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Administrative Assistant Manager

Calgary, Alberta, Canada
December 05, 2018

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A professional Operations/Office Manager with an excess of 20 years progressive experience in the NDT Industry, providing oversight, regulatory, administrative and strategic support. Motivated, dependable leader who can guide highly skilled teams in achieving productivity and operation goals/objectives. Resourceful and adept at change management initiatives. Self-motivated, persuasive communication, interpersonal, conflict resolution and problem-solving skills. Ability to follow direction in both an individual and team environment. Possess a high-level of professionalism, ethics, integrity and confidentiality. Ability to work under pressure to strict deadlines. Possess working knowledge of Microsoft Office.


As an industry service department (expectation of minimal profit), increased monthly revenue by 80-100% within one year by providing exceptional service and flexibility. Commitment to the organization led to the forward move to Academic Chair

Developed and implemented a program designed to deliver on-line teaching material to maximize flexibility for clients.

Streamlined teaching material to eliminate unnecessary expenditures by implementing the creation of internal manuals and subsequent external book sales program.

Successfully liaised between the SAIT Alumni and Development Group and GE Inspection Technologies to help appropriate a quarter million-dollar NDT product donation. In addition, I identified the desired donated product to maximize effective training equipment.

Assisted in managing the innovative development of 3D on-line teaching material receiving a “League of Innovation” Award for the year 2015-2016.

Managed the internal school development of the Certificate of Recognition (CoR) program adopted in 2012 with a certificate score of 92%.

Co-Chaired NDT Advisory group to identify new trends and directions in the NDT industry.

Member of certifying body Scheme committee created to initiate change after the adoption of ISO 9712 Harmonization.

Completed successful pilot project for the implementation of schoolwide “Program Quality Assurance” framework.

Created two process manuals for the industry certification body for subsequent approved status of “Authorized Training Organization” and “Authorized Exam Center”.

Implemented creation of quarterly industry newsletter to highlight facility and equipment upgrades and employee success.

Managed budgets up to a million dollars. Exceeding revenue targets most years.

Managed up to 12 staff inclusive of: talent acquisition & development, leadership, coaching and mentoring and performance assessment & appraisal.

Assisted with the procurement of the latest state of the art teaching equipment based on industry trends

Acquired four new pipeline contracts both internationally and domestic.

Increased sales in my service area by 25% by branching out to a wider variety of potential client markets.


Graduate SAIT Polytechnic – Non-Destructive Testing (NDT) Certificate Program - 1987

20+ years progressive technical and management experience in Non-Destructive Testing Industry

Ultrasonics Level II - 1992

Magnetic Particle Level II - 1987

Liquid Penetrant Level II – 1992


Co Authored Publications:

SCC Investigative Procedures. American Gas Association - Operations

Conference, Nashville, Tennessee - 1997

The Use of Ultrasonic Systems for Locating and Assessing Pipeline Corrosion. NACE, Western Regional – Pipeline Integrity Management Conference, Edmonton, Alberta - 2002

Non-Destructive Testing Takes Personnel Training to a New High. ISOFocus. - 2008

Committees (Past Membership):

Canadian General Standards Board (CGSB)

Natural Resources Canada (NRCan)

ISO TC 135


SAIT POLYTECHNIC 2007-2017 Academic Chair, NDT

Daily operations of NDT department accomplishing financial and operational efficiencies

Implemented change management initiatives to ensure maximum profitability

Implemented safety practices based on organizational needs inclusive of chairing H&S meetings and overall responsibility of corporate safety

Canadian General Standards Board (CGSB) Exam Invigilator, NDT

Daily operations of NDT exam centre accomplishing maximum enrolment and efficiencies

Assisted in developing strategies for maximum client satisfaction and profitability including expansion and updating of exam facilities

INTECH SUPPLIES 2005-2006 Outside Sales

Responsible for central and southern Alberta regional service area

Provided technical and training support for maximum client satisfaction

REAL ESTATE SALES 2002-2004 Home Sales

CHINOOK ENGERY SERVICES 2001-2002 Manager, Integrity Services

MARR ASSOCIATES 1994-2001 Manager, Field Operations


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