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Desktop Support Engineer

Biloxi, Mississippi, United States
December 05, 2018

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**** ********* ** ******, ** ***** 248-***-****

My objective is to obtain a job working in IT utilizing my current skill set while expanding and improving as well. Ideally, working with other likeminded team members.


( September 2016 – November 08, 2018 ) Keesler Federal Credit Union Biloxi, MS

Systems Administrator

Systems: Symitar, Synergy, Akcelerant, Symantec Endpoint Protection, Symantec ATP, MS AD, GPO, DHCP, DNS

Data Center: vCenter 6.5,vSphere 6.5 Dell Compellent, Citrix XenDesktop 7.11, SCCM, WSUS, MS Server 2008/2012/2016, MS Sharepoint 2010, MS Exchange

Desktop support: Windows 10,Windows 7, Desktop imaging process & procedure, MS office 2016, Dell Note Books, Tier 3 Help Desk support

( May 2015 – September 2016 ) PARDA Federal Credit Union Auburn Hills, MI

Systems Administrator

Primary systems: Symitar – Episys, JWAALA, Akcelerant, Synergy, Verafin

Data Center: MS Server 2008/2012, Citrix, IBM AIX, Cisco Switches/firewalls, Dell Sonicwall firewalls, Servers(HP, Dell, IBM)

Desktop / end user support: HP Terminals, Dell PCs,laptops, surface pros, NEC VoIP, Ricoh MFDs, HP LaserJets

(April 2014 – October 2014) Axalta Coating Systems

IT Systems / Network support Mt. Clemens, MI

Network / Systems support, Level 3 desktop support.

(2013 – April 2014) FCS Ltd

IT Business consulting

Network Engineer Mount Clemens, MI

Network and desktop support for Axalta Coating Systems during a network implementation and cut-over.

(2012 – 2013) Independent Business Consulting

General business network consulting

General IT consulting focused on the small business community. Network hardware, servers, printers, desktop, and communications.

(2005 – 2012) Bureau Veritas North America

Regional Network Engineering Novi, MI

Network support of Midwest United States region.

Support for thirteen offices based predominantly in the Midwest North America. Network support included file servers, PCs, laptops, printers, switches and routers.

Network Support

oSwitches, routers, servers, VoIP, Printers

HW (Cisco, HP, Dell, IBM)

Assisted Post Merger Integration Planning teams in integrating new acquisitions into Bureau Veritas network.

Assisted network teams in migrating offices to global domain.

(2002- 2005) Clayton Group Services

Environmental services.

Senior Network Engineer Novi, MI

Lead engineer responsible for the network management of a 20 site WAN.

Managed multiple upgrades to our enterprise wide directory and network applications.

Managed the support of network-hosted applications.

Managed the design and implementation of a citrix farm

oDelivered applications enterprise wide, which were centrally hosted and maintained.

oIntroduced thin clients as a cost reducing option

Delivered secure dependable remote access

Managed the implementation of WAN links. Negotiated contracts with vendors to handle Frame relay and VPN solutions. Implemented tools and procedures to monitor routers, switches and servers.

Implemented and managed help desk support system.

Created and published procedures and documentation for the support of network and network-hosted applications.

Implemented enterprise wide disaster recovery utilizing backup system, which was centrally controlled and maintained.

(1989 – 2002) Champion Enterprises, Inc. Auburn Hills, MI,

The world’s largest homebuilder. Champion is vertically integrated with divisions for manufacturing, retail, finance and development. Champion has over 14,000 employees with revenue over $2 billion.

Senior Network Engineer 2000 – April 2002

Responsible for company wide network systems including servers, desktops software and hardware.

WAN - 55 site Frame Relay

oNegotiated contracts and managed vendors relations

oSetup monitoring tools and procedures in support of the WAN

Managed the implementation of an enterprise wide internet solution

Managed the implementation of Microsoft eEnterprise centrally housed and accessed via Citrix farm

Managed all hardware and software procurement

Member of our steering committee responsible for strategic planning

Management of 180 servers, 2000 users

Manage staff of 9

Companywide telecommunications and long distance service

1996 – 2000 Champion Enterprises, Inc. Auburn Hills, MI

Network Manager

Worked as consultants to corporate office as well as 65 remote LAN profit centers throughout North America. I worked closely with the profit centers to handle all IT needs. In this position, I managed several updates to mission critical applications company-wide. I managed the replacement of our enterprise wide messaging system.

Network design and implementation

Great Plains system support

Custom manufacturing systems support

Support integration of Great Plains and manufacturing systems

Legal information systems

Implementation of Internet connectivity across the network

Developed remote access solutions

Developed remote support solutions

Office productivity applications support including MS Office suite and GroupWise

Desktop support: designed standards for implementation, hardware support, and software standards

Developed relationship with outside vendors and consulting partners to enable us to quickly implement and speed up learning curve on new technologies

Developed and managed help desk procedures

Managed staff of 9

1991 – 1996 Champion Enterprises, Inc. Auburn Hills, MI

Network Administrator

Reported to Director of IS.

Designed and implemented Champion’s first network solution

Managed migration of applications from SYS38 and AS400 to PC based network

Worked closely with company clients and contract programming firm to design and implement integrated purchasing, costing, sales and service system

During this period, our company acquired and merged with several companies. Worked closely with the new subsidiaries to integrate systems.

Traveled 30% - 60% to profit centers for implementation support


University of Michigan-Flint BS Computer Science

Mott Community College, Associate of Mathematics

Mott Community College, Associate of Science

Microsoft Certified Professional

Date of Achievement: July 19, 2017

Certification #: G220-4265


Datacenter administration: MS Server 2008/2012/2016, AD, GPO, VMware, MS Exchange

End user facing systems: Windows 7 / 10, SCCM, MS SharePoint 2010, WSUS and MS Office 2016, Tier 3 Help Desk support

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