Sales Salesforce
Resume:
Santosh Kuncham
**************@*****.***
Professional Summary:
Around 9 years of total IT experience with about 8 years of experience as a Salesforce Consultant with extensive experience in Administration, Configuration, Customization, Deployment and support on Salesforce.com Platform.
Experience in Salesforce.com CRM integration, developing and deploying custom integration solutions
Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
Good Experience in developing Custom Page Layouts, work flows, and Approval processes.
Experience with data migration and updates through the tool Apex Data Loader in Salesforce.com
Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
Participated in Weekly Change control meetings and performed application and global impact analysis.
Used Share Point for common storage of documents to keep up sync with the team and responsible for organizing them for every release.
Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.
Technical Skills:
Sales Force Technologies : Sales Force CRM, Sales Force SFA, Apex Language, Apex
Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Workflow & Approvals, Lightning, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.
Sales Force Tools : Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, AutoRABIT, Flosum, WORKBENCH.
Languages : Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML,
XHTML, DHTML, SQL.
Databases : MS SQL Server 2000/2005, PL/SQL, Oracle 8i, MS Access, and MySQL
App Exchange Products : Pardot, Salesvue, LevelEleven, Vlocity
Experience:
Client: Intuit Inc. Dec 2016-Till Date
Role: Salesforce DevOps
Location: Mountain View/San Diego
Responsibilities:
Supported major SalesForce Orgs Deployments for B2B and B2C Instances.
Providing infrastructure that is reliable, highly available, affordable and scalable to support the development, testing, maintenance and release of software applications.
Worked with monitoring and logging tools (Splunk, NewRelic, Graphite).
Provided application operational support from inception to retirement.
Provided system support for multiple development teams and system users.
Worked on JBoss and Tomcat, Application Servers, Java Virtual Machines (JVM), Java Garbage Collector (GC), and analyzing heap and thread dumps.
Provided Support to diagnose and fix build, deployment and infrastructure issues.
Experience with Software Configuration Management (SCM) tools such as AutoRABIT,Perforce and GitHub
Experience developing SCM processes, build and deployment automation, and developing release migration plans.
Experience with Continuous Integration (CI) tools Jenkins, AutoRABIT.
Experience:
Client: Capital Group Oct 2011 – Dec 2016
Role: SFDC Devops (Release) Engineer / Support Administrator
Location: Irvine, California
Responsibilities:
Participated in software releases and service requests.
Works closely with customers to package and deploy application code and/or scripts to support application bug fixes or enhancements.
Reviewing adhoc reports to understand weekly release demand and assists in keeping team service provisioning in a load balanced state.
Consults with customers on an as-needed basis for technical support, release planning and issues resolution.
Performed analysis to effectively understand and address release management issues. Consults with customers, operational providers and Change Management to effectively remediate issues.
Works closely with IT leadership to identify and prioritize releases based on the current release schedule.
Makes recommendations to customers to streamline release builds, packaging and refactoring application release architecture where appropriate.
Provided hands-on training to development customers by developing job aids and providing other forms of documentation for release management.
Provided direction and support to application developers when application changes require knowledge of current audit requirements.
Experience with force.com migration tool sets like and Ant Tools and Change sets.
Application Release Management & Support Experience.
Experience with Jenkins to support salesforce ORG Migrations.
Working knowledge of database concepts and tools (e.g. SQL plus and TOAD).
Advanced technical debugging and related analytical skills.
Working knowledge of release/deployment toolsets such as XL Deploy, Altiris, Perforce, BMC Remedy Toolset and UNIX.
Experience:
Client: NetApp Feb 2011 –Sept 2011
Role: SFDC Support Administrator / Quality Analyst
Location: Sunnyvale, California
Responsibilities:
Performed the roles of Salesforce.com Developer and Admin in the organization.
Interacted with various business team members to gather the requirements and documented the requirements.
