United Business Institute, Belgium June 2016

Bachelor of Arts June 2008

SNDT University, Mumbai

PROFESSIONAL ATTITUDE

Performance-driven, generous and a passionate professional over 10 years of extensive experience in customer centric industry. Has a comprehensive understanding of the human resource practises and is more than able to abide by all legal requirements and laws.

Aspiring to associate with a company that offers me the opportunity to contribute to its development and make progress while stabilizing myself in a dynamic environment.

PERSONAL STATEMENT

I am very determined person with a positive attitude towards life. I cherish challenges and surmount them with creativity, sincerity, dedication and hard work. I welcome criticism and learn from my mistakes. I am firm believer in creating team spirit for success of the organization. I have an assertive yet an affable personality.

I am permanent resident of Canada .

References available upon request.

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