Customer Service Data Entry
Resume:
Alison Gould
***** **** **. *.*. Calgary
A highly resourceful, dedicated, and enthusiastic individual knowledgeable in administrative and management procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of workplace activities and tasks. Well organized and an excellent team player with a proven ability to work proactively in a high performance environment.
Excellent decision-making and leadership capabilities
Adaptable and professional.
Demonstrated success in time management and prioritizing tasks.
Ability to identify and troubleshoot critical issues.
Proficient in Microsoft Office, and various other programs.
Years of experience in data entry, customer service, call centre and reception.
Professional Highlights
Management, customer service, sales, data entry, dispatch, service desk.
Experience
Lazaro Renovation & Restoration Inc. Oct 2014-Feb 2017 Project Manager
Ensure project alignment with company goals
Contract negotiation
Define schedules, scope of work and required resources
Support and direct staff
Identify and resolve issues or conflicts arising throughout job
Implement and manage change when necessary to meet project directive
Manage documentation related to employer, employees and client
Work multiple projects simultaneously
Condo Document Inspection Centre 2012-2014 Administrative Position
Intake of Condo Documents from clients and realtors
Assess accuracy and completion of required documents
Liaise with Realtors, Condo Boards and Property Management Companies.
Scan and sort documents and reports into a comprehensive format in preparation for review with clients
Apollo Muffler/Speedy Brake Westbrook 2010-2011 Service Advisor/Front Desk
Open for business and close up shop on selected days.
Advise customers of issues and suggested work.
Up-sell suggested additional work.
Invoice customers, process credit card, debit and cash payments.
Call backs and appointment scheduling.
Track and record invoices into Simply Accounting program.
G & G Property Management 2002-2010 Office and Leasing Manager
Oversee office staff, leasing staff and maintenance staff.
Monitor and track performance and hours of staff.
Property inspections and tracking of maintenance required
Collections of rents and overdue accounts.
Bank deposits of large amounts of cash
Maintain low vacancy rates.
Court filings and appearances in landlord tenant court and small claims court.
Sales of condos and properties.
Calgary Herald 1987-2002 Data Integrity/Dispatcher/Customer Service
Dispatch and co-coordinate city deliveries
Process incoming information into the Herald database.
Aided in National Post Launch in Calgary
Customer service in call centre environment.
Accept and process payments
Process and track customer requests.
Education
Bishop Grandin Senior High School Graduate
Career College Graduate
Various computer courses
Many self improvement classes and seminars on leadership and teamwork.
References Available Upon Request
Contact this candidate