Created Custom Objects and fields for transactional and contractual information.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
Created workflow rules and defined related tasks, email alerts, and field updates.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
Imported Excel-based customer data into Salesforce using Data Import wizard.
Involved in Migrating Configuration, Data between Two Salesforce production Organizations.
Used Apex Data Loader to migrate over 1 Million records as part of the exercise.
Integrated salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
Was a Global Admin and handled cases escalated up the tier. Supported 1500 User Licenses in resolving any user related issues.
Ran the Weekly Export of Salesforce data to proprietary servers as a backup
Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
Used field level security along with page layouts to manage access to certain fields.
Performed the roles of Salesforce.com Developer and Admin in the organization.
Interacted with various business team members to gather the requirements and documented the requirements.
Have worked in Service Now Ticketing System and handled Level-3 Tickets.
Experienced in Unit Testing, for the customizations and developments done during the project.
Client: Neustar Inc. June 2010 – Dec 2010
Role: Sales force Consultant.
Location: Sterling, Virginia
Neustar INC is the only organization to provide local number portability services throughout North America and Canada. In 1996 Neustar won the contract as operator of the Number Portability Administration Centre (NPAC) for all geographic regions throughout the United States and Canada. Apart from NPAC, Neustar also has products like: Ultra DNS Services, Web metrics Monitoring and load testing services and also owns TLD’s like .BIZ, .US, .TEL etc. Neustar migrated from Siebel to Salesforce.com.
Responsibilities:
Interacted with various business users on call to resolve the issues in the release phase.
Performed development and administration tasks.
Created custom objects, Visual Force pages, triggers, workflow and approval rules, Email to case, validation rules for better user experience in handling customer support.
Configured Knowledge Base for customer support team and sales team to help customer support users help close the cases quickly and efficiently
Performed data migration of accounts, contacts from Siebel to Salesforce using Data Loader.
Configured and customized content management for customer support and also for sales users.
Created customer portal for customers and customized search using apex and visual force ages.
Managed users, hierarchical roles, profiles, security controls and territory management.
Client: StoneLocator.com Sep 2008 - Oct 2009
Offshore Support, Role: Developer/Tester
Karmanya Software Pvt. Ltd.
Technology: Windows XP, Cold Fusion, SQL SERVER, HTML and JAVASCRIPT
Description: StoneLocator sole purpose is to serve the building trade and other interested parties with the finest quality stone materials at the most competitive prices. Uses our customized search tool to locate materials, order products and coordinate shipping to your final destination in a matter of minutes.
Responsibilities:
Used excel as defect Tracking management tool.
Configured the QA environment of the application for functionality testing and
Integrated system environment.
Performed the data validation to meet all test condition requirements.
Provided feedback to the developers and the QA team on top priority issues.
Processed the Test Cases and Involved in Testing Life Cycle.
Client: Medical Health Plans of America Aug 2007 - Aug 2008
Offshore Support, Database Migration / Manual Testing
Karmanya Software Pvt. Ltd., India
Description: Medicaid Health Plans of America (MHPA) is the leading trade association solely focused on representing Medicaid health plans. MHPA is a nonprofit, tax-exempt organization formed in 1993 and incorporated in 1995. The mission of MHPA is to develop and advance public policy that controls costs and improves access and delivery of quality health care to Medicaid members.
Responsibilites:
Performed End-to-End testing manually and was associated with User Acceptance Testing.
Participated in all the bug meetings and QA organization and meetings.
Tested the application compatibility in the Versions of Netscape and Internet Explorer browsers.
Performed the Backend Testing, which was oracle, by preparing and executing
SQL commands.
Designed the data for interpreting the positive/negative results.
Participated in Walk through and Defect report meetings periodically.
Good knowledge in the different modules of the application used for testing.
Reviewed workflows to write new test cases according to the changes made.
Communicated efficiently with various developers and testers of the different
Ancillaries and systems.
EDUCATION:
Bachelor of Computer Applications from Kakatiya University, India.
- References upon request
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